Enterprise Application Administrator-Trainee*
San Bernardino County, San Bernardino, CA, United States
Overview
The Innovation and Technology Department (ITD) is recruiting for an Enterprise Application Administrator-Trainee to support Countywide enterprise systems in a centralized IT environment. Incumbents provide advanced technical support, systems analysis, and maintenance for enterprise applications in both on-premises and Software-as-a-Service (SaaS) environments. This position is responsible for troubleshooting issues, supporting system upgrades and implementations, and ensuring system reliability, security, and performance across critical County systems. This position serves as a technical resource and works collaboratively with infrastructure, network, security, development teams, and external vendors. Responsibilities
Administer, configure, and maintain enterprise applications in both on-premises and SaaS environments. Provide Tier 2 support for enterprise applications; troubleshoot, analyze, and resolve issues. Manage enterprise platforms such as Microsoft IIS, ServiceNow, FileNet (content management), FTP/SFTP services, monitoring systems, task schedulers, SSL certificates, mainframe-integrated applications, and AI-based tools (e.g., ChatGPT Enterprise). Perform application lifecycle activities, including installation, configuration, patching, upgrades, and decommissioning. Support enterprise web hosting environments, including IIS configuration, application security, and performance tuning. Administer SSL/TLS certificates, including issuance, renewal, deployment, and troubleshooting. Support enterprise file transfer systems ensuring secure and reliable data exchange. Support enterprise system monitoring (Broadcom Unified Infrastructure Management). Participate in enterprise projects such as system implementations, migrations, and upgrades. Collaborate with cross-functional IT teams including network, security, database, and development teams. Ensure systems comply with County, State, and Federal security and audit requirements. Develop and maintain technical documentation, procedures, and knowledge base articles. Qualifications
REQUIRED EXPERIENCE:
One (1) year of full-time equivalent experience within the last five (5) years performing systems administration supporting complex applications and infrastructure. Experience must include responsibility in at least two (2) of the following areas: Familiarity with enterprise application platforms (e.g., IIS, ServiceNow, FileNet, UIM, FTP, SSL, or similar) Administration of Operating Systems – Windows Server, Red Hat Linux, IBM z/OS Web/application hosting and support High availability, disaster recovery, or business continuity Integration of on-premises and SaaS systems Secure communications (e.g., SSL certificates, authentication systems) Monitoring and performance tuning of enterprise systems REQUIRED EDUCATION:
Thirty (30) semester (45 quarter) units of completed, post high-school coursework from an accredited university or technical school in computer science, or a closely related field. A list of coursework must be submitted with the application. Education Substitution:
One (1) additional year of qualifying work experience may substitute for the education requirement. The ideal candidate will possess experience within two or more of the below areas: Experience supporting enterprise, Countywide platforms in a centralized IT environment. Experience working in a public sector or government organization. Experience supporting both on-premises and SaaS platforms. Familiarity with multiple operating systems (Windows Server, Linux, IBM z/OS) Strong analytical and troubleshooting skills with the ability to resolve complex technical issues. Web technologies (IIS, HTTP/HTTPS) IT Service Management (ITSM) tools and processes (e.g., ServiceNow) SSL/TLS certificate management File transfer technologies (FTP/SFTP) System integrations, APIs, and authentication (SSO, SAML, OAuth) Equal Employment Opportunity
San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.
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The Innovation and Technology Department (ITD) is recruiting for an Enterprise Application Administrator-Trainee to support Countywide enterprise systems in a centralized IT environment. Incumbents provide advanced technical support, systems analysis, and maintenance for enterprise applications in both on-premises and Software-as-a-Service (SaaS) environments. This position is responsible for troubleshooting issues, supporting system upgrades and implementations, and ensuring system reliability, security, and performance across critical County systems. This position serves as a technical resource and works collaboratively with infrastructure, network, security, development teams, and external vendors. Responsibilities
Administer, configure, and maintain enterprise applications in both on-premises and SaaS environments. Provide Tier 2 support for enterprise applications; troubleshoot, analyze, and resolve issues. Manage enterprise platforms such as Microsoft IIS, ServiceNow, FileNet (content management), FTP/SFTP services, monitoring systems, task schedulers, SSL certificates, mainframe-integrated applications, and AI-based tools (e.g., ChatGPT Enterprise). Perform application lifecycle activities, including installation, configuration, patching, upgrades, and decommissioning. Support enterprise web hosting environments, including IIS configuration, application security, and performance tuning. Administer SSL/TLS certificates, including issuance, renewal, deployment, and troubleshooting. Support enterprise file transfer systems ensuring secure and reliable data exchange. Support enterprise system monitoring (Broadcom Unified Infrastructure Management). Participate in enterprise projects such as system implementations, migrations, and upgrades. Collaborate with cross-functional IT teams including network, security, database, and development teams. Ensure systems comply with County, State, and Federal security and audit requirements. Develop and maintain technical documentation, procedures, and knowledge base articles. Qualifications
REQUIRED EXPERIENCE:
One (1) year of full-time equivalent experience within the last five (5) years performing systems administration supporting complex applications and infrastructure. Experience must include responsibility in at least two (2) of the following areas: Familiarity with enterprise application platforms (e.g., IIS, ServiceNow, FileNet, UIM, FTP, SSL, or similar) Administration of Operating Systems – Windows Server, Red Hat Linux, IBM z/OS Web/application hosting and support High availability, disaster recovery, or business continuity Integration of on-premises and SaaS systems Secure communications (e.g., SSL certificates, authentication systems) Monitoring and performance tuning of enterprise systems REQUIRED EDUCATION:
Thirty (30) semester (45 quarter) units of completed, post high-school coursework from an accredited university or technical school in computer science, or a closely related field. A list of coursework must be submitted with the application. Education Substitution:
One (1) additional year of qualifying work experience may substitute for the education requirement. The ideal candidate will possess experience within two or more of the below areas: Experience supporting enterprise, Countywide platforms in a centralized IT environment. Experience working in a public sector or government organization. Experience supporting both on-premises and SaaS platforms. Familiarity with multiple operating systems (Windows Server, Linux, IBM z/OS) Strong analytical and troubleshooting skills with the ability to resolve complex technical issues. Web technologies (IIS, HTTP/HTTPS) IT Service Management (ITSM) tools and processes (e.g., ServiceNow) SSL/TLS certificate management File transfer technologies (FTP/SFTP) System integrations, APIs, and authentication (SSO, SAML, OAuth) Equal Employment Opportunity
San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.
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