University SaaS & ITSM Platform Lead (ServiceNow)

A higher education institution seeks an IT Software as a Service Applications Manager to oversee the delivery and optimization of enterprise SaaS platforms. Responsibilities include managing the application portfolio, ensuring compliance with ITSM best practices, and leading a team of analysts and administrators. Ideal candidates will have experience with SaaS in complex environments and knowledge of ServiceNow and ITIL frameworks. This position is hybrid, based in Rhode Island, offering strategic oversight in a dynamic educational setting. #J-18808-Ljbffr