Director of Customer Experience & VOC Programs

A leading software company based in Wisconsin is seeking a strategic, cross-functional leader to manage the enterprise Voice-of-the-Customer (VOC) and customer experience strategies. Responsibilities include designing CX measurement programs, partnering with executives, and leading journey mapping initiatives. The ideal candidate has 6-10 years of experience in customer insights within a SaaS environment, strong analytical skills, and comfort presenting to executives. The position offers a salary ranging from USD $121,000 to USD $206,000 annually. #J-18808-Ljbffr