Director, CX Platform & Data Strategy
HealthEquity, Draper, UT, United States
Director, CX Platform & Data Strategy
Job Locations:
US-Remote
Overview Delivering differentiated customer experience at HealthEquity requires a trusted, integrated foundation of Customer Experience platforms, analytics, and data science—one that enables understanding, prioritization, action, and learning at enterprise scale.
The Director, CX Platform & Data Strategy owns the CX technology and data backbone that powers customer understanding and CX decision making. This role ensures CX platforms, analytics, and data science operate as a single, coherent capability that leaders trust and teams act on.
This leader brings deep Customer Experience platform expertise together with strong data science fluency, enabling faster, more confident decisions grounded in customer and business outcomes. Agentic CX implementation experience is a must to enable unification of VOC signals and democratize insights and decisions at scale.
What you'll be doing
The Director is accountable for designing, operating, and evolving the systems and data that enable HealthEquity to understand customers and act decisively.
This role leads the strategy and execution of CX platforms supporting Voice of Customer, journey analytics, and closed‑loop action. Platforms are designed not as passive insight repositories, but as systems that reflect how leaders prioritize and how teams execute against customer problems.
With strong data science fluency, this leader partners directly with analysts, data scientists, and engineers to shape analytical approaches, review models, and translate complex data into insights that drive prioritization and action. This includes ensuring analytics are interpretable, financially grounded, and tied to customer and business outcomes.
The role owns CX data quality, integration, and governance across structured and unstructured sources while aligning with enterprise data architecture. It ensures analytics reduce ambiguity rather than create it, enabling faster, more confident decisions.
This is a hands‑on leadership role requiring direct engagement in platform strategy, analytical review, data prioritization, agentic CX delivery, and executive decision support.
What you will need to be successful
Bachelor's degree required; degree in analytics, data science, or related field preferred.
8+ years of experience in CX platforms, analytics, or data strategy.
Agentic CX delivery.
Deep familiarity with CX platforms and journey analytics tools.
Strong grounding in data science concepts and applied analytics.
Ability to translate data into CX and business decisions.
Salary Range $137,500.00 to $182,000.00 per year.
Benefits & Perks
Medical, dental, and vision.
HSA contribution and match.
Dependent care FSA match.
Uncapped paid time off.
Paid parental leave.
401(k) match.
Personal and healthcare financial literacy programs.
Ongoing education & tuition assistance.
Gym and fitness reimbursement.
Wellness program incentives.
Remote This is a remote position.
EEO Statement HealthEquity, Inc. is an equal opportunity employer, and we are committed to an inclusive workplace. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
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US-Remote
Overview Delivering differentiated customer experience at HealthEquity requires a trusted, integrated foundation of Customer Experience platforms, analytics, and data science—one that enables understanding, prioritization, action, and learning at enterprise scale.
The Director, CX Platform & Data Strategy owns the CX technology and data backbone that powers customer understanding and CX decision making. This role ensures CX platforms, analytics, and data science operate as a single, coherent capability that leaders trust and teams act on.
This leader brings deep Customer Experience platform expertise together with strong data science fluency, enabling faster, more confident decisions grounded in customer and business outcomes. Agentic CX implementation experience is a must to enable unification of VOC signals and democratize insights and decisions at scale.
What you'll be doing
The Director is accountable for designing, operating, and evolving the systems and data that enable HealthEquity to understand customers and act decisively.
This role leads the strategy and execution of CX platforms supporting Voice of Customer, journey analytics, and closed‑loop action. Platforms are designed not as passive insight repositories, but as systems that reflect how leaders prioritize and how teams execute against customer problems.
With strong data science fluency, this leader partners directly with analysts, data scientists, and engineers to shape analytical approaches, review models, and translate complex data into insights that drive prioritization and action. This includes ensuring analytics are interpretable, financially grounded, and tied to customer and business outcomes.
The role owns CX data quality, integration, and governance across structured and unstructured sources while aligning with enterprise data architecture. It ensures analytics reduce ambiguity rather than create it, enabling faster, more confident decisions.
This is a hands‑on leadership role requiring direct engagement in platform strategy, analytical review, data prioritization, agentic CX delivery, and executive decision support.
What you will need to be successful
Bachelor's degree required; degree in analytics, data science, or related field preferred.
8+ years of experience in CX platforms, analytics, or data strategy.
Agentic CX delivery.
Deep familiarity with CX platforms and journey analytics tools.
Strong grounding in data science concepts and applied analytics.
Ability to translate data into CX and business decisions.
Salary Range $137,500.00 to $182,000.00 per year.
Benefits & Perks
Medical, dental, and vision.
HSA contribution and match.
Dependent care FSA match.
Uncapped paid time off.
Paid parental leave.
401(k) match.
Personal and healthcare financial literacy programs.
Ongoing education & tuition assistance.
Gym and fitness reimbursement.
Wellness program incentives.
Remote This is a remote position.
EEO Statement HealthEquity, Inc. is an equal opportunity employer, and we are committed to an inclusive workplace. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
#J-18808-Ljbffr