Inside Property Adjuster - Hudson, OH (Hybrid)
Allstate Insurance, Hudson, FL, United States
Overview
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. Our innovative drive has kept us a step ahead of our customers' evolving needs for more than 90 years, including advocacy for safety and leadership in pricing, telematics, device and identity protection. Job Description
A day in the life of an Inside Property Adjuster, and what it takes to do the job. As a Moderate Inside Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibilities include virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will interact with customers, contractors, and vendors through software platforms such as Xactimate and ClaimsX Video Collaboration. Communication occurs via voice, email, and text messages. This role places a particular focus on water losses, ensuring customers receive high level support and resolution for these claims. Responsibilities
The Customer Service Expert – demonstrate empathy, clarity, and partnership in each property claim to align with Allstate\'s Claims Culture. The Investigator – independently investigate property claims by reviewing damage and interpreting policies to determine coverage. The Effective Communicator – use phone, email, and video chat to guide customers through a fast, fair, and easy claims process and tailor communication to customer preferences. The Negotiator – evaluate and negotiate settlements with customers, vendors, third party carriers, and claimants in accordance with legal and business standards. The Problem Solver – utilize multiple tools (estimate tools, job aids, settlement platforms) and apply critical thinking to complete claims efficiently. The Recorder – maintain accurate documentation and timely records in the claims system, ensuring financial protection for the company. Schedule
Monday through Friday, with occasional weekend duties Training and Post-Training Arrangements
In-office training/onboarding, Monday through Friday, 8:00 a.m. – 5:00 p.m. Post-Training: Work from Home (Monday and Friday, 8:00 a.m. – 5:00 p.m.) and Work in Office (Tuesday, Wednesday, Thursday, 8:00 a.m. – 5:00 p.m.). Qualifications
1+ year of previous customer service experience required. Previous industry experience is highly desired. Proficiency in using Xactimate and other relevant software for virtual assessments is preferred. Ability to assess property damages and accurately determine claim coverage. Excellent negotiation and communication skills for remote interaction with customers and stakeholders. Ability to work independently and manage time efficiently in a virtual environment. Detail-oriented and organized, with a focus on high-quality and efficient claim resolutions. Residency within the posted location is mandatory for this role. Training and Licensing
The training program builds a claims foundation and introduces systems and processes used daily. Ongoing training opportunities occur regularly on the job. Notice of Licensing Requirement: some offices may require you to obtain an adjuster and/or appraiser license, including passing a background check. If applicable, licenses must be secured within 60 days of hire, with support from the Hiring Manager and Centralized Licensing team. Compensation and Benefits
Base compensation offered: $47,500 – $81,550 annually, depending on experience and qualifications. Total compensation includes incentive pay where applicable. Comprehensive benefits from Day 1, including time off, healthcare, retirement, and additional programs. Visit the company site for details. Other Information
Background investigation may be required for the selected candidate. Allstate generally does not sponsor employment-based visas for this position.
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At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. Our innovative drive has kept us a step ahead of our customers' evolving needs for more than 90 years, including advocacy for safety and leadership in pricing, telematics, device and identity protection. Job Description
A day in the life of an Inside Property Adjuster, and what it takes to do the job. As a Moderate Inside Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibilities include virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will interact with customers, contractors, and vendors through software platforms such as Xactimate and ClaimsX Video Collaboration. Communication occurs via voice, email, and text messages. This role places a particular focus on water losses, ensuring customers receive high level support and resolution for these claims. Responsibilities
The Customer Service Expert – demonstrate empathy, clarity, and partnership in each property claim to align with Allstate\'s Claims Culture. The Investigator – independently investigate property claims by reviewing damage and interpreting policies to determine coverage. The Effective Communicator – use phone, email, and video chat to guide customers through a fast, fair, and easy claims process and tailor communication to customer preferences. The Negotiator – evaluate and negotiate settlements with customers, vendors, third party carriers, and claimants in accordance with legal and business standards. The Problem Solver – utilize multiple tools (estimate tools, job aids, settlement platforms) and apply critical thinking to complete claims efficiently. The Recorder – maintain accurate documentation and timely records in the claims system, ensuring financial protection for the company. Schedule
Monday through Friday, with occasional weekend duties Training and Post-Training Arrangements
In-office training/onboarding, Monday through Friday, 8:00 a.m. – 5:00 p.m. Post-Training: Work from Home (Monday and Friday, 8:00 a.m. – 5:00 p.m.) and Work in Office (Tuesday, Wednesday, Thursday, 8:00 a.m. – 5:00 p.m.). Qualifications
1+ year of previous customer service experience required. Previous industry experience is highly desired. Proficiency in using Xactimate and other relevant software for virtual assessments is preferred. Ability to assess property damages and accurately determine claim coverage. Excellent negotiation and communication skills for remote interaction with customers and stakeholders. Ability to work independently and manage time efficiently in a virtual environment. Detail-oriented and organized, with a focus on high-quality and efficient claim resolutions. Residency within the posted location is mandatory for this role. Training and Licensing
The training program builds a claims foundation and introduces systems and processes used daily. Ongoing training opportunities occur regularly on the job. Notice of Licensing Requirement: some offices may require you to obtain an adjuster and/or appraiser license, including passing a background check. If applicable, licenses must be secured within 60 days of hire, with support from the Hiring Manager and Centralized Licensing team. Compensation and Benefits
Base compensation offered: $47,500 – $81,550 annually, depending on experience and qualifications. Total compensation includes incentive pay where applicable. Comprehensive benefits from Day 1, including time off, healthcare, retirement, and additional programs. Visit the company site for details. Other Information
Background investigation may be required for the selected candidate. Allstate generally does not sponsor employment-based visas for this position.
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