Senior Manager for CX Product - Customer Analytics
CVS Health, New York, NY, United States
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary CVS Health’s Analytics & Behavior Change (A&BC) is an organization working to solve some of the most challenging problems at the intersection of technology and healthcare. A&BC leverages advanced analytics, machine learning, modeling, and a hypothesis-driven approach to transform data into actionable, customer-centric insights to drive growth, improve health outcomes and access to health care across all our businesses in CVS Health. Our data teams build next generation data and machine learning platforms and products in the cloud that help power CVS Health to make healthier happen for 100+ million customers.
Description / Fundamental Components 1) Product and Project Management excellence (70%)
Develop user stories, acceptance criteria, and detailed product specifications to communicate feature requirements to data science, engineering and stakeholder teams
Support engineering and data science teams to implement features by clarifying requirements, facilitating technical discussions, and helping technical team members to understand users and the business
Facilitate problem solving and prioritization across teams, factoring in trade-offs between speed, scalability and quality
Conduct user research, usability testing, and competitive analysis to inform product decisions and validate hypotheses
Collaborate with designers to create UX flows, wireframes and product designs
Define, monitor and analyze product performance metrics, identifying opportunities for improvement and optimization
Draft, refine and communicate business cases to key stakeholders to obtain input and buy-in
Demonstrate and support dissemination of best practices for product management, product development, release management and user support
Champion Agile methodologies and lean practices in product development
2) Data Science excellence (30%)
Develops complex algorithms and statistical predictive models and determines analytical approaches and modeling techniques to evaluate scenarios and potential future outcomes
Performs analyses of structured and unstructured data to solve multiple and complex business problems
Utilizing advanced statistical techniques and mathematical analyses and specialized expertise in the organization and/or industry
Applies analytical rigor and statistical methods to analyze large amounts of data, using advanced statistical techniques
Manages large and complex analytical projects from data exploration, model building, performance evaluation and testing
Behaves as mentor to junior team members to provide technical advice
You will be working in a hybrid role in our CVS Health office in NYC.
Required Qualifications
2+ years of experience in working cross-functionally with engineering teams with 1+ years of experience in Product Management or Technical Product Management role
Demonstrated ability to communicate technical concepts and implications to business stakeholders and customers as well as business concepts and requirement to Data Science, Engineering, and other technical teams
Familiar with user experience design and testing methodologies
Experience in stakeholder management
Strong verbal and written communication skills
Proficiency in Agile methodologies and software
7+ years of relevant analytic experience
Experience programming using R or Python
Experience in SAS or SQL
Preferred Qualifications
Experience in B2B software products
Proven track record of managing all aspects of a successful product throughout its lifecycle
Demonstrates proficiency in all areas of mathematical analysis methods, machine learning, statistical analyses, and predictive modeling and advanced in-depth specialization in some areas
Deep knowledge of advanced analytics tools and languages to analyze large data sets from multiple data sources
Education
Bachelor's degree in Computer Science, Engineering, Data Science, Analytics, Mathematics, Physics, Applied Sciences, or a related quantitative field
Bachelor’s degree required
Pay Range The typical pay range for this role is:
$142,140.00 - $284,280.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland).
We anticipate the application window for this opening will close on: 05/10/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.
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Position Summary CVS Health’s Analytics & Behavior Change (A&BC) is an organization working to solve some of the most challenging problems at the intersection of technology and healthcare. A&BC leverages advanced analytics, machine learning, modeling, and a hypothesis-driven approach to transform data into actionable, customer-centric insights to drive growth, improve health outcomes and access to health care across all our businesses in CVS Health. Our data teams build next generation data and machine learning platforms and products in the cloud that help power CVS Health to make healthier happen for 100+ million customers.
Description / Fundamental Components 1) Product and Project Management excellence (70%)
Develop user stories, acceptance criteria, and detailed product specifications to communicate feature requirements to data science, engineering and stakeholder teams
Support engineering and data science teams to implement features by clarifying requirements, facilitating technical discussions, and helping technical team members to understand users and the business
Facilitate problem solving and prioritization across teams, factoring in trade-offs between speed, scalability and quality
Conduct user research, usability testing, and competitive analysis to inform product decisions and validate hypotheses
Collaborate with designers to create UX flows, wireframes and product designs
Define, monitor and analyze product performance metrics, identifying opportunities for improvement and optimization
Draft, refine and communicate business cases to key stakeholders to obtain input and buy-in
Demonstrate and support dissemination of best practices for product management, product development, release management and user support
Champion Agile methodologies and lean practices in product development
2) Data Science excellence (30%)
Develops complex algorithms and statistical predictive models and determines analytical approaches and modeling techniques to evaluate scenarios and potential future outcomes
Performs analyses of structured and unstructured data to solve multiple and complex business problems
Utilizing advanced statistical techniques and mathematical analyses and specialized expertise in the organization and/or industry
Applies analytical rigor and statistical methods to analyze large amounts of data, using advanced statistical techniques
Manages large and complex analytical projects from data exploration, model building, performance evaluation and testing
Behaves as mentor to junior team members to provide technical advice
You will be working in a hybrid role in our CVS Health office in NYC.
Required Qualifications
2+ years of experience in working cross-functionally with engineering teams with 1+ years of experience in Product Management or Technical Product Management role
Demonstrated ability to communicate technical concepts and implications to business stakeholders and customers as well as business concepts and requirement to Data Science, Engineering, and other technical teams
Familiar with user experience design and testing methodologies
Experience in stakeholder management
Strong verbal and written communication skills
Proficiency in Agile methodologies and software
7+ years of relevant analytic experience
Experience programming using R or Python
Experience in SAS or SQL
Preferred Qualifications
Experience in B2B software products
Proven track record of managing all aspects of a successful product throughout its lifecycle
Demonstrates proficiency in all areas of mathematical analysis methods, machine learning, statistical analyses, and predictive modeling and advanced in-depth specialization in some areas
Deep knowledge of advanced analytics tools and languages to analyze large data sets from multiple data sources
Education
Bachelor's degree in Computer Science, Engineering, Data Science, Analytics, Mathematics, Physics, Applied Sciences, or a related quantitative field
Bachelor’s degree required
Pay Range The typical pay range for this role is:
$142,140.00 - $284,280.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland).
We anticipate the application window for this opening will close on: 05/10/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.
#J-18808-Ljbffr