Business Development Representative – Outbound
Northern Tool, Memphis, TN, United States
Description
At Northern Tool + Equipment we get up every day to serve the tradespeople who keep our country running strong and the weekend warriors who want to work like them. It’s our mission to make sure they have the right tools for the job, and an easy, hassle‑free experience at our store so they can get in, get out and get on with the job at hand. Your top priority as a Lead Generation Specialist is to proactively identify, search, and validate new or inactive business opportunities via phone and email within assigned markets to ensure a consistent and quality pipeline of Trades Pro customers.
This is a remote role based in the following states: AR, FL, GA, IL, IA, KS, LA, MI, MN, MS, MO, NE, NC, NM, OK, SC, SD, TN, TX, VA, and WI.
Key Responsibilities Lead Supply and Identification
Source and build a consistent supply of qualified pro customers for assigned geographic markets.
Proactively identify new customers through multiple sources including trade lists, permits, business registrations, associations, chambers of commerce, suppliers, and community partners, trade shows, etc.
Re‑engage dormant or lapsed Trades Pro customers and surface under‑penetrated customers with expansion potential.
Conduct research to identify correct points of contact decision‑makers and develop targeted outreach strategies using available tools and data sources.
Maintain clear market visibility and areas of opportunity through ongoing market mapping and coverage analysis.
Lead Qualification and Outreach
Execute a high level of cold calling, reactivation and other lead generation strategies to identify, and engage prospective customers through outbound engagement, including phone calls, emails, and social media.
Validate and update lead contact information, confirm trade type, scope of work, location(s), etc. along with identifying early buying signals and interest indicators ensuring leads meet defined criteria.
Ensure lead accuracy and maintain accurate records to prevent duplication, misrouting, or incomplete records.
Coordinate seamless and timely handoff of qualified leads.
Customer Interaction and Sales Collaboration
Represent Northern Tool + Equipment as a trusted business solutions provider and preferred supplier of equipment, tools and services by promoting the company’s reliability, reputation, and commitment to customer service throughout all customer interactions.
Conduct customer discovery conversations and needs analysis at high level to understand buying habits and business opportunities.
Collaborate with sales and cross‑functional partners to plan and execute prospecting and market growth opportunities and initiatives.
Contribute to team performance through knowledge sharing, process improvement, and adoption of best practices.
Performance Measurements and Reporting
Consistently achieve daily activity and productivity targets, including call, email and pipeline goals.
Use data and insights to refine outreach strategies and improve prospect and customer engagement.
Accurately document and maintain leads and keep up‑to‑date records including customer profiles, discovery notes, and engagement history in CRM systems to support effective follow‑up and reporting.
Keep supervisor informed of important developments, communicate updates and perform related work as apparent or assigned.
What you will bring to the table
Bachelor’s degree or relevant work experience.
1‑3+ years experience in lead generation, market development or demand generation.
Ability to work in either Central Time or Eastern Time depending on the market.
Strong research, data validation and organizational skills.
Strong attention to detail and follow‑up skills.
Competitive mindset, self‑motivated with a strong commitment to overachieve and succeed.
Excellent verbal and written communication and listening skills.
Proactive problem solver with ability to work independently.
Ability to build rapport quickly and adapt messaging to customers with confidence and professionalism.
Comfortable with outbound outreach (phone/email) in a non‑sales context.
Collaborative partner and team player.
Strong working knowledge of Microsoft Office Suite.
Experience working with CRM/lead management systems preferred.
Knowledge of light industrial products a plus.
Demonstrates Northern Tool + Equipment’s 12 Core Competencies.
Benefits
Flexible Work Schedule: Achieve the work‑life balance you deserve with our full‑time, 8‑hour shifts, Monday–Friday, complemented by a remote work schedule.
Comprehensive Benefits Package: Medical, dental, vision, and a 401(k) plan with an enhanced company match for employees working 30+ hours per week.
Generous Employee Discount: Enjoy a significant discount on the quality tools and equipment we offer.
Daily Pay option: Access earnings whenever you need them for added financial flexibility.
Paid Holidays: Enjoy 7 paid federal holidays.
Incentives: Earn rewards for eligible incentive programs.
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This is a remote role based in the following states: AR, FL, GA, IL, IA, KS, LA, MI, MN, MS, MO, NE, NC, NM, OK, SC, SD, TN, TX, VA, and WI.
Key Responsibilities Lead Supply and Identification
Source and build a consistent supply of qualified pro customers for assigned geographic markets.
Proactively identify new customers through multiple sources including trade lists, permits, business registrations, associations, chambers of commerce, suppliers, and community partners, trade shows, etc.
Re‑engage dormant or lapsed Trades Pro customers and surface under‑penetrated customers with expansion potential.
Conduct research to identify correct points of contact decision‑makers and develop targeted outreach strategies using available tools and data sources.
Maintain clear market visibility and areas of opportunity through ongoing market mapping and coverage analysis.
Lead Qualification and Outreach
Execute a high level of cold calling, reactivation and other lead generation strategies to identify, and engage prospective customers through outbound engagement, including phone calls, emails, and social media.
Validate and update lead contact information, confirm trade type, scope of work, location(s), etc. along with identifying early buying signals and interest indicators ensuring leads meet defined criteria.
Ensure lead accuracy and maintain accurate records to prevent duplication, misrouting, or incomplete records.
Coordinate seamless and timely handoff of qualified leads.
Customer Interaction and Sales Collaboration
Represent Northern Tool + Equipment as a trusted business solutions provider and preferred supplier of equipment, tools and services by promoting the company’s reliability, reputation, and commitment to customer service throughout all customer interactions.
Conduct customer discovery conversations and needs analysis at high level to understand buying habits and business opportunities.
Collaborate with sales and cross‑functional partners to plan and execute prospecting and market growth opportunities and initiatives.
Contribute to team performance through knowledge sharing, process improvement, and adoption of best practices.
Performance Measurements and Reporting
Consistently achieve daily activity and productivity targets, including call, email and pipeline goals.
Use data and insights to refine outreach strategies and improve prospect and customer engagement.
Accurately document and maintain leads and keep up‑to‑date records including customer profiles, discovery notes, and engagement history in CRM systems to support effective follow‑up and reporting.
Keep supervisor informed of important developments, communicate updates and perform related work as apparent or assigned.
What you will bring to the table
Bachelor’s degree or relevant work experience.
1‑3+ years experience in lead generation, market development or demand generation.
Ability to work in either Central Time or Eastern Time depending on the market.
Strong research, data validation and organizational skills.
Strong attention to detail and follow‑up skills.
Competitive mindset, self‑motivated with a strong commitment to overachieve and succeed.
Excellent verbal and written communication and listening skills.
Proactive problem solver with ability to work independently.
Ability to build rapport quickly and adapt messaging to customers with confidence and professionalism.
Comfortable with outbound outreach (phone/email) in a non‑sales context.
Collaborative partner and team player.
Strong working knowledge of Microsoft Office Suite.
Experience working with CRM/lead management systems preferred.
Knowledge of light industrial products a plus.
Demonstrates Northern Tool + Equipment’s 12 Core Competencies.
Benefits
Flexible Work Schedule: Achieve the work‑life balance you deserve with our full‑time, 8‑hour shifts, Monday–Friday, complemented by a remote work schedule.
Comprehensive Benefits Package: Medical, dental, vision, and a 401(k) plan with an enhanced company match for employees working 30+ hours per week.
Generous Employee Discount: Enjoy a significant discount on the quality tools and equipment we offer.
Daily Pay option: Access earnings whenever you need them for added financial flexibility.
Paid Holidays: Enjoy 7 paid federal holidays.
Incentives: Earn rewards for eligible incentive programs.
#J-18808-Ljbffr