Order Entry Associate
Diversitech, Queensbury, NY, United States
Job Description
Job Details
Job Title:
Order Entry Associate
Job Code:
ORDENTAS
Department:
Customer Service
Order Entry
Location:
Duluth, GA
Queensbury, NY
Reports To:
Senior Manager of Customer Experience, Order Entry Supervisor, Customer Experience Leader, or Operations Manager
FLSA Classification:
Non - Exempt
EEOC Classification:
Administrative Support Workers
Salary Grade:
Supervisory Responsibilities:
Yes
No
Job Summary
The primary responsibility of the Order Entry Associate is to process orders for materials and merchandise received via fax, EDI, DiversiTech online portal, or e-mail.
Essential Duties Enters data from customer-generated purchase orders, including part numbers and shipping instructions. Processes manual orders by inputting order information into system. Processes EDI, Conexiom, or email orders by validating PO details such as part numbers, pricing, quantities, special instructions, promo codes, and truck load
on-truck load customers . Routes orders to CSR in instances of failed orders. Notifies customers of unit prices and shipping dates via fax or email, when needed. Keeps original records of orders within system based on the date received. Contacts customers to discuss low inventory and exchanges, pricing issues, quantity concerns, and shipment information, when needed. Generates reports daily to check for holds, quantity concerns, sales data, etc. Responds to customer calls and provides support in the absence of CSR. Performs other duties as assigned. Qualifications, Skills, Abilities and Educational Requirements
Required
High School Diploma/GED 2 - 3 years of experience in data entry 1 - 2 years of experience as an office clerk or administrative assistant Minimum typing speed of 40 wpm Proficiency utilizing computer systems such as Microsoft Office Suite Strong team player with the ability to adapt to change quickly Experience working in a fast paced and high-volume work environment Proactive "self-starter" with a strong attention to detail and organizational skills Exceptional communication skills, both verbal and written, enabling effective interaction with employees on all levels and customers Preferred
JD Edwards ERP experience EDI and/or Conexiom experience OroCommerce experience
Key Competencies
Inter-Relationships
Consistent interaction with customer service and field employees. Regular interaction with external customers. May interact with Purchasing, PLM, MDM, Sales, Information Technology, Accounting, and Pricing departments.
Working Conditions and Physical Demands
Work Environment
This position works in a professional office setting. Requires the use of office equipment including computers, phones, and printers. Occasional overtime may be required.
Physical Demands
Demand:
Frequency
Hear
Frequent
See
Frequent
Repetitive Motions
Frequent
Talk
Frequent
Type
Frequent
Sit
Frequent
Stand
Occasional
Bend
Occasional
Stoop
Occasional
Reach
Occasional
Walk
Occasional
Physical Work
Percentage
Medium- 10 - 25 lbs
10 - 25%
Travel Required
No
Additional Information
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel.
Job duties outlined in this job description are considered "Essential Functions" and have been formulated in accordance with the guidelines established by the Equal Employment Opportunity Commission (EEOC). The provisions of the American with Disabilities Act (1990) stipulate that employees must be capable of performing the "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".
DiversiTech is an Equal Opportunity Employer.
Approvals
Prepared By:
Charis Johnson
Date: 5/28/24
Approved By (HR):
Date:
Approval By (Operations):
Amy Mannozzi - via email
Date: 8/27/24
Approval By (Operations):
Lewis Bryson - via email
Date: 8/27/24
Approval By (Operations):
Steve Thurber - via email
Date: 8/27/24
Approval By (Operations):
Tom Wooldridge - via email
Date: 9/25/24
Job Details
Job Title:
Order Entry Associate
Job Code:
ORDENTAS
Department:
Customer Service
Order Entry
Location:
Duluth, GA
Queensbury, NY
Reports To:
Senior Manager of Customer Experience, Order Entry Supervisor, Customer Experience Leader, or Operations Manager
FLSA Classification:
Non - Exempt
EEOC Classification:
Administrative Support Workers
Salary Grade:
Supervisory Responsibilities:
Yes
No
Job Summary
The primary responsibility of the Order Entry Associate is to process orders for materials and merchandise received via fax, EDI, DiversiTech online portal, or e-mail.
Essential Duties Enters data from customer-generated purchase orders, including part numbers and shipping instructions. Processes manual orders by inputting order information into system. Processes EDI, Conexiom, or email orders by validating PO details such as part numbers, pricing, quantities, special instructions, promo codes, and truck load
on-truck load customers . Routes orders to CSR in instances of failed orders. Notifies customers of unit prices and shipping dates via fax or email, when needed. Keeps original records of orders within system based on the date received. Contacts customers to discuss low inventory and exchanges, pricing issues, quantity concerns, and shipment information, when needed. Generates reports daily to check for holds, quantity concerns, sales data, etc. Responds to customer calls and provides support in the absence of CSR. Performs other duties as assigned. Qualifications, Skills, Abilities and Educational Requirements
Required
High School Diploma/GED 2 - 3 years of experience in data entry 1 - 2 years of experience as an office clerk or administrative assistant Minimum typing speed of 40 wpm Proficiency utilizing computer systems such as Microsoft Office Suite Strong team player with the ability to adapt to change quickly Experience working in a fast paced and high-volume work environment Proactive "self-starter" with a strong attention to detail and organizational skills Exceptional communication skills, both verbal and written, enabling effective interaction with employees on all levels and customers Preferred
JD Edwards ERP experience EDI and/or Conexiom experience OroCommerce experience
Key Competencies
Inter-Relationships
Consistent interaction with customer service and field employees. Regular interaction with external customers. May interact with Purchasing, PLM, MDM, Sales, Information Technology, Accounting, and Pricing departments.
Working Conditions and Physical Demands
Work Environment
This position works in a professional office setting. Requires the use of office equipment including computers, phones, and printers. Occasional overtime may be required.
Physical Demands
Demand:
Frequency
Hear
Frequent
See
Frequent
Repetitive Motions
Frequent
Talk
Frequent
Type
Frequent
Sit
Frequent
Stand
Occasional
Bend
Occasional
Stoop
Occasional
Reach
Occasional
Walk
Occasional
Physical Work
Percentage
Medium- 10 - 25 lbs
10 - 25%
Travel Required
No
Additional Information
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel.
Job duties outlined in this job description are considered "Essential Functions" and have been formulated in accordance with the guidelines established by the Equal Employment Opportunity Commission (EEOC). The provisions of the American with Disabilities Act (1990) stipulate that employees must be capable of performing the "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".
DiversiTech is an Equal Opportunity Employer.
Approvals
Prepared By:
Charis Johnson
Date: 5/28/24
Approved By (HR):
Date:
Approval By (Operations):
Amy Mannozzi - via email
Date: 8/27/24
Approval By (Operations):
Lewis Bryson - via email
Date: 8/27/24
Approval By (Operations):
Steve Thurber - via email
Date: 8/27/24
Approval By (Operations):
Tom Wooldridge - via email
Date: 9/25/24