Account Management Business Analyst
GlobalWaveSoftech, Roanoke, VA, United States
We are looking for a skilled
Account Management Business Analyst
to lead the analysis and design of a new customer account application. The ideal candidate will bridge business needs and technical solutions, ensuring a seamless and user‑centric customer experience.
Key Responsibilities
Lead the
collection, analysis, and documentation
of business requirements for the customer account application.
Translate business goals into
functional requirements, user stories, workflows, and acceptance criteria .
Collaborate with stakeholders to define
end-to-end customer experience , including onboarding, payments, account updates, and self‑service features.
Analyze and map
current‑state processes
and design
future‑state solutions .
Work closely with
IT teams, vendors, UX/UI designers, and program managers
during development and implementation.
Support
system testing activities , including test planning, test case creation, and issue tracking.
Contribute to
change management efforts , including training materials, release notes, and stakeholder communication.
Identify
risks, dependencies, and gaps
and recommend actionable solutions.
Prepare
documentation, reports, and presentations
for leadership and governance teams.
Required Skills & Qualifications
Bachelor’s degree in
Business, Information Systems, Data Analytics, or a related field .
3+ years of experience
as a Business Analyst, preferably in digital product or customer‑facing applications.
Strong expertise in
requirements gathering, process analysis, and documentation .
Experience working in
Agile, Hybrid, or Waterfall environments .
Ability to create
user stories, process flows, wireframes, and mockups .
Excellent
communication and stakeholder management skills .
Preferred Skills (Good to Have)
Experience with
customer portals, CRM systems, or payment systems .
Exposure to
tolling technologies or similar domains .
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Account Management Business Analyst
to lead the analysis and design of a new customer account application. The ideal candidate will bridge business needs and technical solutions, ensuring a seamless and user‑centric customer experience.
Key Responsibilities
Lead the
collection, analysis, and documentation
of business requirements for the customer account application.
Translate business goals into
functional requirements, user stories, workflows, and acceptance criteria .
Collaborate with stakeholders to define
end-to-end customer experience , including onboarding, payments, account updates, and self‑service features.
Analyze and map
current‑state processes
and design
future‑state solutions .
Work closely with
IT teams, vendors, UX/UI designers, and program managers
during development and implementation.
Support
system testing activities , including test planning, test case creation, and issue tracking.
Contribute to
change management efforts , including training materials, release notes, and stakeholder communication.
Identify
risks, dependencies, and gaps
and recommend actionable solutions.
Prepare
documentation, reports, and presentations
for leadership and governance teams.
Required Skills & Qualifications
Bachelor’s degree in
Business, Information Systems, Data Analytics, or a related field .
3+ years of experience
as a Business Analyst, preferably in digital product or customer‑facing applications.
Strong expertise in
requirements gathering, process analysis, and documentation .
Experience working in
Agile, Hybrid, or Waterfall environments .
Ability to create
user stories, process flows, wireframes, and mockups .
Excellent
communication and stakeholder management skills .
Preferred Skills (Good to Have)
Experience with
customer portals, CRM systems, or payment systems .
Exposure to
tolling technologies or similar domains .
#J-18808-Ljbffr