Community Engagement & Recruitment Coordinator
Big Brothers Big Sisters Twin Cities, Minneapolis, MN, United States
Overview
The Community Engagement & Recruitment Coordinator is a relationship-driven, externally focused role responsible for generating and converting volunteer inquiries through strategic outreach, events, and partnerships. This position builds BBBS Twin Cities’ volunteer pipeline by being visible in the community, cultivating trust with partners, and guiding prospective volunteers from first contact through application. The Coordinator nurtures community-generated inquiries end-to-end and works with internal teams to ensure a smooth, values-aligned engagement experience. As a member of the Advancement department, this role is highly people-facing and sales-oriented, requiring strong interpersonal skills, confidence in outreach, and the ability to build authentic relationships across diverse communities. Success requires balancing front-line community presence with strong logistical execution, managing multiple priorities, coordinating across teams, clear communication, and follow-through on details that turn engagement into real participant inquiries and relationships.
Job Details Location: Minneapolis, MN - Hybrid (in-office and community)
Hiring Salary Range: $47,000 - $51,000
Hours/Day: Monday-Friday, 40 hours a week, including evenings and weekends
Job Type: Full-time, Non-exempt, hourly
Supervisor: Director of Community Engagement & Recruitment
Responsibilities
Community Engagement & Relationship Building: Build and steward relationships with community leaders, organizations, businesses, and affinity groups to generate volunteer interest and engagement.
Represent BBBS Twin Cities at community events, festivals, tabling opportunities, and neighborhood-based outreach (e.g., Mentoring Conversations in Community).
Identify, schedule, and facilitate Lunch & Learn sessions and information events with corporations, community organizations, and other partners.
Proactively identify monthly outreach priorities and focus areas aligned with recruitment goals.
Follow up with community and corporate partners to sustain relationships and generate repeat engagement opportunities.
Collaborate with Marketing & Communications to ensure community-facing materials and messaging are aligned and effective.
Volunteer Recruitment & Inquiry Follow Ups
Manage volunteer inquiries generated through community events and outreach—from initial interest through application submission while supporting scheduling interviews.
Provide timely, welcoming, and high-quality follow-up to prospective volunteers, ensuring a positive first experience with BBBS.
Guide interested individuals through next steps, answering questions and helping remove barriers to application.
Maintain accurate, real-time documentation of outreach activity, inquiries, and follow-up in Salesforce.
Work closely with Recruitment and Enrollment teams to ensure smooth handoffs and alignment on pipeline needs.
Planning, Coordination & Administration
Coordinate logistics for community events, tabling, and presentations, including scheduling and preparation.
Identify trends in outreach effectiveness and share insights with the team to inform future planning.
Support monthly, quarterly, and annual recruitment planning efforts.
Complete other projects or duties as assigned to support agency goals.
Contribute to the Mission and Success of the Agency
Adopt strengths-based perspectives when discussing specific groups or contexts, particularly those historically marginalized.
Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance.
Stay informed about community needs, resources, and networks.
Collaborate with others to achieve goals outlined in the annual business plan.
Honor and respect the diversity of lived experiences, fostering an inclusive and equitable environment within the organization.
Represent BBBS well in the broader community.
Assist in agency-wide events and initiatives including recruitment, fundraising, event management, and community outreach.
Requirements Education and Experience
Bachelor’s degree preferred; relevant experience in sales, volunteer recruitment, marketing, communications, community engagement, or relationship-based roles will be considered in lieu of degree.
Minimum of 3 years of experience in a people-facing role that requires relationship building, outreach, or persuasive communication.
Valid driver’s license and reliable transportation required.
Experience engaging diverse communities, including BIPOC communities, affinity groups, or professional organizations strongly preferred.
Experience presenting information clearly and confidently to individuals and groups.
Salesforce or CRM experience preferred.
Proficiency in Spanish is preferred but not required.
Lived experience and/or strong community ties aligned with BBBS priority volunteer populations is a plus.
Knowledge, Skills and Abilities
Natural relationship builder with strong interpersonal and communication skills.
Comfortable with outreach, follow-up, and “asking for the yes” in a mission-driven context.
Strong customer service mindset with the ability to guide individuals through decision-making processes.
Organized and detail-oriented, with the ability to manage multiple inquiries and outreach efforts simultaneously.
Self-motivated and able to work independently while collaborating across teams.
Confident representing the organization in public and community-facing settings.
Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).
Alignment with BBBS Twin Cities’ mission, values, and commitment to equity and inclusion.
Ability to work flexible hours, including evenings and weekends, as community engagement demands.
Physical Requirements This position operates in a hybrid environment with office work and frequent presence in community and event settings. The role requires the ability to set up and break down outreach and tabling materials, including lifting, carrying, and transporting items up to approximately 40–50 pounds, with or without reasonable accommodation. The position also requires extended periods of standing, walking, and engaging with the public at community events, as well as regular use of standard office equipment and technology. Reliable transportation is required to travel to community locations throughout the Twin Cities.
EEO Statement Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the People & Culture team at careers@bigstwincities.org.
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Job Details Location: Minneapolis, MN - Hybrid (in-office and community)
Hiring Salary Range: $47,000 - $51,000
Hours/Day: Monday-Friday, 40 hours a week, including evenings and weekends
Job Type: Full-time, Non-exempt, hourly
Supervisor: Director of Community Engagement & Recruitment
Responsibilities
Community Engagement & Relationship Building: Build and steward relationships with community leaders, organizations, businesses, and affinity groups to generate volunteer interest and engagement.
Represent BBBS Twin Cities at community events, festivals, tabling opportunities, and neighborhood-based outreach (e.g., Mentoring Conversations in Community).
Identify, schedule, and facilitate Lunch & Learn sessions and information events with corporations, community organizations, and other partners.
Proactively identify monthly outreach priorities and focus areas aligned with recruitment goals.
Follow up with community and corporate partners to sustain relationships and generate repeat engagement opportunities.
Collaborate with Marketing & Communications to ensure community-facing materials and messaging are aligned and effective.
Volunteer Recruitment & Inquiry Follow Ups
Manage volunteer inquiries generated through community events and outreach—from initial interest through application submission while supporting scheduling interviews.
Provide timely, welcoming, and high-quality follow-up to prospective volunteers, ensuring a positive first experience with BBBS.
Guide interested individuals through next steps, answering questions and helping remove barriers to application.
Maintain accurate, real-time documentation of outreach activity, inquiries, and follow-up in Salesforce.
Work closely with Recruitment and Enrollment teams to ensure smooth handoffs and alignment on pipeline needs.
Planning, Coordination & Administration
Coordinate logistics for community events, tabling, and presentations, including scheduling and preparation.
Identify trends in outreach effectiveness and share insights with the team to inform future planning.
Support monthly, quarterly, and annual recruitment planning efforts.
Complete other projects or duties as assigned to support agency goals.
Contribute to the Mission and Success of the Agency
Adopt strengths-based perspectives when discussing specific groups or contexts, particularly those historically marginalized.
Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance.
Stay informed about community needs, resources, and networks.
Collaborate with others to achieve goals outlined in the annual business plan.
Honor and respect the diversity of lived experiences, fostering an inclusive and equitable environment within the organization.
Represent BBBS well in the broader community.
Assist in agency-wide events and initiatives including recruitment, fundraising, event management, and community outreach.
Requirements Education and Experience
Bachelor’s degree preferred; relevant experience in sales, volunteer recruitment, marketing, communications, community engagement, or relationship-based roles will be considered in lieu of degree.
Minimum of 3 years of experience in a people-facing role that requires relationship building, outreach, or persuasive communication.
Valid driver’s license and reliable transportation required.
Experience engaging diverse communities, including BIPOC communities, affinity groups, or professional organizations strongly preferred.
Experience presenting information clearly and confidently to individuals and groups.
Salesforce or CRM experience preferred.
Proficiency in Spanish is preferred but not required.
Lived experience and/or strong community ties aligned with BBBS priority volunteer populations is a plus.
Knowledge, Skills and Abilities
Natural relationship builder with strong interpersonal and communication skills.
Comfortable with outreach, follow-up, and “asking for the yes” in a mission-driven context.
Strong customer service mindset with the ability to guide individuals through decision-making processes.
Organized and detail-oriented, with the ability to manage multiple inquiries and outreach efforts simultaneously.
Self-motivated and able to work independently while collaborating across teams.
Confident representing the organization in public and community-facing settings.
Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).
Alignment with BBBS Twin Cities’ mission, values, and commitment to equity and inclusion.
Ability to work flexible hours, including evenings and weekends, as community engagement demands.
Physical Requirements This position operates in a hybrid environment with office work and frequent presence in community and event settings. The role requires the ability to set up and break down outreach and tabling materials, including lifting, carrying, and transporting items up to approximately 40–50 pounds, with or without reasonable accommodation. The position also requires extended periods of standing, walking, and engaging with the public at community events, as well as regular use of standard office equipment and technology. Reliable transportation is required to travel to community locations throughout the Twin Cities.
EEO Statement Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the People & Culture team at careers@bigstwincities.org.
#J-18808-Ljbffr