Matching & Enrollment Specialist
Big Brothers Big Sisters of Central Indiana, Indianapolis, IN, United States
HR Coordinator at Big Brothers Big Sisters of Central Indiana
Purpose
Our mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth. Our vision is that all youth achieve their full potential.
Big Brothers Big Sisters of Central Indiana serves more than 1,000 youth annually ages 8 - 18 in Hamilton, Johnson, and Marion Counties. We partner with parents/caregivers, volunteers, schools, and the donors in our community to defend, ignite, and empower the potential of every child we serve.
Commitment to Core Values of Access, Belonging, & Opportunity
The Core Values of the Big Brothers Big Sisters network are Access, Belonging, & Opportunity. At Big Brothers Big Sisters of Central Indiana, we harness the power of our mission to connect people in relationships that celebrate and affirm who they are, foster a sense of belonging, and enable opportunities and experiences to empower their potential. All staff are expected to demonstrate commitment to the Core Values through their everyday work and learning.
Candidate Qualifications
Strong interpersonal skills: An ability to work with individuals from all walks of life; develop rapport, create excitement about BBBSCI, while determining program eligibility.
Empathetic, Informed, & Culturally Responsive: An ability to exercise the following skills: Trauma-Informed, Strengths-Based, Positive Youth Development, Cultural Humility, and Commitment to core values.
Quick Learner & Self-Starter: A self-motivated, flexible, and hard-working approach.
Proactive & Prepared: Excellent organizational and time-management skills.
Adaptable & Attentive: Ability to handle multiple projects while maintaining an attention to detail.
Confident: Strong decision-making, problem-solving, and communication skills.
Responsibilities
Assess eligibility, suitability, and coach-ability of all applicants by conducting a thorough interview and screening process.
Evaluate each applicant's ability to build and sustain a safe and healthy relationship.
Ensure a client centered approach from inquiry to match support.
Make matches that are most likely to result in strong and enduring relationships.
Ensure participant’s understanding and buy-in on agency policies and program expectations.
Begin the process of evaluating impact through collection of baseline data.
Ensure that appropriate pre-match training is provided to all participants; and
Effectively communicate with Mentoring Relationship Specialists the training and support needs of incoming matches.
Assess all program applicants through a thorough interview process. Provide a detailed summary of all information learned using professional insight into determining program eligibility.
Provide recommendations for individual training needs, and for each match participant to ensure a positive experience for the child and successful and satisfying experience for the volunteer.
Provide accurate documentation is completed in database according to BBBS Standards and Agency policies & procedures.
Ensure high-level expertise in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.
Work with strategically identified external partners (i.e., Schools, community centers, corporations, etc.) to build relationships for youth referrals and family resources.
Staff recruitment booths/tables, match activities and agency events.
Share with development, engagement, partnership and/or marketing staff potential partnership relationships and stories as discovered through match contacts with Big, Little and Parent/Guardian.
Maintain customer service at levels exceeding expectations of our partners, volunteers, parents, and children.
Be an ambassador for BBBSCI (Big Brothers Big Sisters of Central Indiana) by representing BBBS in a professional manner, identifying and seizing opportunities to recruit volunteers, and furthering the mission of BBBS.
Maintain budget documents including invoices and other expenses incurred by department as needed.
General
Maintain timesheet and budget documents, including invoices and other expenses, and submit through proper channels promptly.
Participate and engage in continued staff learning and discussions.
Attend required meetings and events as scheduled.
Establish and promote positive communication among all team members of BBBSCI to increase collaboration and reduce inefficiencies.
Always represent BBBSCI professionally, providing courteous service to internal and external constituents and presenting a positive image of BBBSCI.
Abide by BBBSCI policies and practices.
Complete other duties as assigned.
Evaluation of Performance
Performance will be evaluated based on meeting the requirements of the job description; meeting performance metrics and other quality indicators established for this position; working effectively in a team environment; and demonstrating the values of Big Brothers Big Sisters of Central Indiana.
Experience, education, degrees, and licenses
Bachelor’s degree preferred. Degree or experience in Human Services, Social Services, or related field, or experience in social services, education and/or child development required.
Participation in continuing education programs as requested.
Must be able to work proficiently with computers and other office equipment.
Fluent in Spanish preferred (oral/written).
Expected weekly travel throughout the Central Indiana service area to meet the needs of clients and matches.
Overnight travel potential 0-1% yearly for conferences.
Must be able and willing to work evenings and weekends as required by agency.
Must be able to work proficiently with computers, agency database and other office equipment.
Must have reliable transportation. Drivers of privately owned vehicles must have a valid driver’s license and meet state required automobile insurance minimums. May be required to transport clients.
Must be able to meet eligibility requirements in a background check consisting of National Sex Offender, Criminal History and Motor Vehicle Registry and verified through fingerprinting.
Job Type: Full-time Pay:$37,500.00 - $39,000.00 per year
401(k)
401(k) matching
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Education: Bachelor's (Required)
License/Certification: Driver's License (Required)
Work Location: Hybrid in Indianapolis, IN 46208
#J-18808-Ljbffr
Our mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth. Our vision is that all youth achieve their full potential.
Big Brothers Big Sisters of Central Indiana serves more than 1,000 youth annually ages 8 - 18 in Hamilton, Johnson, and Marion Counties. We partner with parents/caregivers, volunteers, schools, and the donors in our community to defend, ignite, and empower the potential of every child we serve.
Commitment to Core Values of Access, Belonging, & Opportunity
The Core Values of the Big Brothers Big Sisters network are Access, Belonging, & Opportunity. At Big Brothers Big Sisters of Central Indiana, we harness the power of our mission to connect people in relationships that celebrate and affirm who they are, foster a sense of belonging, and enable opportunities and experiences to empower their potential. All staff are expected to demonstrate commitment to the Core Values through their everyday work and learning.
Candidate Qualifications
Strong interpersonal skills: An ability to work with individuals from all walks of life; develop rapport, create excitement about BBBSCI, while determining program eligibility.
Empathetic, Informed, & Culturally Responsive: An ability to exercise the following skills: Trauma-Informed, Strengths-Based, Positive Youth Development, Cultural Humility, and Commitment to core values.
Quick Learner & Self-Starter: A self-motivated, flexible, and hard-working approach.
Proactive & Prepared: Excellent organizational and time-management skills.
Adaptable & Attentive: Ability to handle multiple projects while maintaining an attention to detail.
Confident: Strong decision-making, problem-solving, and communication skills.
Responsibilities
Assess eligibility, suitability, and coach-ability of all applicants by conducting a thorough interview and screening process.
Evaluate each applicant's ability to build and sustain a safe and healthy relationship.
Ensure a client centered approach from inquiry to match support.
Make matches that are most likely to result in strong and enduring relationships.
Ensure participant’s understanding and buy-in on agency policies and program expectations.
Begin the process of evaluating impact through collection of baseline data.
Ensure that appropriate pre-match training is provided to all participants; and
Effectively communicate with Mentoring Relationship Specialists the training and support needs of incoming matches.
Assess all program applicants through a thorough interview process. Provide a detailed summary of all information learned using professional insight into determining program eligibility.
Provide recommendations for individual training needs, and for each match participant to ensure a positive experience for the child and successful and satisfying experience for the volunteer.
Provide accurate documentation is completed in database according to BBBS Standards and Agency policies & procedures.
Ensure high-level expertise in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.
Work with strategically identified external partners (i.e., Schools, community centers, corporations, etc.) to build relationships for youth referrals and family resources.
Staff recruitment booths/tables, match activities and agency events.
Share with development, engagement, partnership and/or marketing staff potential partnership relationships and stories as discovered through match contacts with Big, Little and Parent/Guardian.
Maintain customer service at levels exceeding expectations of our partners, volunteers, parents, and children.
Be an ambassador for BBBSCI (Big Brothers Big Sisters of Central Indiana) by representing BBBS in a professional manner, identifying and seizing opportunities to recruit volunteers, and furthering the mission of BBBS.
Maintain budget documents including invoices and other expenses incurred by department as needed.
General
Maintain timesheet and budget documents, including invoices and other expenses, and submit through proper channels promptly.
Participate and engage in continued staff learning and discussions.
Attend required meetings and events as scheduled.
Establish and promote positive communication among all team members of BBBSCI to increase collaboration and reduce inefficiencies.
Always represent BBBSCI professionally, providing courteous service to internal and external constituents and presenting a positive image of BBBSCI.
Abide by BBBSCI policies and practices.
Complete other duties as assigned.
Evaluation of Performance
Performance will be evaluated based on meeting the requirements of the job description; meeting performance metrics and other quality indicators established for this position; working effectively in a team environment; and demonstrating the values of Big Brothers Big Sisters of Central Indiana.
Experience, education, degrees, and licenses
Bachelor’s degree preferred. Degree or experience in Human Services, Social Services, or related field, or experience in social services, education and/or child development required.
Participation in continuing education programs as requested.
Must be able to work proficiently with computers and other office equipment.
Fluent in Spanish preferred (oral/written).
Expected weekly travel throughout the Central Indiana service area to meet the needs of clients and matches.
Overnight travel potential 0-1% yearly for conferences.
Must be able and willing to work evenings and weekends as required by agency.
Must be able to work proficiently with computers, agency database and other office equipment.
Must have reliable transportation. Drivers of privately owned vehicles must have a valid driver’s license and meet state required automobile insurance minimums. May be required to transport clients.
Must be able to meet eligibility requirements in a background check consisting of National Sex Offender, Criminal History and Motor Vehicle Registry and verified through fingerprinting.
Job Type: Full-time Pay:$37,500.00 - $39,000.00 per year
401(k)
401(k) matching
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Education: Bachelor's (Required)
License/Certification: Driver's License (Required)
Work Location: Hybrid in Indianapolis, IN 46208
#J-18808-Ljbffr