Client Services Engineer, New York
Coin Metrics, New York, NY, United States
Location
New York
Employment Type Full time
Department Engineering
Compensation $130K – $160K • Offers Equity • Offers Bonus
Institutional Fabric for the Digital Asset Market Founded in 2018, Talos provides institutional-grade trading technology for the global digital asset market, powering many of the major players in the crypto ecosystem. Our mission is clear: to advance the mass adoption of digital assets by seamlessly connecting institutions to the digital asset ecosystem. We are committed to building the most innovative and trusted platform in the world, supporting the entire trading lifecycle.
At Talos, you’ll find an environment that champions kindness and respect, values diverse perspectives, and upholds inclusivity at every turn. We believe every member of our team brings invaluable insights and abilities that drive Talos forward. In our pursuit of excellence, we foster a culture of trust, integrity, collaboration, and mutual growth.
We are a tight-knit yet globally distributed team of highly experienced engineers and business leaders, with hubs in New York, London, Singapore, and Cyprus. Whether in-office or remote, you’ll be part of a hybrid-friendly environment where your unique talents and insights will play a crucial role in building something extraordinary.
Client Services Engineer Talos is looking for an experienced client-facing engineer to help support our customers in a fast-paced, 24/7, global digital asset trading ecosystem. This individual will play a key role in ongoing client success and the overall health of our trading systems.
Responsibilities
Own real-time support of live trading systems for clients and internal teams.
Troubleshoot production issues across order flow, market data, and exchange connectivity.
Diagnose FIX and API integrations (REST/WebSocket) using logs and protocol analysis.
Operate in Linux environments to investigate and resolve incidents.
Partner with engineering to identify root cause and drive permanent fixes.
Build lightweight scripts/tools to improve monitoring and operational efficiency.
Qualifications
5+ years supporting trading systems in capital markets or digital assets.
Strong understanding of order lifecycle, execution workflows, and market data.
Experience with FIX and API-based integrations; capable of debugging session/message issues.
Proficient in Linux environments and log analysis.
Experience with distributed/cloud-based production systems.
Working knowledge of Python or Bash for troubleshooting and automation.
Structured problem-solver with strong communication skills under pressure.
STEM degree or equivalent practical experience.
Institutional or digital asset trading system experience preferred.
Comfortable leveraging AI tools to enhance productivity.
Benefits You will also enjoy a comprehensive array of competitive benefits, regardless of your location, within our warm, welcoming, and ambitious company culture. Our offerings include a monthly wellness credit for personal use, such as gym memberships, massages, or even a ski pass for your next holiday. Additionally, we provide paid lunches in the office, monthly fitness and evening socials to foster connections with colleagues, and annual offsite events to engage with the wider team.
Equal Opportunity Employment Talos is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Talos is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at careers@talos.com.
Compensation Range: $130K - $160K
#J-18808-Ljbffr
Employment Type Full time
Department Engineering
Compensation $130K – $160K • Offers Equity • Offers Bonus
Institutional Fabric for the Digital Asset Market Founded in 2018, Talos provides institutional-grade trading technology for the global digital asset market, powering many of the major players in the crypto ecosystem. Our mission is clear: to advance the mass adoption of digital assets by seamlessly connecting institutions to the digital asset ecosystem. We are committed to building the most innovative and trusted platform in the world, supporting the entire trading lifecycle.
At Talos, you’ll find an environment that champions kindness and respect, values diverse perspectives, and upholds inclusivity at every turn. We believe every member of our team brings invaluable insights and abilities that drive Talos forward. In our pursuit of excellence, we foster a culture of trust, integrity, collaboration, and mutual growth.
We are a tight-knit yet globally distributed team of highly experienced engineers and business leaders, with hubs in New York, London, Singapore, and Cyprus. Whether in-office or remote, you’ll be part of a hybrid-friendly environment where your unique talents and insights will play a crucial role in building something extraordinary.
Client Services Engineer Talos is looking for an experienced client-facing engineer to help support our customers in a fast-paced, 24/7, global digital asset trading ecosystem. This individual will play a key role in ongoing client success and the overall health of our trading systems.
Responsibilities
Own real-time support of live trading systems for clients and internal teams.
Troubleshoot production issues across order flow, market data, and exchange connectivity.
Diagnose FIX and API integrations (REST/WebSocket) using logs and protocol analysis.
Operate in Linux environments to investigate and resolve incidents.
Partner with engineering to identify root cause and drive permanent fixes.
Build lightweight scripts/tools to improve monitoring and operational efficiency.
Qualifications
5+ years supporting trading systems in capital markets or digital assets.
Strong understanding of order lifecycle, execution workflows, and market data.
Experience with FIX and API-based integrations; capable of debugging session/message issues.
Proficient in Linux environments and log analysis.
Experience with distributed/cloud-based production systems.
Working knowledge of Python or Bash for troubleshooting and automation.
Structured problem-solver with strong communication skills under pressure.
STEM degree or equivalent practical experience.
Institutional or digital asset trading system experience preferred.
Comfortable leveraging AI tools to enhance productivity.
Benefits You will also enjoy a comprehensive array of competitive benefits, regardless of your location, within our warm, welcoming, and ambitious company culture. Our offerings include a monthly wellness credit for personal use, such as gym memberships, massages, or even a ski pass for your next holiday. Additionally, we provide paid lunches in the office, monthly fitness and evening socials to foster connections with colleagues, and annual offsite events to engage with the wider team.
Equal Opportunity Employment Talos is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Talos is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at careers@talos.com.
Compensation Range: $130K - $160K
#J-18808-Ljbffr