Director of Loyalty Programs

Director of Loyalty Programs, Consumer Goods, Retail, West Hollywood, CA area This Jobot Job is hosted by: David Hyon Are you a fit? Easy Apply now by clicking the "Quick Apply" buttonand sending us your resume. Salary: $120,000 - $150,000 per year A bit about us: We are a multi-faceted Retail Company. Why join us? Great Benefits- fully paid healthcare Discretionary year end bonus Join a well established team who is invested in your growth, development and continued success Rewarding work and responsibilities Excellent culture and peers Job Details Job Details: Are you a dynamic, results-driven professional with a passion for customer loyalty and retention? We are seeking a Permanent Director of Loyalty Programs to join our fast-paced and innovative team. In this role, you will be at the helm of our loyalty program strategy, driving customer engagement and retention through the development and execution of compelling loyalty initiatives. You will leverage your expertise in marketing, CRM, data analysis, and mobile app strategies to acquire new loyalty guests and maintain a strong relationship with existing ones. This role is perfect for someone who thrives in a fast-paced environment, enjoys the thrill of driving customer loyalty, and is not afraid to think outside the box. Responsibilities: Develop and implement a comprehensive loyalty program strategy to increase customer retention and engagement. Oversee the management and execution of all loyalty programs, ensuring they align with our overall business objectives. Collaborate with cross-functional teams to integrate loyalty programs into broader marketing and business strategies. Leverage data and analytics to drive insights into customer behavior and preferences, and use these insights to optimize our loyalty programs. Manage partnerships with external agencies and vendors to enhance the loyalty program offering. Drive acquisition of new loyalty guests through innovative marketing and engagement strategies. Oversee the development and implementation of mobile app strategies to enhance customer experience and drive loyalty. Regularly report on the performance of loyalty programs, providing insights and recommendations for improvement. Qualifications: Minimum of 5 years of experience in loyalty program management, partnership management, marketing, CRM, and data analysis. Proven track record of acquiring new loyalty guests and driving customer retention. Strong understanding of mobile app strategies and their role in driving customer loyalty. Exceptional analytical skills, with the ability to leverage data to drive strategy and decision-making. Excellent leadership skills, with the ability to manage and motivate a team. Strong project management skills, with the ability to manage multiple projects simultaneously and deliver on time and on budget. Excellent communication skills, both written and verbal, with the ability to effectively communicate complex ideas and strategies. Bachelor's degree in Marketing, Business, or a related field. A Master's degree would be a plus. Familiarity with CRM platforms and data analytics tools. A passion for customer loyalty and a customer-first mindset. Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy