Customer Service Representative
CMP Group, Suffolk, VA, United States
CMP Global, a leading provider of Marine Products, Construction, and Industrial solutions
Benefits
$36,000 to $39,000
Full time permanent position
Extended Benefits Plan (Vision/Dental/Prescription/etc.), 401K
2 week vacation to start and 12 paid holidays
Annual summer outing, monthly luncheon, December Christmas party
Continued improvement training
And much more!
Responsibilities Customer Service
Communicating with customers through various channels and responding to email orders and confirmations within 24 hours.
Provide backup for the E‑Commerce portals, ensuring all processing of orders, invoices, cancellations and changes are completed daily.
Prepare Credit authorizations and Return Goods Authorizations (RGA) in a timely manner.
Troubleshoot and investigate customer complaints, managing database records, and drafting status reports on customer service issues.
Thorough knowledge of CMP products to provide product pricing and stock inquiries.
Provide warranty, product recall and replacement information quickly to the satisfaction of the customer.
Daily review of new and open tickets in the CRM.
Review prepayment orders to ensure orders are paid promptly prior to release.
Partner with the sales team ensuring high levels of customer satisfaction.
Communicate and coordinate with colleagues to redirect inquiries to ensure a prompt satisfactory customer experience.
Work with the production teams to ensure backorders are communicated to the customer.
Assist Account Receivable with short payments on customer orders.
Build sustainable relationships of trust through open and interactive communication with internal customers.
Provide Certificate of Insurance and Certificates of Origin to customers as needed.
Oversee the daily Customer Ship to Validation process.
Filing as required.
Safety
Promote safe work practices as outlined within your local Provincial (Canada) or State (USA) regulations.
Quality
Follow company and departmental policy and procedures.
Team Building
Participate in 1‑1 meetings with Vice President, Sales – Distribution, OEM & Contract Manufacturing or Team Lead.
Prepare annual goals and objectives.
Participate in team meetings as required or requested.
Participate in job‑related continuing education courses.
Contribute to the team spirit of cooperativeness.
Requirements
1‑3 years of customer service experience in a manufacturing environment, preferable in the marine industry.
1‑3 years of order entry experience.
1‑3 years of experience in using Microsoft Office/Software.
1‑3 years of experience using CRM systems.
1‑3 years of experience processing orders, invoices, cancellations and changes.
1‑3 years of experience in preparing credit authorizations and return goods authorizations (RGA).
BSc degree in Business Administration or relevant field or equivalent work experience.
Excellent verbal, written and interpersonal skills.
Customer Service training programs would be an asset.
Hours
8:00 m – 5:00 pm, Monday to Friday.
We welcome applicants from all qualified individuals who are legally entitled to work and encourage applications from those with disabilities. Accommodations are available upon request. Please contact our Human Resources Department for assistance.
Thank you for your interest. Only those selected for an interview will be contacted.
#J-18808-Ljbffr
Benefits
$36,000 to $39,000
Full time permanent position
Extended Benefits Plan (Vision/Dental/Prescription/etc.), 401K
2 week vacation to start and 12 paid holidays
Annual summer outing, monthly luncheon, December Christmas party
Continued improvement training
And much more!
Responsibilities Customer Service
Communicating with customers through various channels and responding to email orders and confirmations within 24 hours.
Provide backup for the E‑Commerce portals, ensuring all processing of orders, invoices, cancellations and changes are completed daily.
Prepare Credit authorizations and Return Goods Authorizations (RGA) in a timely manner.
Troubleshoot and investigate customer complaints, managing database records, and drafting status reports on customer service issues.
Thorough knowledge of CMP products to provide product pricing and stock inquiries.
Provide warranty, product recall and replacement information quickly to the satisfaction of the customer.
Daily review of new and open tickets in the CRM.
Review prepayment orders to ensure orders are paid promptly prior to release.
Partner with the sales team ensuring high levels of customer satisfaction.
Communicate and coordinate with colleagues to redirect inquiries to ensure a prompt satisfactory customer experience.
Work with the production teams to ensure backorders are communicated to the customer.
Assist Account Receivable with short payments on customer orders.
Build sustainable relationships of trust through open and interactive communication with internal customers.
Provide Certificate of Insurance and Certificates of Origin to customers as needed.
Oversee the daily Customer Ship to Validation process.
Filing as required.
Safety
Promote safe work practices as outlined within your local Provincial (Canada) or State (USA) regulations.
Quality
Follow company and departmental policy and procedures.
Team Building
Participate in 1‑1 meetings with Vice President, Sales – Distribution, OEM & Contract Manufacturing or Team Lead.
Prepare annual goals and objectives.
Participate in team meetings as required or requested.
Participate in job‑related continuing education courses.
Contribute to the team spirit of cooperativeness.
Requirements
1‑3 years of customer service experience in a manufacturing environment, preferable in the marine industry.
1‑3 years of order entry experience.
1‑3 years of experience in using Microsoft Office/Software.
1‑3 years of experience using CRM systems.
1‑3 years of experience processing orders, invoices, cancellations and changes.
1‑3 years of experience in preparing credit authorizations and return goods authorizations (RGA).
BSc degree in Business Administration or relevant field or equivalent work experience.
Excellent verbal, written and interpersonal skills.
Customer Service training programs would be an asset.
Hours
8:00 m – 5:00 pm, Monday to Friday.
We welcome applicants from all qualified individuals who are legally entitled to work and encourage applications from those with disabilities. Accommodations are available upon request. Please contact our Human Resources Department for assistance.
Thank you for your interest. Only those selected for an interview will be contacted.
#J-18808-Ljbffr