HR Customer Service Rep High Volume Call Center
HCA Healthcare, Las Vegas, NV, United States
Hourly Wage Estimate: $15.46 – $23.19 per hour
This position is Work-from-Home; you must live within 60 miles of an HCA Healthcare Hospital (states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). Current scheduling: Tue–Sat 10:00–18:30 CST or Tue–Sat 14:30–23:00 CST.
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family‑building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.
Note: Eligibility for benefits may vary by location.
Job Summary and Qualifications The HRSC Tier I Customer Service Representative performs administrative and data/records management activities in support of HR and HRIS functions, including interpreting life‑cycle reports, onboarding, status change, compensation, separations, etc. The role works under direction of the supervisor to ensure consistent high‑quality HR service delivery.
Responsibilities
Provide customer service by answering HRAnswers calls, documenting all customer inquiries and resolutions received via phone calls, Ask HR, Chat, mailboxes or alternative streams of input to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner.
Provide support within a HR Line of Business.
Clearly communicate problem symptoms and consult with CS Tier 2 representatives as necessary to aid in resolving customer issues/requests and ensure all pertinent information is included.
Escalate unresolved issues as needed.
Perform any other duties as needed.
Provide assistance on navigating internal resources on self‑service and HR technology tools.
Qualifications
Strong customer service skills.
1 year of experience in HR preferred.
Previous call center experience preferred.
Virtual employees are required to have a high‑speed Internet connection with at least 25 MB download and 15 MB upload.
Remote employees are required to live within a 60‑mile radius of an HCA Hospital.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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This position is Work-from-Home; you must live within 60 miles of an HCA Healthcare Hospital (states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). Current scheduling: Tue–Sat 10:00–18:30 CST or Tue–Sat 14:30–23:00 CST.
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family‑building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.
Note: Eligibility for benefits may vary by location.
Job Summary and Qualifications The HRSC Tier I Customer Service Representative performs administrative and data/records management activities in support of HR and HRIS functions, including interpreting life‑cycle reports, onboarding, status change, compensation, separations, etc. The role works under direction of the supervisor to ensure consistent high‑quality HR service delivery.
Responsibilities
Provide customer service by answering HRAnswers calls, documenting all customer inquiries and resolutions received via phone calls, Ask HR, Chat, mailboxes or alternative streams of input to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner.
Provide support within a HR Line of Business.
Clearly communicate problem symptoms and consult with CS Tier 2 representatives as necessary to aid in resolving customer issues/requests and ensure all pertinent information is included.
Escalate unresolved issues as needed.
Perform any other duties as needed.
Provide assistance on navigating internal resources on self‑service and HR technology tools.
Qualifications
Strong customer service skills.
1 year of experience in HR preferred.
Previous call center experience preferred.
Virtual employees are required to have a high‑speed Internet connection with at least 25 MB download and 15 MB upload.
Remote employees are required to live within a 60‑mile radius of an HCA Hospital.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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