Customer Service Representative (CSR) Schedule:
Henry's Wrecker Service, Gaithersburg, MD, United States
Customer Service Representative (CSR)
Join a Fast-Paced, Professional Towing & Roadside Assistance Team. Are you calm under pressure, highly organized, and passionate about helping people? We’re looking for a driven and professional Customer Service Representative to be the voice of our company — assisting customers during urgent roadside situations and ensuring timely, accurate dispatch of services.
Schedule 7 a – 7 p (Sunday‑Tuesday)
Why Join Our Team?
Stable, growing company with long‑term career opportunities
Competitive benefits package
Supportive, team‑oriented environment
Ongoing training and professional development
Leadership opportunities for high performers
What You’ll Do
Professionally answer and manage high‑volume inbound calls
Collect accurate service details and coordinate timely dispatch
Provide clear communication and real‑time updates to customers
Use GPS systems to deliver accurate ETAs
Assist customers with vehicle release procedures
Remain calm and solution‑focused in high‑pressure situations
Work closely with drivers and internal teams to ensure seamless service
What We’re Looking For
Strong communication and active listening skills
Ability to multitask efficiently in a fast‑paced environment
Critical thinking and problem‑solving ability
Sound judgment and professional decision‑making
Basic computer and math proficiency
Dependable attendance and strong work ethic
Positive attitude and team‑first mindset
Top candidates will demonstrate leadership potential, accountability, and a commitment to excellence.
Benefits
401(k) with Company Matching
Health, Dental & Vision Insurance
Life Insurance
Paid Time Off (PTO)
Parental Leave
Employee Assistance Program (EAP)
Professional Development Assistance
Application Requirement As part of our commitment to maintaining a safe and productive workplace, all employees must complete a pre‑employment drug screening and participate in random drug screenings during employment.
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Schedule 7 a – 7 p (Sunday‑Tuesday)
Why Join Our Team?
Stable, growing company with long‑term career opportunities
Competitive benefits package
Supportive, team‑oriented environment
Ongoing training and professional development
Leadership opportunities for high performers
What You’ll Do
Professionally answer and manage high‑volume inbound calls
Collect accurate service details and coordinate timely dispatch
Provide clear communication and real‑time updates to customers
Use GPS systems to deliver accurate ETAs
Assist customers with vehicle release procedures
Remain calm and solution‑focused in high‑pressure situations
Work closely with drivers and internal teams to ensure seamless service
What We’re Looking For
Strong communication and active listening skills
Ability to multitask efficiently in a fast‑paced environment
Critical thinking and problem‑solving ability
Sound judgment and professional decision‑making
Basic computer and math proficiency
Dependable attendance and strong work ethic
Positive attitude and team‑first mindset
Top candidates will demonstrate leadership potential, accountability, and a commitment to excellence.
Benefits
401(k) with Company Matching
Health, Dental & Vision Insurance
Life Insurance
Paid Time Off (PTO)
Parental Leave
Employee Assistance Program (EAP)
Professional Development Assistance
Application Requirement As part of our commitment to maintaining a safe and productive workplace, all employees must complete a pre‑employment drug screening and participate in random drug screenings during employment.
#J-18808-Ljbffr