Service Writer
Looking for a career where you can make an impact?, Phoenix, AZ, United States
Job Title: Service Writer
Location: Phoenix, AZ
Job Type: Full- Time
Salary Range: $24-$34 hourly depending on experience
Job Summary The Service Writer serves as the main point of contact between customers and the service department, managing repair requests for heavy equipment within our Machinery division. This role is responsible for preparing repair orders, providing estimates, verifying warranty coverage, and coordinating workflow to support technicians. The ideal candidate is organized, customer-focused, and able to manage multiple priorities in a fast-paced environment.
Responsibilities
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into E-Emphasys
Maintains a job board and helps in the delegation of work to technicians
Maintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns
Maintains unit records by recording problems and corrective actions planned
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking online factory courses
Enhances organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Performs other functions or duties as directed by management in line with the objectives of the dealership
Qualifications
Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving
Refrigerated Transportation or Heavy Diesel dealership experience is highly desired
Basic mechanical knowledge is a plus
Bilingual in Spanish is a plus
Able to accomplish monthly service goals and deadlines
Excellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace
Benefits
Medical coverage (PPO + HSA options)
Dental, Vision, and Life insurance provided at no cost
401K with competitive employer contributions
80 hours of annual vacation, increasing with years of service
Uniforms provided annually
Annual boot voucher of $125.00
One full paid day off annually for community volunteer work
Birthday meal provided by Sonsray
Privately owned and operated, with decisions made based on core values rather than corporate directives
Annual Holiday Party, including covered airfare and hotel for employees and a guest
Emphasis on company growth and employee development
Open-door policy, fostering a collaborative environment with active owner and management involvement
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Job Summary The Service Writer serves as the main point of contact between customers and the service department, managing repair requests for heavy equipment within our Machinery division. This role is responsible for preparing repair orders, providing estimates, verifying warranty coverage, and coordinating workflow to support technicians. The ideal candidate is organized, customer-focused, and able to manage multiple priorities in a fast-paced environment.
Responsibilities
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into E-Emphasys
Maintains a job board and helps in the delegation of work to technicians
Maintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns
Maintains unit records by recording problems and corrective actions planned
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking online factory courses
Enhances organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Performs other functions or duties as directed by management in line with the objectives of the dealership
Qualifications
Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving
Refrigerated Transportation or Heavy Diesel dealership experience is highly desired
Basic mechanical knowledge is a plus
Bilingual in Spanish is a plus
Able to accomplish monthly service goals and deadlines
Excellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace
Benefits
Medical coverage (PPO + HSA options)
Dental, Vision, and Life insurance provided at no cost
401K with competitive employer contributions
80 hours of annual vacation, increasing with years of service
Uniforms provided annually
Annual boot voucher of $125.00
One full paid day off annually for community volunteer work
Birthday meal provided by Sonsray
Privately owned and operated, with decisions made based on core values rather than corporate directives
Annual Holiday Party, including covered airfare and hotel for employees and a guest
Emphasis on company growth and employee development
Open-door policy, fostering a collaborative environment with active owner and management involvement
#J-18808-Ljbffr