Assistant Director of Financial Aid Counseling Services
Augusta University, Augusta, GA, United States
Assistant Director of Financial Aid Counseling Services
Job ID: 297075
Location: Summerville Campus
Full Time
Job Summary The Assistant Director for Counseling Services is responsible for supervising front desk operations within the Office of Student Financial Aid. This position provides guidance to students and family members or supporters of students regarding financial aid options, eligibility, and application processes, including scholarships, loans, alternative financing, and debt management. The role involves awarding financial aid, managing student eligibility, and ensuring compliance with requirements such as Return of Title IV (R2T4), Verification, and audits. Additionally, the Assistant Director will support cross‑functional counseling services, delivering high‑quality assistance to both internal and external stakeholders.
Responsibilities COUNSELING : Counseling students and families regarding financial aid eligibility and advising on aid programs, distribution of aid, and renewal requirements. Counsel students on how enrollment affects aid amount awarded and how withdrawing or not meeting Satisfactory Academic Progress (SAP) affects future aid eligibility. Advise students and families regarding non‑aid options (i.e., payment plan, etc.) to pay institutional charges by the payment deadline.
SUPERVISION : The Assistant Director will supervise the three Financial Aid Assistants, ensuring they deliver excellent customer service via telephone, e‑mail, and walk‑in interactions. This includes providing guidance on best practices for handling inquiries, resolving issues efficiently, and maintaining a high level of professionalism. As the supervisor, the assistant director will be responsible for managing staffing and leave requests for the front desk area and the annual performance evaluations for those positions.
TRAINING AND STAFF DEVELOPMENT : The Assistant Director will regularly monitor customer service performance, offer training and support to the counseling team, and implement efficiencies related to the timely and accurate responses to students and parents. By monitoring customer service performance, offering targeted training to the counseling team, and implementing improvements in workflows, the Assistant Director can enhance the overall efficiency of the financial aid office, reducing response times and increasing the accuracy of information provided.
FINANCIAL AID PROCESSING : Responsible for the processing of federal, state, and institutional aid following documented policy and procedures for these financial aid programs. Responsible for technical and various system functions for the processing of student aid.
COMPLIANCE : The Assistant Director ensures financial aid compliance when awarding students financial aid and is transparent when counseling students regarding eligibility. This position is responsible for managing key compliance requirements such as Return of Title IV (R2T4) funds, Verification, Satisfactory Academic Progress (SAP), and other requirements. The Assistant Director is responsible for maintaining accurate records, reviewing financial aid counseling processes for compliance with regulatory standards, and working closely with the financial aid leadership team to address any issues.
Perform other duties as assigned.
Required Qualifications
Bachelor's degree from an accredited college or university and three years of financial aid or relevant work experience.
Preferred Qualifications
Working experience with a student information systems such as Banner and Department of Education software, NSLDS, COD, Ed Connect.
Knowledge, Skills, & Abilities
Willingness to learn Ellucian Banner SIS, CampusLogic, Technolutions Slate CRM, and other databases/interfaces.
Detail‑oriented with strong prioritization and organizational skills.
Ability to maintain confidentiality.
Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently.
Ability to collaborate with internal and external stakeholders.
Ability to uphold all federal and state statutes and regulations regarding eligibility and distribution of student financial aid.
Professional judgment and critical‑thinking skills for interpreting and applying federal and/or state regulations and guidelines governing the awarding of financial aid to students.
Demonstrated ability to work with a wide range of people.
Knowledge of and ability to comply with Family Education Rights and Privacy Act (FERPA) laws.
Ability to prioritize tasks, detail oriented, and possess a teamwork spirit.
Shift / Salary / Benefits Shift: Days; M–F (Work outside of the standard business hours may be required)
Pay Band: B10
Salary: $52,500–$54,600 annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum–midpoint) of the position.
Recruitment Period: Until Filled
Benefits: Health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), earned vacation time, sick leave, and 13 paid holidays.
Full‑time employees who have been employed with us successfully for more than 6 months may be considered for the Tuition Assistance Program.
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting.
In the applicable for a specific position based on the duties, the candidate will also need to have a credit check completed for Positions of Trust and/or approved departmental Purchase Card usage.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Credit Check This position will require the acquisition of a P‑Card and/or handling of cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.
Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
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Location: Summerville Campus
Full Time
Job Summary The Assistant Director for Counseling Services is responsible for supervising front desk operations within the Office of Student Financial Aid. This position provides guidance to students and family members or supporters of students regarding financial aid options, eligibility, and application processes, including scholarships, loans, alternative financing, and debt management. The role involves awarding financial aid, managing student eligibility, and ensuring compliance with requirements such as Return of Title IV (R2T4), Verification, and audits. Additionally, the Assistant Director will support cross‑functional counseling services, delivering high‑quality assistance to both internal and external stakeholders.
Responsibilities COUNSELING : Counseling students and families regarding financial aid eligibility and advising on aid programs, distribution of aid, and renewal requirements. Counsel students on how enrollment affects aid amount awarded and how withdrawing or not meeting Satisfactory Academic Progress (SAP) affects future aid eligibility. Advise students and families regarding non‑aid options (i.e., payment plan, etc.) to pay institutional charges by the payment deadline.
SUPERVISION : The Assistant Director will supervise the three Financial Aid Assistants, ensuring they deliver excellent customer service via telephone, e‑mail, and walk‑in interactions. This includes providing guidance on best practices for handling inquiries, resolving issues efficiently, and maintaining a high level of professionalism. As the supervisor, the assistant director will be responsible for managing staffing and leave requests for the front desk area and the annual performance evaluations for those positions.
TRAINING AND STAFF DEVELOPMENT : The Assistant Director will regularly monitor customer service performance, offer training and support to the counseling team, and implement efficiencies related to the timely and accurate responses to students and parents. By monitoring customer service performance, offering targeted training to the counseling team, and implementing improvements in workflows, the Assistant Director can enhance the overall efficiency of the financial aid office, reducing response times and increasing the accuracy of information provided.
FINANCIAL AID PROCESSING : Responsible for the processing of federal, state, and institutional aid following documented policy and procedures for these financial aid programs. Responsible for technical and various system functions for the processing of student aid.
COMPLIANCE : The Assistant Director ensures financial aid compliance when awarding students financial aid and is transparent when counseling students regarding eligibility. This position is responsible for managing key compliance requirements such as Return of Title IV (R2T4) funds, Verification, Satisfactory Academic Progress (SAP), and other requirements. The Assistant Director is responsible for maintaining accurate records, reviewing financial aid counseling processes for compliance with regulatory standards, and working closely with the financial aid leadership team to address any issues.
Perform other duties as assigned.
Required Qualifications
Bachelor's degree from an accredited college or university and three years of financial aid or relevant work experience.
Preferred Qualifications
Working experience with a student information systems such as Banner and Department of Education software, NSLDS, COD, Ed Connect.
Knowledge, Skills, & Abilities
Willingness to learn Ellucian Banner SIS, CampusLogic, Technolutions Slate CRM, and other databases/interfaces.
Detail‑oriented with strong prioritization and organizational skills.
Ability to maintain confidentiality.
Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently.
Ability to collaborate with internal and external stakeholders.
Ability to uphold all federal and state statutes and regulations regarding eligibility and distribution of student financial aid.
Professional judgment and critical‑thinking skills for interpreting and applying federal and/or state regulations and guidelines governing the awarding of financial aid to students.
Demonstrated ability to work with a wide range of people.
Knowledge of and ability to comply with Family Education Rights and Privacy Act (FERPA) laws.
Ability to prioritize tasks, detail oriented, and possess a teamwork spirit.
Shift / Salary / Benefits Shift: Days; M–F (Work outside of the standard business hours may be required)
Pay Band: B10
Salary: $52,500–$54,600 annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum–midpoint) of the position.
Recruitment Period: Until Filled
Benefits: Health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), earned vacation time, sick leave, and 13 paid holidays.
Full‑time employees who have been employed with us successfully for more than 6 months may be considered for the Tuition Assistance Program.
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting.
In the applicable for a specific position based on the duties, the candidate will also need to have a credit check completed for Positions of Trust and/or approved departmental Purchase Card usage.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Credit Check This position will require the acquisition of a P‑Card and/or handling of cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.
Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
#J-18808-Ljbffr