Special Loans and Products Specialist
Valon Mortgage, Phoenix, AZ, United States
Special Loans & Products at Valon
Valon’s Special Loans & Products Team is responsible for managing core business processes for SCRA‑protected loans, recasts, successor in interest, and partial release requests.
The team approaches servicing challenges with an innovative mindset and provides first‑class support to homeowners from behind the scenes. About the Role
As a Special Loans & Products Specialist, you will support the execution of a wide range of mortgage servicing requests related to non‑standard and specialty loan scenarios.
You will process and review transactions such as SCRA benefits, loan recasts, successor‑in‑interest (SII) requests, transfer to LLC & estates, and mortgage amendments (partial release).
You will work under guidance to ensure accurate, efficient, and compliant completion of tasks while contributing to a positive homeowner experience. Responsibilities
Process Servicemembers Civil Relief Act (SCRA) requests by reviewing documentation, validating eligibility, and applying applicable loan adjustments. Assist in handling loan recast requests, including reviewing borrower eligibility and supporting payment recalculations. Review successor in interest (SII) documentation and support the setup and maintenance of SII records in accordance with CFPB guidelines. Assist with ARM rate change processes by ensuring timely updates, recalculations, and borrower notifications. Review and update loan records for ownership changes, including transfers into trusts or entities. Evaluate and process partial release requests in accordance with established guidelines and documentation requirements. Perform post‑boarding reviews and corrections for specialty loans to ensure data accuracy in servicing systems. Partner with internal teams such as customer service, legal, and loan origination to support the timely resolution of special servicing requests. Maintain accurate, complete, and audit‑ready documentation for all transactions. Follow established processes and escalate complex or exception scenarios to senior team members. Identify and suggest process improvements to enhance team efficiency and accuracy. Communicate with homeowners via inbound and outbound calls and emails regarding loan status and documentation needs. Stay informed on servicing guidelines and regulatory requirements related to special loan products. Other duties as assigned. Ideal Background
1–2 years of mortgage servicing experience or related financial services experience. Basic knowledge of mortgage servicing processes, loan documentation, and terminology. Exposure to special products such as SCRA, ARM loans, partial releases, SII, or recasts is a plus. Strong attention to detail and organizational skills. Ability to follow processes and manage multiple tasks effectively. Developing analytical and problem‑solving skills. Strong written and verbal communication skills. Minimum Qualifications
Familiarity with mortgage servicing guidelines (Fannie Mae, Freddie Mac, FHA, VA) preferred. Ability to accurately review documentation and ensure compliance with established processes. Strong organizational skills and ability to manage workload in a fast‑paced environment. Effective communication skills to collaborate with internal teams and interact with borrowers. Willingness to learn and grow within specialty servicing operations. Ability to escalate complex issues appropriately and seek guidance when needed. Minimum education requirement: High school diploma or GED equivalent required. Benefits
Compensation:
Competitive salary and 401(k) plan Health & well‑being:
Comprehensive medical, dental, and vision benefits Food & meals: In‑office snacks and drinks, and Bagel Fridays Commuter benefits: Pre‑tax deductions for public transportation, rideshare services, and parking expenses Grow together: Company‑wide orientation, and learning & development opportunities, including regular 360‑degree feedback cycles Generous time off: 17 days paid time off, sick days, and 11 company holidays Baby bonding time: 12 weeks paid leave for both birthing and non‑birthing parents Valon is an equal‑opportunity employer that is committed to diversity and inclusion in the workplace.
The company prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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Valon’s Special Loans & Products Team is responsible for managing core business processes for SCRA‑protected loans, recasts, successor in interest, and partial release requests.
The team approaches servicing challenges with an innovative mindset and provides first‑class support to homeowners from behind the scenes. About the Role
As a Special Loans & Products Specialist, you will support the execution of a wide range of mortgage servicing requests related to non‑standard and specialty loan scenarios.
You will process and review transactions such as SCRA benefits, loan recasts, successor‑in‑interest (SII) requests, transfer to LLC & estates, and mortgage amendments (partial release).
You will work under guidance to ensure accurate, efficient, and compliant completion of tasks while contributing to a positive homeowner experience. Responsibilities
Process Servicemembers Civil Relief Act (SCRA) requests by reviewing documentation, validating eligibility, and applying applicable loan adjustments. Assist in handling loan recast requests, including reviewing borrower eligibility and supporting payment recalculations. Review successor in interest (SII) documentation and support the setup and maintenance of SII records in accordance with CFPB guidelines. Assist with ARM rate change processes by ensuring timely updates, recalculations, and borrower notifications. Review and update loan records for ownership changes, including transfers into trusts or entities. Evaluate and process partial release requests in accordance with established guidelines and documentation requirements. Perform post‑boarding reviews and corrections for specialty loans to ensure data accuracy in servicing systems. Partner with internal teams such as customer service, legal, and loan origination to support the timely resolution of special servicing requests. Maintain accurate, complete, and audit‑ready documentation for all transactions. Follow established processes and escalate complex or exception scenarios to senior team members. Identify and suggest process improvements to enhance team efficiency and accuracy. Communicate with homeowners via inbound and outbound calls and emails regarding loan status and documentation needs. Stay informed on servicing guidelines and regulatory requirements related to special loan products. Other duties as assigned. Ideal Background
1–2 years of mortgage servicing experience or related financial services experience. Basic knowledge of mortgage servicing processes, loan documentation, and terminology. Exposure to special products such as SCRA, ARM loans, partial releases, SII, or recasts is a plus. Strong attention to detail and organizational skills. Ability to follow processes and manage multiple tasks effectively. Developing analytical and problem‑solving skills. Strong written and verbal communication skills. Minimum Qualifications
Familiarity with mortgage servicing guidelines (Fannie Mae, Freddie Mac, FHA, VA) preferred. Ability to accurately review documentation and ensure compliance with established processes. Strong organizational skills and ability to manage workload in a fast‑paced environment. Effective communication skills to collaborate with internal teams and interact with borrowers. Willingness to learn and grow within specialty servicing operations. Ability to escalate complex issues appropriately and seek guidance when needed. Minimum education requirement: High school diploma or GED equivalent required. Benefits
Compensation:
Competitive salary and 401(k) plan Health & well‑being:
Comprehensive medical, dental, and vision benefits Food & meals: In‑office snacks and drinks, and Bagel Fridays Commuter benefits: Pre‑tax deductions for public transportation, rideshare services, and parking expenses Grow together: Company‑wide orientation, and learning & development opportunities, including regular 360‑degree feedback cycles Generous time off: 17 days paid time off, sick days, and 11 company holidays Baby bonding time: 12 weeks paid leave for both birthing and non‑birthing parents Valon is an equal‑opportunity employer that is committed to diversity and inclusion in the workplace.
The company prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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