Bilingual Customer Service Representative (Fort Mill)
LHH, Fort Mill, SC, United States
LHH is seeking a bilingual (English/Spanish) Customer Service Representative I for an onsite, contract-to-hire opportunity in the Fort Mill, SC area. This role handles inbound customer communications for a well-established organization with strong tenure and a loyal customer base.
This is a high-visibility, front-line role ideal for someone who is proactive, customer-focused, and eager to learn. The right candidate will take ownership of communications, build relationships with recurring customers, and thrive in a fast-paced, service-oriented environment.
Key Responsibilities Handle inbound phone calls and emails (approximately 70% phone / 30% email) Support both English and Spanish phone lines (two separate lines) Manage communications with direct consumers and long-standing business partners. Serve as the primary point of contact for Monthly subscription programs Upgrades, cancellations, and general account inquiries Maintain timely follow-up: Return voicemails within 24 hours Occasionally cover the main reception line during lunch breaks Document interactions and updates accurately in CRM / SAP systems Utilize Excel regularly for tracking, updates, and reporting Assist with setup of a mobile store Support cashier and customer-facing operations Participate in quarterly out-of-state events (Thursday–Sunday): Eligible for time-and-a-half pay during event hours
Required Qualifications Must be fluent in both English and Spanish (verbal and written) Prior customer service or call center experience (consumer or B2B preferred) Strong communication and relationship-building skills Comfortable managing multiple communication channels (phones + email) Proficient with CRM systems (SAP preferred) Strong Excel skills (daily use) Reliable, organized, and responsive Willingness to work onsite 100% and occasional overtime
Preferred Attributes “Go-getter” mentality; eager to learn and take initiative Comfortable building long-term relationships with repeat customers Adaptable and dependable in a growing service environment Experience with subscription-based services a plus
This is a high-visibility, front-line role ideal for someone who is proactive, customer-focused, and eager to learn. The right candidate will take ownership of communications, build relationships with recurring customers, and thrive in a fast-paced, service-oriented environment.
Key Responsibilities Handle inbound phone calls and emails (approximately 70% phone / 30% email) Support both English and Spanish phone lines (two separate lines) Manage communications with direct consumers and long-standing business partners. Serve as the primary point of contact for Monthly subscription programs Upgrades, cancellations, and general account inquiries Maintain timely follow-up: Return voicemails within 24 hours Occasionally cover the main reception line during lunch breaks Document interactions and updates accurately in CRM / SAP systems Utilize Excel regularly for tracking, updates, and reporting Assist with setup of a mobile store Support cashier and customer-facing operations Participate in quarterly out-of-state events (Thursday–Sunday): Eligible for time-and-a-half pay during event hours
Required Qualifications Must be fluent in both English and Spanish (verbal and written) Prior customer service or call center experience (consumer or B2B preferred) Strong communication and relationship-building skills Comfortable managing multiple communication channels (phones + email) Proficient with CRM systems (SAP preferred) Strong Excel skills (daily use) Reliable, organized, and responsive Willingness to work onsite 100% and occasional overtime
Preferred Attributes “Go-getter” mentality; eager to learn and take initiative Comfortable building long-term relationships with repeat customers Adaptable and dependable in a growing service environment Experience with subscription-based services a plus