Customer Service Representative

Key Responsibilities Answer and route incoming calls; greet and assist walk-in customers Register individuals for hearings and maintain accurate records Respond to inquiries regarding case and hearing status Perform data entry and maintain case management records Conduct research across multiple databases Escalate complex issues to supervisors, paralegals, or administrative law judges Handle administrative tasks including mail processing, faxing, and document preparation

Required Skills Minimum

2+ years of customer service experience High School Diploma or GED Strong typing accuracy and computer proficiency Experience with

Microsoft Office Suite Ability to handle sensitive and confidential information Excellent verbal and written communication skills Ability to manage high-volume, detail-oriented work Strong interpersonal and problem-solving skills