Customer Service Representative
Axius Technologies Inc., Phoenix, AZ, United States
Answer and route incoming calls; greet and assist walk-in customers
Register individuals for hearings and maintain accurate records
Respond to inquiries regarding case and hearing status
Perform data entry and maintain case management records
Conduct research across multiple databases
Escalate complex issues to supervisors, paralegals, or administrative law judges
Handle administrative tasks including mail processing, faxing, and document preparation
Required Skills
Minimum
2+ years of customer service experience
High School Diploma or GED
Strong typing accuracy and computer proficiency
Experience with
Microsoft Office Suite
Ability to handle sensitive and confidential information
Excellent verbal and written communication skills
Ability to manage high-volume, detail-oriented work
Strong interpersonal and problem-solving skills
#J-18808-Ljbffr
Register individuals for hearings and maintain accurate records
Respond to inquiries regarding case and hearing status
Perform data entry and maintain case management records
Conduct research across multiple databases
Escalate complex issues to supervisors, paralegals, or administrative law judges
Handle administrative tasks including mail processing, faxing, and document preparation
Required Skills
Minimum
2+ years of customer service experience
High School Diploma or GED
Strong typing accuracy and computer proficiency
Experience with
Microsoft Office Suite
Ability to handle sensitive and confidential information
Excellent verbal and written communication skills
Ability to manage high-volume, detail-oriented work
Strong interpersonal and problem-solving skills
#J-18808-Ljbffr