Customer Service Representative
Aston Carter, Lodi, CA, United States
Job Title
Backlog (Accurate Dates) Our Margins by Product Group Customer Inquiries, Complaints & Relationships The Relationships with all Departments Enforcement of Policies and Procedures Monitoring of Workload of the Teams The Pricing Modules Job Expectations: Develop working rapport with our national customer base Work strategically with customers, peers, and management Review customer requests and provide quotes to match requirements Follow up via email and phone to see if quotes have been won or lost Receive and enter customer orders Coordinate shipping to meet customer expectations Work effectively with Production Control, Manufacturing, Purchasing, Engineering, and accounting departments during all phases of quote and order processes. Review and resolve customer issues that may arise Commitment to daily learning and 100% effort Qualifications: Strong computer skills: with emphasis using Excel and Microsoft Office. Previous experience with ERP systems useful but not required Strong organizational skills and attention to detail Ability to multitask in a fast-paced environment Exceptional oral and written communication skills Excellent phone call etiquette Aptitude to develop knowledge of all products and services offered The ability to read and interpret basic blueprints is desired but not required. Possess some mechanical aptitude Basic math knowledge with some geometrical functions College, Community College degree or online classes (certificate) a plus but not required. Enthusiasm, self-confidence and a good attitude Skills: Data entry, Order entry, Customer service, Order processing, Inventory, Sap, Microsoft office, Clerical, Purchase order, Order fulfillment, Customer service oriented, Rf scanner, Mail sorting, Erp system, Call center, Microsoft excel, Microsoft, Sales support, Erp, Email, Customer support, Logistics, Outlook, Computer skills, Customer service support, Order management, Inbound call, Administration, 10 key, Sales, Administrative support, Detail, Service, Typing, Excel data entry, Administrative assistance, Process orders, Order tracking, Order process, Shipping and receiving, Support, Filing, Purchasing, Inventory management, Transportation Top Skills Details: Data entry Additional Skills & Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job. Requirements / Education / Experience
High school diploma /equivalent or comparable in related experience
Detailed oriented
Good with basic math
Skilled in Microsoft Office suite
Good organizational and problem-solving skills
Attention to detail
Ability to multi-task
Dispatch experience preferred, but not required Experience Level: Entry Level Job Type & Location: This is a Contract to Hire position based out of Lodi, CA. Pay and Benefits: The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully onsite position in Lodi,CA. Application Deadline: This position is anticipated to close on Apr 16, 2026.
Backlog (Accurate Dates) Our Margins by Product Group Customer Inquiries, Complaints & Relationships The Relationships with all Departments Enforcement of Policies and Procedures Monitoring of Workload of the Teams The Pricing Modules Job Expectations: Develop working rapport with our national customer base Work strategically with customers, peers, and management Review customer requests and provide quotes to match requirements Follow up via email and phone to see if quotes have been won or lost Receive and enter customer orders Coordinate shipping to meet customer expectations Work effectively with Production Control, Manufacturing, Purchasing, Engineering, and accounting departments during all phases of quote and order processes. Review and resolve customer issues that may arise Commitment to daily learning and 100% effort Qualifications: Strong computer skills: with emphasis using Excel and Microsoft Office. Previous experience with ERP systems useful but not required Strong organizational skills and attention to detail Ability to multitask in a fast-paced environment Exceptional oral and written communication skills Excellent phone call etiquette Aptitude to develop knowledge of all products and services offered The ability to read and interpret basic blueprints is desired but not required. Possess some mechanical aptitude Basic math knowledge with some geometrical functions College, Community College degree or online classes (certificate) a plus but not required. Enthusiasm, self-confidence and a good attitude Skills: Data entry, Order entry, Customer service, Order processing, Inventory, Sap, Microsoft office, Clerical, Purchase order, Order fulfillment, Customer service oriented, Rf scanner, Mail sorting, Erp system, Call center, Microsoft excel, Microsoft, Sales support, Erp, Email, Customer support, Logistics, Outlook, Computer skills, Customer service support, Order management, Inbound call, Administration, 10 key, Sales, Administrative support, Detail, Service, Typing, Excel data entry, Administrative assistance, Process orders, Order tracking, Order process, Shipping and receiving, Support, Filing, Purchasing, Inventory management, Transportation Top Skills Details: Data entry Additional Skills & Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job. Requirements / Education / Experience
High school diploma /equivalent or comparable in related experience
Detailed oriented
Good with basic math
Skilled in Microsoft Office suite
Good organizational and problem-solving skills
Attention to detail
Ability to multi-task
Dispatch experience preferred, but not required Experience Level: Entry Level Job Type & Location: This is a Contract to Hire position based out of Lodi, CA. Pay and Benefits: The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully onsite position in Lodi,CA. Application Deadline: This position is anticipated to close on Apr 16, 2026.