Relationship Banker I
First Internet Bank, Fishers, IN, United States
Relationship Banker I
First Internet Bank of Indiana Fishers - Fishers, IN 46038 Overview
Salary Range $20.00 Hourly Position Details
About the Position: As a Relationship Banker, you are the first point of contact for customers. You perform a number of client-facing functions, including providing excellent customer service to First Internet Bank customers; responding to customer inquiries via phone, email and chat; and supporting deposit/payment processing, New Accounts, Wire Transfers, ACH and other general banking services. The schedule for this position is Monday through Friday 12pm-9pm, with one required Saturday shift per month from 9am-3pm. This position has a starting rate of $20/hr. and is eligible for a shift differential equivalent to a 10% increase of hourly wage for hours scheduled and worked after 5pm on weekdays, and time scheduled and worked on Saturdays. Throughout the first year of employment, the hourly pay may increase by as much as 7.5% subject to successful onboarding and performance. What You Will Do: Respond to customer inquiries about Deposit Accounts, Loan Accounts, Wire Transfers, ACH, Bill Payment, and questions on other bank services and procedures. Explain features and benefits, provide options, determine the next best product or service for all customers. The Bank emphasizes a needs-based sales environment Interact with the other staff in customer service along with employees of the bank's other departments in order to meet the needs of the customer Open or verify new deposit accounts Process incoming deposits and payments Enter and verify wire transfers Some essential functions of the position cannot be performed remotely and require on-site work in order to maintain customer relationships and administrative tasks while also providing cross department support Perform other duties as assigned What We're Looking For: Minimum 1 year of relevant customer service experience in retail banking is preferred Exceptional customer service skills and commitment to excellence Strong self-initiated problem solving skills Strong written and oral communication skills Strong PC and Internet skills Attention to detail Flexibility of schedule is a plus Working Conditions/Demands: Professional office setting. Primarily sedentary position requiring long periods of time working at a computer. Must be able to move throughout the office and buildings to obtain or relay information. Must be able to perform the essential functions of the position with or without reasonable accommodation. Who Are We? We're not just another bank and we're not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since. We seek the game changers, the innovatorsthose who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It's your career, you deserve to imagine more. Keep reading, we think you will like what you see. More About First Internet Bank
Why Join Us? At First Internet Bank, our workplace is built around people. Guided by four core competenciesCollaborate to Win, Adapt with Agility, Decide for Impact, and Put People Firstwe've created an environment where individuals feel empowered, supported, and inspired to do their best work. This commitment to collaboration and growth has earned meaningful recognition, including being named a Top Workplace multiple times and one of the Best Banks to Work For. We're proud of these honors because they reflect what matters most to us: our team. This culture comes to life at our 175,000?square?foot headquarters in downtown Fishers, designed with our people in mind. Inside, you'll find thoughtfully designed workspaces, an onsite fitness center and The Backyard, our 18,000?square?foot open?air deck with fire pits, covered pergolas, a waterfall, and plenty of greenery for stepping away and recharging. Add free snacks, soft drinks, beer on tap, unlimited volunteer time off, continuous education opportunities for development and regular team events, and you'll find plenty of ways we support connection and a great workday. Our benefits package includes the following and so much more: Medical, Dental, and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment Professional Development Reimbursement At Least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start Date Eleven Paid Holidays Paid Volunteer Time Annual First Internet Bank-branded merchandise allowance Equal Opportunity Employer - Women, Minorities, Veterans and Individuals with Disabilities
First Internet Bank of Indiana Fishers - Fishers, IN 46038 Overview
Salary Range $20.00 Hourly Position Details
About the Position: As a Relationship Banker, you are the first point of contact for customers. You perform a number of client-facing functions, including providing excellent customer service to First Internet Bank customers; responding to customer inquiries via phone, email and chat; and supporting deposit/payment processing, New Accounts, Wire Transfers, ACH and other general banking services. The schedule for this position is Monday through Friday 12pm-9pm, with one required Saturday shift per month from 9am-3pm. This position has a starting rate of $20/hr. and is eligible for a shift differential equivalent to a 10% increase of hourly wage for hours scheduled and worked after 5pm on weekdays, and time scheduled and worked on Saturdays. Throughout the first year of employment, the hourly pay may increase by as much as 7.5% subject to successful onboarding and performance. What You Will Do: Respond to customer inquiries about Deposit Accounts, Loan Accounts, Wire Transfers, ACH, Bill Payment, and questions on other bank services and procedures. Explain features and benefits, provide options, determine the next best product or service for all customers. The Bank emphasizes a needs-based sales environment Interact with the other staff in customer service along with employees of the bank's other departments in order to meet the needs of the customer Open or verify new deposit accounts Process incoming deposits and payments Enter and verify wire transfers Some essential functions of the position cannot be performed remotely and require on-site work in order to maintain customer relationships and administrative tasks while also providing cross department support Perform other duties as assigned What We're Looking For: Minimum 1 year of relevant customer service experience in retail banking is preferred Exceptional customer service skills and commitment to excellence Strong self-initiated problem solving skills Strong written and oral communication skills Strong PC and Internet skills Attention to detail Flexibility of schedule is a plus Working Conditions/Demands: Professional office setting. Primarily sedentary position requiring long periods of time working at a computer. Must be able to move throughout the office and buildings to obtain or relay information. Must be able to perform the essential functions of the position with or without reasonable accommodation. Who Are We? We're not just another bank and we're not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since. We seek the game changers, the innovatorsthose who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It's your career, you deserve to imagine more. Keep reading, we think you will like what you see. More About First Internet Bank
Why Join Us? At First Internet Bank, our workplace is built around people. Guided by four core competenciesCollaborate to Win, Adapt with Agility, Decide for Impact, and Put People Firstwe've created an environment where individuals feel empowered, supported, and inspired to do their best work. This commitment to collaboration and growth has earned meaningful recognition, including being named a Top Workplace multiple times and one of the Best Banks to Work For. We're proud of these honors because they reflect what matters most to us: our team. This culture comes to life at our 175,000?square?foot headquarters in downtown Fishers, designed with our people in mind. Inside, you'll find thoughtfully designed workspaces, an onsite fitness center and The Backyard, our 18,000?square?foot open?air deck with fire pits, covered pergolas, a waterfall, and plenty of greenery for stepping away and recharging. Add free snacks, soft drinks, beer on tap, unlimited volunteer time off, continuous education opportunities for development and regular team events, and you'll find plenty of ways we support connection and a great workday. Our benefits package includes the following and so much more: Medical, Dental, and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment Professional Development Reimbursement At Least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start Date Eleven Paid Holidays Paid Volunteer Time Annual First Internet Bank-branded merchandise allowance Equal Opportunity Employer - Women, Minorities, Veterans and Individuals with Disabilities