Patient Relations Specialist 1
Air Methods, Milpitas, CA, United States
Patient Relations Specialist
The Patient Relations Specialist is responsible for patient collections when the financial responsibility falls on the patient, making financial arrangements and informing patients of all coverage options, such as Government programs or Financial CARE. Ensures reimbursement to Air Methods from patients or other responsible parties and assists patients in understanding their healthcare insurance coverage and any patient liability. Make final determinations on collectability and balances. Essential Functions and Responsibilities include the following: Manage incoming/outgoing calls from/to patients/guarantors, insurance companies, and attorneys; Complete conference calls and/or transfer calls to the appropriate department, if necessary Review and resolve accounts where the patient is uninsured; Provide information to patients or other responsible parties about coverage details and payment options; Take payment, if necessary Thoroughly review, document, and resolve patients' or other responsible parties' communications Accurately perform skip tracing to ensure best contact Other duties as assigned Additional Job Requirements Regular scheduled attendance Indicate the percentage of time spent traveling - 0% Subject to applicable laws and Air Method's policies, regular attendance is an essential function of the position. All employees must follow Air Methods' employment practices and policies. This position has no supervisory responsibilities. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience High school diploma or general education degree (GED); and one to two years' related experience and/or training; or equivalent combination of education and experience 1-2 years' experience in healthcare billing/collections field; preferred Knowledge of all Government, Commercial and Private payers; preferred 1 years' experience in financial debt counseling; preferred Previous Dialer experience; preferred Skills Excellent written and verbal communication skills Excellent organizational skills, detail oriented, ability to prioritize, multi-task and meet deadlines Excellent customer service and phone skills Strong ability to balance compassionate and empathetic customer service with the goal of account resolution Excellent problem-solving Bilingual in English and Spanish; preferred Computer Skills Intermediate with Microsoft Office, including Word, Excel and Outlook Certificates, Licenses, Registrations American Association of Healthcare Administration Management (AAHAM) certified within 6 months of hire Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Minimum pay USD $27,500.00/Yr. Maximum Pay USD $39,850.00/Yr. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The Patient Relations Specialist is responsible for patient collections when the financial responsibility falls on the patient, making financial arrangements and informing patients of all coverage options, such as Government programs or Financial CARE. Ensures reimbursement to Air Methods from patients or other responsible parties and assists patients in understanding their healthcare insurance coverage and any patient liability. Make final determinations on collectability and balances. Essential Functions and Responsibilities include the following: Manage incoming/outgoing calls from/to patients/guarantors, insurance companies, and attorneys; Complete conference calls and/or transfer calls to the appropriate department, if necessary Review and resolve accounts where the patient is uninsured; Provide information to patients or other responsible parties about coverage details and payment options; Take payment, if necessary Thoroughly review, document, and resolve patients' or other responsible parties' communications Accurately perform skip tracing to ensure best contact Other duties as assigned Additional Job Requirements Regular scheduled attendance Indicate the percentage of time spent traveling - 0% Subject to applicable laws and Air Method's policies, regular attendance is an essential function of the position. All employees must follow Air Methods' employment practices and policies. This position has no supervisory responsibilities. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience High school diploma or general education degree (GED); and one to two years' related experience and/or training; or equivalent combination of education and experience 1-2 years' experience in healthcare billing/collections field; preferred Knowledge of all Government, Commercial and Private payers; preferred 1 years' experience in financial debt counseling; preferred Previous Dialer experience; preferred Skills Excellent written and verbal communication skills Excellent organizational skills, detail oriented, ability to prioritize, multi-task and meet deadlines Excellent customer service and phone skills Strong ability to balance compassionate and empathetic customer service with the goal of account resolution Excellent problem-solving Bilingual in English and Spanish; preferred Computer Skills Intermediate with Microsoft Office, including Word, Excel and Outlook Certificates, Licenses, Registrations American Association of Healthcare Administration Management (AAHAM) certified within 6 months of hire Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Minimum pay USD $27,500.00/Yr. Maximum Pay USD $39,850.00/Yr. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities