Customer Service Representative
TEKsystems, Tempe, AZ, United States
Duration: Full Time
Job Title: Customer Service Representative (Call Center) Description We are seeking a reliable and detail-oriented *Customer Service Representative* to support a fast-paced call center environment. This role is primarily focused on handling inbound calls with occasional follow-up outbound calls. Representatives will respond to customer inquiries related to prior authorizations, general account questions, and confidential information while delivering exceptional customer service.
This role requires accuracy, professionalism, and the ability to navigate multiple systems efficiently. Performance is measured on *quality and accuracy*, with call volume typically ranging from *50-100 calls per day*, depending on call complexity.
Key Responsibilities
* Handle high-volume inbound calls and complete required follow-up calls
* Answer questions related to prior authorizations and general customer inquiries
* Accurately enter and update customer information in multiple systems
* Maintain confidentiality and comply with data protection standards
* Provide high-quality customer service with strong attention to detail
* Utilize multiple programs and tools to track interactions and document outcomes
Required Skills
* Call center experience
* Strong customer service skills
* Microsoft Office proficiency
* Accurate and efficient data entry
Top Skills
* Call Center Experience
* Customer Service
* Microsoft Office
* Data Entry
Additional Skills & Qualifications
* Minimum *1 year of call center experience*
* *Minimum 1 year tenure in previous roles*
* *At least 1 year of recent high-volume call center experience* within the past 2-3 years
* *Typing speed of at least 30 WPM*
* *Strong computer knowledge and technical skills*
* *Ability to handle call center scenarios (role emphasis: ~75%)*
*Please note:* Candidates with frequent job changes ("jumpy resumes") will not be considered.
Pre-Employment Assessments (IKM)
* Typing Test - One Space Version (1 minute)
* Call Center - Telephone Skills
* Computer Knowledge & Skills
Experience Level
* *Entry Level*
*Job Type & Location*
This is a Contract to Hire position based out of Tempe, AZ.
*Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Tempe,AZ.
*Application Deadline*This position is anticipated to close on Apr 27, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This role requires accuracy, professionalism, and the ability to navigate multiple systems efficiently. Performance is measured on *quality and accuracy*, with call volume typically ranging from *50-100 calls per day*, depending on call complexity.
Key Responsibilities
* Handle high-volume inbound calls and complete required follow-up calls
* Answer questions related to prior authorizations and general customer inquiries
* Accurately enter and update customer information in multiple systems
* Maintain confidentiality and comply with data protection standards
* Provide high-quality customer service with strong attention to detail
* Utilize multiple programs and tools to track interactions and document outcomes
Required Skills
* Call center experience
* Strong customer service skills
* Microsoft Office proficiency
* Accurate and efficient data entry
Top Skills
* Call Center Experience
* Customer Service
* Microsoft Office
* Data Entry
Additional Skills & Qualifications
* Minimum *1 year of call center experience*
* *Minimum 1 year tenure in previous roles*
* *At least 1 year of recent high-volume call center experience* within the past 2-3 years
* *Typing speed of at least 30 WPM*
* *Strong computer knowledge and technical skills*
* *Ability to handle call center scenarios (role emphasis: ~75%)*
*Please note:* Candidates with frequent job changes ("jumpy resumes") will not be considered.
Pre-Employment Assessments (IKM)
* Typing Test - One Space Version (1 minute)
* Call Center - Telephone Skills
* Computer Knowledge & Skills
Experience Level
* *Entry Level*
*Job Type & Location*
This is a Contract to Hire position based out of Tempe, AZ.
*Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Tempe,AZ.
*Application Deadline*This position is anticipated to close on Apr 27, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.