Apis Services, Inc. is hiring: SERVICE WRITER in Reading
Apis Services, Inc., Reading, PA, United States
Service Writer
A service writer greets customers, schedules appointments, creates work orders, and prepares estimates and invoices. They communicate with customers by answering the phone, calling with updates, taking payments, and road-testing vehicles with customers when needed, while also completing daily tie-outs. The role includes parts administration such as looking up and ordering parts, processing parts returns, and managing monthly parts invoices and statements, including fleet-related tasks in systems such as Auto Integrate, Element/Enterprise, SCFF, and Fleetio. Service writers coordinate with technicians by assisting with diagnostics and distributing work to techs, and they may perform light mechanical work during busy or short-staffed times. They may also respond to road calls or towing needs (including towing with a trailer), keep the parking lot organized, and maintain a Pennsylvania inspection and emissions license. Direct duties include: Greet Customers and Schedule Appts. Create work orders. Make estimates & Invoices Call customers Answer the phone and Take payments Road test with customers if needed Daily tie outs Parts Invoices and Statements monthly Auto Integrate/ Element/Enterprise SCFF Fleet related task/ Fleetio Look up and order parts Parts returns Working with techs diagnosing On occasion light mechanical work if needed busy time/short handed Road calls or tow with trailer if needed Keep parking lot organized Distribute work to techs Maintain Pa. Inspection and Emissions License Job qualifications include: Education and Experience:
High School Diploma OR equivalent. Continuous learning through certifications, training, or self-directed projects is valued. Knowledge of Garage Operations and Procedures. Job competencies include: Effective Communication:
Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions. Ethical Practice:
Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized. Leadership and Accountability:
Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards. Collaboration:
Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents. Cultural Humility:
Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment. Problem Solving and Conflict Resolution:
Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere. Adherence to Policies and Procedures:
Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment Physical demands and working conditions include: Maintain and abides by OSHA requirements and guidelines. Observes all Fire and Safety Policies and Procedures. Observes all Fiscal/Office/ HR Personnel Policies and Procedures. Observes all HIPAA Policies and Procedures and maintains confidentiality. Attends all required and scheduled trainings and meetings. Always maintain a professional demeanor and exercise good judgement in all areas of employment duties. Vehicle requirements include a current driver's license, driver registration and a functional vehicle. Equipment operations include telephone, cellular - multi-line, calculator, copier, fax, computer. Computer software applications include knowledge of Office software programs. The individual must be able to meet physical requirements of the job: Sitting at a meeting table or desk
Lifting
50lbs or more. Reaching
Lifting
Bending
Standing
Stooping
Twisting - Climbing steps - Driving a vehicle. Environment(s) is modern, well-lit office facilities in multiple locations. Multiple levels of stairs with access by elevator. Accident, health hazard and security knowledge includes Bloodborne Pathogens, Right To Know, HIPAA, Security Acts, Fire & Safety.
A service writer greets customers, schedules appointments, creates work orders, and prepares estimates and invoices. They communicate with customers by answering the phone, calling with updates, taking payments, and road-testing vehicles with customers when needed, while also completing daily tie-outs. The role includes parts administration such as looking up and ordering parts, processing parts returns, and managing monthly parts invoices and statements, including fleet-related tasks in systems such as Auto Integrate, Element/Enterprise, SCFF, and Fleetio. Service writers coordinate with technicians by assisting with diagnostics and distributing work to techs, and they may perform light mechanical work during busy or short-staffed times. They may also respond to road calls or towing needs (including towing with a trailer), keep the parking lot organized, and maintain a Pennsylvania inspection and emissions license. Direct duties include: Greet Customers and Schedule Appts. Create work orders. Make estimates & Invoices Call customers Answer the phone and Take payments Road test with customers if needed Daily tie outs Parts Invoices and Statements monthly Auto Integrate/ Element/Enterprise SCFF Fleet related task/ Fleetio Look up and order parts Parts returns Working with techs diagnosing On occasion light mechanical work if needed busy time/short handed Road calls or tow with trailer if needed Keep parking lot organized Distribute work to techs Maintain Pa. Inspection and Emissions License Job qualifications include: Education and Experience:
High School Diploma OR equivalent. Continuous learning through certifications, training, or self-directed projects is valued. Knowledge of Garage Operations and Procedures. Job competencies include: Effective Communication:
Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions. Ethical Practice:
Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized. Leadership and Accountability:
Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards. Collaboration:
Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents. Cultural Humility:
Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment. Problem Solving and Conflict Resolution:
Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere. Adherence to Policies and Procedures:
Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment Physical demands and working conditions include: Maintain and abides by OSHA requirements and guidelines. Observes all Fire and Safety Policies and Procedures. Observes all Fiscal/Office/ HR Personnel Policies and Procedures. Observes all HIPAA Policies and Procedures and maintains confidentiality. Attends all required and scheduled trainings and meetings. Always maintain a professional demeanor and exercise good judgement in all areas of employment duties. Vehicle requirements include a current driver's license, driver registration and a functional vehicle. Equipment operations include telephone, cellular - multi-line, calculator, copier, fax, computer. Computer software applications include knowledge of Office software programs. The individual must be able to meet physical requirements of the job: Sitting at a meeting table or desk
Lifting
50lbs or more. Reaching
Lifting
Bending
Standing
Stooping
Twisting - Climbing steps - Driving a vehicle. Environment(s) is modern, well-lit office facilities in multiple locations. Multiple levels of stairs with access by elevator. Accident, health hazard and security knowledge includes Bloodborne Pathogens, Right To Know, HIPAA, Security Acts, Fire & Safety.