Call Center Representative
Napleton Automotive Group, West Palm Beach, FL, United States
Overview
The Ed Napleton Automotive Group is looking for a Call Center Representative/Business Development Representative. Located at Napleton’s Call Center in West Palm Beach, the BDC Representative will handle internet inquiries and phone leads (no cold calls) to generate appointments for dealership sales departments.
What We Offer
$1,000 per week minimum guaranteed in your first month
Opportunity to earn $35,000–$70,000 per year – hourly pay plus performance‑based commissions.
Hybrid schedules available for tenured employees
Fun, fast‑paced diverse environment
Various shifts with many flexible scheduling options
Family owned and operated – 90+ years in business!
Medical, Dental, and Vision insurance
401K and additional benefits
Paid vacation and sick time
Paid training
Discounts on products, services, and vehicles
Growth opportunities
Job Responsibilities
Handle incoming and outgoing phone calls and emails.
Prospect follow‑up calls, set appointments for service and sales, and gauge customer satisfaction.
Answer customer internet inquiries by email and phone.
Schedule sales appointments and reschedule no‑show customers.
Contact customers based on current marketing incentives.
Follow up with existing and potential customers to generate leads and close sales.
Explain product performance, application, and benefits to prospects and describe all optional equipment available for purchase.
Follow up in a manner that results in the customer visiting the dealership.
Maintain a prospect and owner follow‑up system that encourages repeat and referral business and contributes to customer satisfaction.
Other duties as assigned by management.
Job Requirements
Excellent computer skills required.
Knowledgeable of a call center environment (no cold calls).
Automotive experience helpful but not required.
Able to communicate persuasively with customers to set appointments.
Willingness to undergo a background check in accordance with local law and regulations.
Bilingual a plus.
Equal Employment Opportunity Statement We are an equal‑opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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What We Offer
$1,000 per week minimum guaranteed in your first month
Opportunity to earn $35,000–$70,000 per year – hourly pay plus performance‑based commissions.
Hybrid schedules available for tenured employees
Fun, fast‑paced diverse environment
Various shifts with many flexible scheduling options
Family owned and operated – 90+ years in business!
Medical, Dental, and Vision insurance
401K and additional benefits
Paid vacation and sick time
Paid training
Discounts on products, services, and vehicles
Growth opportunities
Job Responsibilities
Handle incoming and outgoing phone calls and emails.
Prospect follow‑up calls, set appointments for service and sales, and gauge customer satisfaction.
Answer customer internet inquiries by email and phone.
Schedule sales appointments and reschedule no‑show customers.
Contact customers based on current marketing incentives.
Follow up with existing and potential customers to generate leads and close sales.
Explain product performance, application, and benefits to prospects and describe all optional equipment available for purchase.
Follow up in a manner that results in the customer visiting the dealership.
Maintain a prospect and owner follow‑up system that encourages repeat and referral business and contributes to customer satisfaction.
Other duties as assigned by management.
Job Requirements
Excellent computer skills required.
Knowledgeable of a call center environment (no cold calls).
Automotive experience helpful but not required.
Able to communicate persuasively with customers to set appointments.
Willingness to undergo a background check in accordance with local law and regulations.
Bilingual a plus.
Equal Employment Opportunity Statement We are an equal‑opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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