Customer Service Rep
Impact Employment Solutions, Maumee, OH, United States
Job Description
Customer Service Representative
Maumee, Ohio
$22/hr - Paid Weekly
8 am - 4:30 pm
Summary: The Customer Service Representative (CSR) is responsible for managing customer interactions, processing orders, and ensuring compliance with company policies and contract requirements. This role supports the full lifecycle of customer accounts, including contract review, order management, and cross-functional coordination.
Key Responsibilities: Serve as the primary point of contact for customer inquiries related to orders, quotes, deliveries, changes, shipping, quality concerns, returns, and expedites Review customer purchase orders, contracts, and requirements to ensure compliance with company policies and terms & conditions Prepare, review, and maintain contract documentation in accordance with corporate and divisional procedures Enter and manage data in ERP systems, including sales orders, RFQs, pricing, and order status, ensuring accuracy and completeness Coordinate with internal teams (Sales, Operations, Finance, EDI) to support customer needs and resolve issues Communicate terms, pricing, product changes, and special instructions across departments Assist with customer account setup, including tax documentation and validation of payment terms Support accounts receivable by resolving pricing discrepancies and assisting with collections Handle returns (RGA), credits, debits, and courier claims per company guidelines Collaborate with Operations to manage expedites and track shipments Review and support RFQs and new business opportunities in partnership with Sales Maintain strong customer relationships and support ongoing customer satisfaction Ensure compliance with export regulations and escalate concerns when necessary Identify and support continuous improvement initiatives across processes Maintain all documentation in compliance with retention policies and procedures Perform additional duties and projects as assigned Qualifications:
High School Diploma or equivalent required; Associate's degree preferred Minimum of 2 years of customer service experience (distribution/manufacturing preferred) Excellent verbal and written communication skills Strong problem-solving and analytical abilities Proficient in Microsoft Office and ERP systems Ability to multitask, work independently, and collaborate across teams Core Competencies:
Effective communication and collaboration Ability to manage ambiguity and prioritize workload Strong organizational and process optimization skills High level of professionalism and customer focus Physical Requirements:
Ability to sit, stand, and walk for extended periods
#IES1
Meet Your Recruiter
Sabrina Nabors
Customer Service Representative
Maumee, Ohio
$22/hr - Paid Weekly
8 am - 4:30 pm
Summary: The Customer Service Representative (CSR) is responsible for managing customer interactions, processing orders, and ensuring compliance with company policies and contract requirements. This role supports the full lifecycle of customer accounts, including contract review, order management, and cross-functional coordination.
Key Responsibilities: Serve as the primary point of contact for customer inquiries related to orders, quotes, deliveries, changes, shipping, quality concerns, returns, and expedites Review customer purchase orders, contracts, and requirements to ensure compliance with company policies and terms & conditions Prepare, review, and maintain contract documentation in accordance with corporate and divisional procedures Enter and manage data in ERP systems, including sales orders, RFQs, pricing, and order status, ensuring accuracy and completeness Coordinate with internal teams (Sales, Operations, Finance, EDI) to support customer needs and resolve issues Communicate terms, pricing, product changes, and special instructions across departments Assist with customer account setup, including tax documentation and validation of payment terms Support accounts receivable by resolving pricing discrepancies and assisting with collections Handle returns (RGA), credits, debits, and courier claims per company guidelines Collaborate with Operations to manage expedites and track shipments Review and support RFQs and new business opportunities in partnership with Sales Maintain strong customer relationships and support ongoing customer satisfaction Ensure compliance with export regulations and escalate concerns when necessary Identify and support continuous improvement initiatives across processes Maintain all documentation in compliance with retention policies and procedures Perform additional duties and projects as assigned Qualifications:
High School Diploma or equivalent required; Associate's degree preferred Minimum of 2 years of customer service experience (distribution/manufacturing preferred) Excellent verbal and written communication skills Strong problem-solving and analytical abilities Proficient in Microsoft Office and ERP systems Ability to multitask, work independently, and collaborate across teams Core Competencies:
Effective communication and collaboration Ability to manage ambiguity and prioritize workload Strong organizational and process optimization skills High level of professionalism and customer focus Physical Requirements:
Ability to sit, stand, and walk for extended periods
#IES1
Meet Your Recruiter
Sabrina Nabors