Personal Lines Account Manager
The Jonus Group, Chesterfield, MO, United States
Personal Lines Customer Service Representative
Seeking a dedicated and professional Personal Lines Customer Service Representative to join a team. This role is an excellent opportunity for an experienced insurance professional who thrives in a supportive, laid-back work environment that values work‑life balance. As a Personal Lines Customer Service Representative, you will focus exclusively on servicing existing clients, ensuring they receive the best possible coverage and support. This is a full‑time position with the potential for a hybrid work schedule after an initial onboarding period.
Compensation Package
Salary Range: $50,000 - $65,000 annually, based on experience and qualifications.
Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.
Responsibilities
Provide exceptional service to existing clients by addressing inquiries, resolving billing questions, and processing policy changes.
Assist clients in selecting the best carrier options to meet their needs.
Handle remarketing tasks as needed.
Maintain accurate records and documentation in the agency's systems, including QQ, PL Rater, and Agency Zoom.
Collaborate with team members to ensure a seamless client experience.
Uphold a professional and positive attitude while fostering a team‑oriented work environment.
Qualifications/Requirements
Licenses: Active Property & Casualty (P&C) license is required.
Experience: 1–3+ years of experience in a similar role; candidates with captive insurance experience will also be considered.
Technical Skills: Familiarity with QQ, PL Rater, and Agency Zoom is preferred.
Soft Skills: Strong communication skills, organisational abilities, a team‑oriented mindset, and a positive attitude are essential.
Work Environment: Initially the role requires five days in the office. After approximately six months, a hybrid schedule of three days in the office and two days remote may be offered, depending on performance and experience.
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Compensation Package
Salary Range: $50,000 - $65,000 annually, based on experience and qualifications.
Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.
Responsibilities
Provide exceptional service to existing clients by addressing inquiries, resolving billing questions, and processing policy changes.
Assist clients in selecting the best carrier options to meet their needs.
Handle remarketing tasks as needed.
Maintain accurate records and documentation in the agency's systems, including QQ, PL Rater, and Agency Zoom.
Collaborate with team members to ensure a seamless client experience.
Uphold a professional and positive attitude while fostering a team‑oriented work environment.
Qualifications/Requirements
Licenses: Active Property & Casualty (P&C) license is required.
Experience: 1–3+ years of experience in a similar role; candidates with captive insurance experience will also be considered.
Technical Skills: Familiarity with QQ, PL Rater, and Agency Zoom is preferred.
Soft Skills: Strong communication skills, organisational abilities, a team‑oriented mindset, and a positive attitude are essential.
Work Environment: Initially the role requires five days in the office. After approximately six months, a hybrid schedule of three days in the office and two days remote may be offered, depending on performance and experience.
#J-18808-Ljbffr