Senior Director of Operations, Public Sector
Iron Mountain, Herndon, VA, United States
Iron Mountain is seeking a growth-oriented and experienced Senior Director of Operations to join our Public Sector team.
In this role, you will be responsible for the strategic oversight of key government programs and all current customer accounts in the US Public Sector market. You will ensure service outcomes align with mandates, policy requirements, and our commitment to accountability and service excellence.
As a leader, you will guide a high-performing team of Program Managers to navigate the complexities of public sector service delivery while fostering long-term strategic partnerships.
What You’ll Do
Strategic Program Execution:
Lead a team of eight Program Managers, with additional headcount to be added this year, to deliver large-scale government initiatives, ensuring all programs meet Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and statutory requirements.
Cross-Functional De-escalation:
Collaborate with Information Technology, Information Security, and Digital Operations teams to start up new customer engagements, remediate customer issues and implement process improvements that prevent recurring operational gaps.
Growth and Pursuit Support:
Partner with the proposal and cross-functional teams across the company to provide critical programmatic input for large-scale contract bids, ensuring all security and technical requirements are met during the pursuit of new business.
What You’ll Bring
15+ years of experience
in senior leadership roles focusing on program management or account management within the public sector market.
Strong knowledge
of governmental large-scale program management, public sector procurement processes, and complex regulatory compliance standards.
Proven ability
in executive communication and stakeholder management, with experience navigating "high-touch" customer environments and leading large-scale matrixed teams.
Bachelor’s degree
in Business Management or Program Management (or similar majors/experience) and an active Project Management Professional (PMP) certification.
What We Offer
Competitive Compensation:
Performance-based bonus and Long-Term Incentive (LTI) plan.
Flexible Work Options:
A hybrid work model based in the greater Virginia, Maryland, or Washington, District of Columbia (D.C.) area, with 2–3 days per week in-office for leadership collaboration.
Travel:
Approximately 15% travel for site visits and new program implementation.
Comprehensive Benefits:
Competitive paid time off, holidays, and health and wellness plans.
Continuous Learning:
Opportunities for professional development within a rapidly growing area of the business.
Category: Project/Program Management Group
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
Requisition:
J0099639
#J-18808-Ljbffr
In this role, you will be responsible for the strategic oversight of key government programs and all current customer accounts in the US Public Sector market. You will ensure service outcomes align with mandates, policy requirements, and our commitment to accountability and service excellence.
As a leader, you will guide a high-performing team of Program Managers to navigate the complexities of public sector service delivery while fostering long-term strategic partnerships.
What You’ll Do
Strategic Program Execution:
Lead a team of eight Program Managers, with additional headcount to be added this year, to deliver large-scale government initiatives, ensuring all programs meet Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and statutory requirements.
Cross-Functional De-escalation:
Collaborate with Information Technology, Information Security, and Digital Operations teams to start up new customer engagements, remediate customer issues and implement process improvements that prevent recurring operational gaps.
Growth and Pursuit Support:
Partner with the proposal and cross-functional teams across the company to provide critical programmatic input for large-scale contract bids, ensuring all security and technical requirements are met during the pursuit of new business.
What You’ll Bring
15+ years of experience
in senior leadership roles focusing on program management or account management within the public sector market.
Strong knowledge
of governmental large-scale program management, public sector procurement processes, and complex regulatory compliance standards.
Proven ability
in executive communication and stakeholder management, with experience navigating "high-touch" customer environments and leading large-scale matrixed teams.
Bachelor’s degree
in Business Management or Program Management (or similar majors/experience) and an active Project Management Professional (PMP) certification.
What We Offer
Competitive Compensation:
Performance-based bonus and Long-Term Incentive (LTI) plan.
Flexible Work Options:
A hybrid work model based in the greater Virginia, Maryland, or Washington, District of Columbia (D.C.) area, with 2–3 days per week in-office for leadership collaboration.
Travel:
Approximately 15% travel for site visits and new program implementation.
Comprehensive Benefits:
Competitive paid time off, holidays, and health and wellness plans.
Continuous Learning:
Opportunities for professional development within a rapidly growing area of the business.
Category: Project/Program Management Group
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
Requisition:
J0099639
#J-18808-Ljbffr