Lead Digital Product Manager: Omni-Channel Communication Platform
OneMain Financial, Baltimore, MD, United States
Lead Digital Product Manager: Omni-Channel Communication Platform
At OneMain, clear, timely, and responsible communication builds trust with our customers. Our enterprise platform powers millions of interactions each year across email, two-way text, phone, web, and push notifications.
We are transforming how we communicate—moving from isolated messages to connected, omni-channel experiences across multiple lines of business. As a
Digital Product Manager , you will own the platform that determines how and when we engage with customers. You will drive the roadmap, shape system connections, and build scalable capabilities that deliver seamless, real-time, and connected communications across the enterprise.
Partnering closely with engineering, you will define how customer actions trigger communications and how data flows across systems, ensuring every interaction reflects the customer’s most recent activity. You will also establish standards and best practices to enable consistent, compliant, and scalable communications.
This role focuses on strengthening the
platform capabilities that power enterprise communication at scale , rather than managing marketing campaigns or message content.
In This Role You Will:
Own the product roadmap and platform enhancement backlog for the omni-channel communication platform
Define product requirements, user stories, and acceptance criteria
Partner with Engineering to deliver platform capabilities and system integrations
Design scalable solutions that support multiple lines of business and products
Improve how communications are triggered based on customer actions and account activity
Ensure customer data and interaction history are connected and accessible across systems
Support integrations across messaging, payments, and customer interaction platforms
Establish communication standards including templates, triggers, and business rules
Partner with Compliance and Legal teams to ensure regulatory adherence
Lead planning, backlog refinement, and cross-functional delivery efforts
Monitor platform performance and identify opportunities to improve reliability, scalability, and efficiency
Requirements:
Bachelor’s degree in Business, Marketing, Information Systems, Data Analytics, or a related field
Five or more years of experience in digital product management or product ownership within platform-based environments
Experience working with messaging systems, communication platforms, or customer engagement technologies
Experience partnering closely with engineering teams on platform development or system integrations
Strong understanding of data flows and event-driven customer interactions
Ability to translate business needs and customer journeys into scalable product capabilities
Proven ability to operate independently and deliver initiatives end-to-end
Experience supporting platforms used across multiple lines of business
Preferred:
Background in digital product or technical product roles supporting customer communication or engagement platforms
Exposure to AI-enabled or automated communication systems
Experience working in regulated industries such as financial services
Familiarity with environments where shared platforms support multiple business lines
Comfort partnering with engineering teams to define integrations, data flows, and platform capabilities
How You’ll Stand Out:
You think like a platform product manager and prioritize scalable, reusable solutions
You are comfortable working closely with engineers to improve how systems connect
You translate customer needs into practical, high-impact platform improvements
You take ownership and move work forward with minimal direction
Location This is a
hybrid role . Candidates should live within commuting distance of one of the following offices:
Baltimore, Maryland
Charlotte, North Carolina
Irving, Texas
Team members are expected to work in the office Tuesday through Thursday.
Compensation Target base salary for Baltimore, Maryland ranges from $145,000 to $165,000, depending on skills and experience. This role is also eligible for a competitive incentive compensation program based on individual and company performance.
Benefits
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, plus 4 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance (prorated based on start date)
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and
Affirmative Action
employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.
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We are transforming how we communicate—moving from isolated messages to connected, omni-channel experiences across multiple lines of business. As a
Digital Product Manager , you will own the platform that determines how and when we engage with customers. You will drive the roadmap, shape system connections, and build scalable capabilities that deliver seamless, real-time, and connected communications across the enterprise.
Partnering closely with engineering, you will define how customer actions trigger communications and how data flows across systems, ensuring every interaction reflects the customer’s most recent activity. You will also establish standards and best practices to enable consistent, compliant, and scalable communications.
This role focuses on strengthening the
platform capabilities that power enterprise communication at scale , rather than managing marketing campaigns or message content.
In This Role You Will:
Own the product roadmap and platform enhancement backlog for the omni-channel communication platform
Define product requirements, user stories, and acceptance criteria
Partner with Engineering to deliver platform capabilities and system integrations
Design scalable solutions that support multiple lines of business and products
Improve how communications are triggered based on customer actions and account activity
Ensure customer data and interaction history are connected and accessible across systems
Support integrations across messaging, payments, and customer interaction platforms
Establish communication standards including templates, triggers, and business rules
Partner with Compliance and Legal teams to ensure regulatory adherence
Lead planning, backlog refinement, and cross-functional delivery efforts
Monitor platform performance and identify opportunities to improve reliability, scalability, and efficiency
Requirements:
Bachelor’s degree in Business, Marketing, Information Systems, Data Analytics, or a related field
Five or more years of experience in digital product management or product ownership within platform-based environments
Experience working with messaging systems, communication platforms, or customer engagement technologies
Experience partnering closely with engineering teams on platform development or system integrations
Strong understanding of data flows and event-driven customer interactions
Ability to translate business needs and customer journeys into scalable product capabilities
Proven ability to operate independently and deliver initiatives end-to-end
Experience supporting platforms used across multiple lines of business
Preferred:
Background in digital product or technical product roles supporting customer communication or engagement platforms
Exposure to AI-enabled or automated communication systems
Experience working in regulated industries such as financial services
Familiarity with environments where shared platforms support multiple business lines
Comfort partnering with engineering teams to define integrations, data flows, and platform capabilities
How You’ll Stand Out:
You think like a platform product manager and prioritize scalable, reusable solutions
You are comfortable working closely with engineers to improve how systems connect
You translate customer needs into practical, high-impact platform improvements
You take ownership and move work forward with minimal direction
Location This is a
hybrid role . Candidates should live within commuting distance of one of the following offices:
Baltimore, Maryland
Charlotte, North Carolina
Irving, Texas
Team members are expected to work in the office Tuesday through Thursday.
Compensation Target base salary for Baltimore, Maryland ranges from $145,000 to $165,000, depending on skills and experience. This role is also eligible for a competitive incentive compensation program based on individual and company performance.
Benefits
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, plus 4 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance (prorated based on start date)
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and
Affirmative Action
employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.
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