Salesforce Business Analyst with Production Support

: Role Descriptions: Production Support Incident ManagementOwn L2L3 production support for Salesforce (Sales Cloud| Service Cloud| Experience Cloud| etc.)Act as primary escalation point for critical production incidents (P1P2)Lead incident triage| resolution| and communication with stakeholdersEnsure SLA adherence and timely issue resolutionCoordinate on-call support and support rotationsRoot Cause Analysis Problem ManagementPerform root cause analysis (RCA) for recurring or major incidentsDrive permanent fixes and preventive actionsMaintain problem records and track remediation progressIdentify systemic issues and recommend platform improvementsRelease Change ManagementSupport production deployments and release validationReview change requests for production readinessCoordinate with Dev| QA| and DevOps teams during releasesEnsure rollback plans and post-deployment verificationSalesforce Platform ManagementMonitor platform health| integrations| and data integrityTroubleshoot issues related tooApex| Flows| Validation RulesoIntegrations (RESTSOAP APIs| middleware)oSecurity| profiles| permission setsEnsure compliance with Salesforce best practicesStakeholder Team LeadershipAct as bridge between business| IT| and Salesforce teamsProvide clear status updates during incidents and outagesMentor and guide support analysts and junior adminsDrive continuous improvement in support