Contract Instructional Designer
AllenComm, Pleasanton, CA, United States
This is a temporary work assignment for the rest of 2026. We are looking for an Instructional Designer with financial industry experience to work hybrid, Monday through Friday, 40 hours a week. The candidate must live within the Pleasanton, CA area or be willing to commute to the Credit Union on a weekly basis.
Role Designs and develops training programs, curriculum, methods, and materials for various audiences. Conducts skill assessments and collects input to identify training or development needs, goals, gaps, and appropriate course content and training curriculum.
Develops training and resources to support strategic initiatives and defined credit union competencies. Establishes metrics to evaluate training effectiveness. Conducts evaluations to measure training effectiveness. Collaborates with business partners and vendors to provide training and materials to support new initiatives, processes, and systems.
Performs research, updates, maintenance, troubleshooting, and educates employees on our various knowledge bases and core operating systems.
Essential Functions & Responsibilities
40% Designs, develops, and evaluates training materials, training classes, and training procedures.
Includes design and production of e‑courses and media‑related training with minimal supervision.
20% Creates and implements the training plan for various programs, curriculum, and projects.
Determines appropriate method, resources, and assessments to support prescribed training needs.
10% Works with business partners and classroom facilitators to ensure materials are sufficient, well received, and up-to-date.
10% Responsible for conducting new product, system, or procedure training; serves as back‑up instructor for all department training courses including new employee, sales, technical, and on‑the‑job training.
May include use of computers and software; may conduct technical and soft‑skills training.
10% Tracks the progress of trainees through routine tests, observation, and feedback from supervisors; evaluates current training effectiveness.
5% Completes required reports and documents; attends meetings as required; supports BVS training administration.
5% Performs other job‑related duties as assigned.
Performance Measurements
Carry out assigned responsibilities with minimal errors according to department standards.
Achieve an 85% or better score on employee testing following completion of all formal employee training programs, and a 75% or better retention rating (re‑test) 30 days following the training.
Meet all training objectives and goals established for the year.
Maintain a basic understanding of Credit Union products, services, policies, procedures, and the Credit Union's Mission and Core Values.
Complete reports and records accurately and in a timely manner.
Identify problems in training effectiveness and update courses and materials as appropriate to resolve them.
Provide informed, professional, and accurate service and support to all members and associates.
Knowledge and Skills
Experience: 3–5 years of similar or related experience.
Education: A bachelor's degree, or formal certifications recognized in the industry equivalent to a bachelor's degree (e.g., information technology certifications).
Interpersonal Skills: Motivating, influencing, and training others; fostering relationships; influencing or selling ideas to external entities.
Other Skills: Excellent written, verbal, and non‑verbal communication; comfort with public speaking and presentations; familiarity with Microsoft Suite and internal applications; ability to operate computer software and business equipment.
Ability to prioritize work assignments and meet established deadlines.
Professionalism in appearance, dress, and attitude.
Ability to travel to off‑site destinations as needed; clean driving record.
Physical Requirements: Work Environment – Typical office environment. Hybrid schedule option is available for this position.
#J-18808-Ljbffr
Role Designs and develops training programs, curriculum, methods, and materials for various audiences. Conducts skill assessments and collects input to identify training or development needs, goals, gaps, and appropriate course content and training curriculum.
Develops training and resources to support strategic initiatives and defined credit union competencies. Establishes metrics to evaluate training effectiveness. Conducts evaluations to measure training effectiveness. Collaborates with business partners and vendors to provide training and materials to support new initiatives, processes, and systems.
Performs research, updates, maintenance, troubleshooting, and educates employees on our various knowledge bases and core operating systems.
Essential Functions & Responsibilities
40% Designs, develops, and evaluates training materials, training classes, and training procedures.
Includes design and production of e‑courses and media‑related training with minimal supervision.
20% Creates and implements the training plan for various programs, curriculum, and projects.
Determines appropriate method, resources, and assessments to support prescribed training needs.
10% Works with business partners and classroom facilitators to ensure materials are sufficient, well received, and up-to-date.
10% Responsible for conducting new product, system, or procedure training; serves as back‑up instructor for all department training courses including new employee, sales, technical, and on‑the‑job training.
May include use of computers and software; may conduct technical and soft‑skills training.
10% Tracks the progress of trainees through routine tests, observation, and feedback from supervisors; evaluates current training effectiveness.
5% Completes required reports and documents; attends meetings as required; supports BVS training administration.
5% Performs other job‑related duties as assigned.
Performance Measurements
Carry out assigned responsibilities with minimal errors according to department standards.
Achieve an 85% or better score on employee testing following completion of all formal employee training programs, and a 75% or better retention rating (re‑test) 30 days following the training.
Meet all training objectives and goals established for the year.
Maintain a basic understanding of Credit Union products, services, policies, procedures, and the Credit Union's Mission and Core Values.
Complete reports and records accurately and in a timely manner.
Identify problems in training effectiveness and update courses and materials as appropriate to resolve them.
Provide informed, professional, and accurate service and support to all members and associates.
Knowledge and Skills
Experience: 3–5 years of similar or related experience.
Education: A bachelor's degree, or formal certifications recognized in the industry equivalent to a bachelor's degree (e.g., information technology certifications).
Interpersonal Skills: Motivating, influencing, and training others; fostering relationships; influencing or selling ideas to external entities.
Other Skills: Excellent written, verbal, and non‑verbal communication; comfort with public speaking and presentations; familiarity with Microsoft Suite and internal applications; ability to operate computer software and business equipment.
Ability to prioritize work assignments and meet established deadlines.
Professionalism in appearance, dress, and attitude.
Ability to travel to off‑site destinations as needed; clean driving record.
Physical Requirements: Work Environment – Typical office environment. Hybrid schedule option is available for this position.
#J-18808-Ljbffr