Technical Writer, (Consultant, Experience & Design)
Fearless, Baltimore, MD, United States
Technical Writer (Consultant, Experience & Design)
Fearless is seeking a Technical Writer to support a large-scale federal workforce training and learning management program. This role is responsible for developing clear, accurate, and user-focused documentation that supports system functionality, training delivery, and operational processes across a national platform.
Responsibilities
Develop and maintain technical documentation, including system guides, user manuals, standard operating procedures (SOPs), and knowledge base articles.
Translate complex technical and functional information into clear, concise, and user-friendly content for both technical and non-technical audiences.
Collaborate with developers, business analysts, and subject matter experts to gather and validate documentation requirements.
Support the development of training materials in coordination with instructional design teams, ensuring alignment between system functionality and training content.
Create and maintain documentation for LMS features, workflows, integrations, and reporting capabilities.
Ensure documentation is accurate, up-to-date, and aligned with system changes and enhancements.
Organize and manage documentation repositories to ensure accessibility and version control.
Support user adoption by developing FAQs, quick reference guides, and support materials.
Participate in Agile processes, including sprint reviews and backlog refinement, to stay aligned with system updates.
Ensure documentation complies with federal standards, including accessibility requirements where applicable.
Assist in documenting processes related to system operations, help desk procedures, and training delivery.
Contribute to continuous improvement of documentation standards, templates, and practices.
Ensure compliance with CMS formatting guidelines, accessibility in documentation, and version control with GitHub repositories.
Place of Performance & Travel Requirements
Primarily remote; occasional in-person customer meetings at the client’s headquarters in Baltimore, Maryland.
Attend approximately three in-person events annually within the greater Baltimore metropolitan area; events range from one to five days in length and require full on-site participation.
Experience & Qualification Requirements
Minimum of 7 years of experience in technical writing, documentation development, or related roles in enterprise or federal environments.
Proven experience developing technical documentation for software systems, web-based applications, or enterprise platforms.
Experience translating complex technical concepts into clear, user-friendly content for diverse audiences.
Experience supporting training materials, user guides, or instructional content development is highly desirable.
Familiarity with Learning Management Systems (LMS) or training platforms is preferred.
Experience working in Agile environments and collaborating with cross-functional teams.
Strong attention to detail with the ability to ensure accuracy, consistency, and clarity across documentation.
Experience using documentation tools and platforms (e.g., Confluence, SharePoint, or similar) is preferred.
Familiarity with version control and documentation lifecycle management practices is desirable.
Experience supporting federal clients and working within compliance-driven environments is highly desirable.
Excellent written and verbal communication skills.
Bachelor’s degree in Technical Writing, Communications, English, Information Systems, or related field is required.
Ability to obtain and maintain Public Trust clearance.
Skills & Competencies
Analytical Thinking: Observes and interprets information, breaks down complex problems, identifies patterns, and draws logical conclusions to develop effective solutions.
Synthetic Thinking: Combines different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a meaningful whole.
Adaptability: Comfortable with change, flexible in the face of shifting demands, resilient to setbacks.
Ownership & Accountability: Commits to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery.
Consultative Advising: Identifies and articulates client challenges, scopes projects, and aligns recommendations to business goals and client expectations.
Communicating with Influence: Crafts and delivers clear, persuasive messages that integrate data insights and structured narratives, tailored to strategic needs of diverse audiences to drive effective decision-making.
Environmental Awareness: Maintains awareness of external dynamics, power structures within client environments, and regulatory trends and contract requirements that influence service delivery.
Physical Requirements
Ability to sit for extended periods while working on a computer or during meetings.
Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying.
Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.
Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).
EEO Statement We’re proud to be an equal‑opportunity employer. At Fearless, we’re building a workplace that welcomes and respects everyone—across race, gender, age, religion, identity, background, and ability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Reasonable Accommodations Fearless is committed to providing reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at hr@fearless.tech.
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Responsibilities
Develop and maintain technical documentation, including system guides, user manuals, standard operating procedures (SOPs), and knowledge base articles.
Translate complex technical and functional information into clear, concise, and user-friendly content for both technical and non-technical audiences.
Collaborate with developers, business analysts, and subject matter experts to gather and validate documentation requirements.
Support the development of training materials in coordination with instructional design teams, ensuring alignment between system functionality and training content.
Create and maintain documentation for LMS features, workflows, integrations, and reporting capabilities.
Ensure documentation is accurate, up-to-date, and aligned with system changes and enhancements.
Organize and manage documentation repositories to ensure accessibility and version control.
Support user adoption by developing FAQs, quick reference guides, and support materials.
Participate in Agile processes, including sprint reviews and backlog refinement, to stay aligned with system updates.
Ensure documentation complies with federal standards, including accessibility requirements where applicable.
Assist in documenting processes related to system operations, help desk procedures, and training delivery.
Contribute to continuous improvement of documentation standards, templates, and practices.
Ensure compliance with CMS formatting guidelines, accessibility in documentation, and version control with GitHub repositories.
Place of Performance & Travel Requirements
Primarily remote; occasional in-person customer meetings at the client’s headquarters in Baltimore, Maryland.
Attend approximately three in-person events annually within the greater Baltimore metropolitan area; events range from one to five days in length and require full on-site participation.
Experience & Qualification Requirements
Minimum of 7 years of experience in technical writing, documentation development, or related roles in enterprise or federal environments.
Proven experience developing technical documentation for software systems, web-based applications, or enterprise platforms.
Experience translating complex technical concepts into clear, user-friendly content for diverse audiences.
Experience supporting training materials, user guides, or instructional content development is highly desirable.
Familiarity with Learning Management Systems (LMS) or training platforms is preferred.
Experience working in Agile environments and collaborating with cross-functional teams.
Strong attention to detail with the ability to ensure accuracy, consistency, and clarity across documentation.
Experience using documentation tools and platforms (e.g., Confluence, SharePoint, or similar) is preferred.
Familiarity with version control and documentation lifecycle management practices is desirable.
Experience supporting federal clients and working within compliance-driven environments is highly desirable.
Excellent written and verbal communication skills.
Bachelor’s degree in Technical Writing, Communications, English, Information Systems, or related field is required.
Ability to obtain and maintain Public Trust clearance.
Skills & Competencies
Analytical Thinking: Observes and interprets information, breaks down complex problems, identifies patterns, and draws logical conclusions to develop effective solutions.
Synthetic Thinking: Combines different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a meaningful whole.
Adaptability: Comfortable with change, flexible in the face of shifting demands, resilient to setbacks.
Ownership & Accountability: Commits to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery.
Consultative Advising: Identifies and articulates client challenges, scopes projects, and aligns recommendations to business goals and client expectations.
Communicating with Influence: Crafts and delivers clear, persuasive messages that integrate data insights and structured narratives, tailored to strategic needs of diverse audiences to drive effective decision-making.
Environmental Awareness: Maintains awareness of external dynamics, power structures within client environments, and regulatory trends and contract requirements that influence service delivery.
Physical Requirements
Ability to sit for extended periods while working on a computer or during meetings.
Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying.
Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.
Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).
EEO Statement We’re proud to be an equal‑opportunity employer. At Fearless, we’re building a workplace that welcomes and respects everyone—across race, gender, age, religion, identity, background, and ability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Reasonable Accommodations Fearless is committed to providing reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at hr@fearless.tech.
#J-18808-Ljbffr