Customer Service Account Coordinator
Allied National Services, Brooklyn Park, MN, United States
Customer Service Account Coordinator
Allied National Services | Corporate Office
Allied National Services is seeking a Customer Service Account Coordinator to join our corporate team. We are looking for a reliable, upbeat, and assertive individual who thrives in a fast-paced environment and takes ownership of customer satisfaction.
This role is responsible for coordinating vendor services and responding to customer requests via phone and email, ensuring all services meet client expectations and company standards.
Key Responsibilities:
Monitor and ensure daily attendance of employees
Schedule and coordinate special services via phone
Perform pre- and post-service confirmations
Respond promptly to emails and phone inquiries
Maintain and update CRM systems
Follow up on equipment repairs and service-related issues
Process contractor invoices accurately and efficiently
Source, vet, hire, and onboard new contractors and employees
Schedule:
Monday - Friday, 8:00 AM to 4:30 PM
Qualifications:
2+ years of customer service experience in an office setting
Strong and consistent work history
Excellent multitasking and organizational skills
Confident decision-making with sound business judgment
Ability to prioritize in a fast-paced environment
Strong communication and interpersonal skills
Intermediate proficiency in Microsoft Excel
High attention to detail with strong follow-up skills in a high-volume environment
Management experience preferred but not required
Associate's or Bachelor's degree preferred but not required
Must be able to pass a criminal background check and E-Verify