Customer Service Account Manager

Description Join the Buzz at 5B's - Where Craft Meets Customer Care At 5B's , we're not just decorating apparel-we're building relationships and delivering quality that speaks for itself. As one of the largest apparel decorators in the U.S., we're looking for customer-first professionals who are ready to dive into the fast-paced, creative world of custom garment decoration. As a Customer Service Rep, you'll work directly with our business clients to guide orders from first contact to final ship-ensuring every detail is perfect and every client is happy with their product. What You'll Be Doing Serve as the go-to point of contact for B2B clients via phone and email Process, track, and manage custom orders Collaborate with our production teams to keep projects on schedule Troubleshoot issues with confidence and professionalism Become a product expert-understanding fabrics, finishes, and decoration techniques Champion our quality standards and support a best-in-class customer experience What You Bring to the Hive 2+ years of B2B customer service or order management experience Strong written and verbal communication skills Tech-savvy: quick with data entry, email, and Microsoft Office Eagle-eye for detail and ability to juggle multiple priorities A positive attitude and passion for helping others Bonus: experience in apparel, screen printing, embroidery, B2B customer support/sales Why You'll Love Working at 5B's Weekly pay - because your work deserves recognition now Health, dental, and vision benefits to keep you and your family covered Paid holidays and vacation Deep employee discounts on decorated apparel A team culture built on collaboration, respect, and a little bit of fun Be part of a legacy: From our family's basement to a 225,000 sq. ft. facility-this is where passion meets production Ready to Bee Part of Something Bigger? Apply online at www.5Bs.com, on Indeed, or stop by in person: 1000 5B's Dr, Zanesville, OH Call us at 740-454-8453 Walk-ins welcome: Mon-Fri, 9AM-5PM Company Information Welcome to 5B's - One of America's Largest Apparel Decorators At 5B's, innovation drives us forward while our core values keep us grounded. From a small family basement operation, we've grown into a 225,000 sq. ft. facility featuring 400+ embroidery heads, 11 screen print presses, and expanding heat transfer and patch departments. We deliver high-quality custom apparel decoration through expertise, technology, and a commitment to excellence. Discover the 5B's difference. We're confident you'll "Bee" impressed.