Mid-Market Account Manager — Aviation eLearning (Compliance-Based / Subscription

Location: U.S. (East or West Region – near major airport preferred) • Comp: $120K base + $150K OTE + full benefits We’re partnering with a highly respected provider of compliance-based eLearning solutions within the aviation industry. The company has built a 20-year reputation for delivering mission-critical training that directly impacts safety, regulatory compliance, and operational readiness across flight departments and charter operators. Why This Role Stands Out 98% client retention and Recurring, per‑user subscription model with strong expansion and multi‑year contract opportunity. Strong product‑led growth history now expanding into outbound and structured customer success. High NPS (72) and brand reputation built on quality and service in a compliance‑driven industry. Significant untapped TAM with focused expansion into strategic prospects. Opportunity to shape processes, influence systems, and help build a modern CS function. What You’ll Own Manage and grow a book of ~75 mid‑market accounts ($10K–$100K ACV). Drive net revenue retention through renewals, expansion, and contract optimization. Lead customer relationships post‑sale, partnering with technical specialists and support. Execute account planning, forecasting, and customer engagement cadence (QBRs, renewals). Transition customers to multi‑year, per‑user subscription contracts. Collaborate cross‑functionally with sales, finance, product, and support teams. Ideal Candidate Profile 5–7+ years in account management, customer success, or revenue‑facing roles. Experience managing a portfolio of accounts (not limited to a small book). Background in subscription, SaaS‑style, or recurring revenue models preferred. Strong executive presence with ability to engage senior stakeholders. Comfortable in evolving environments with developing processes and structure. Curious, proactive, and energized by building and improving systems. #J-18808-Ljbffr