Customer Support Representative
StaffBright, Grand Blanc, MI, United States
Currently, StaffBright has a great opportunity in the area. We’re on the lookout for dynamic individuals ready to make an impact in packaging solutions. If you’re passionate about being the
central link between customers, sales, and internal operations,
and thrive in a collaborative environment, then we want to hear from you!
What You Will Be Doing Serve as a primary point of contact for customers, handling inbound emails and calls, resolving issues, and managing requests Process and manage quotes, purchase orders, order changes, and ensure accurate order entry in the ERP system Coordinate with internal teams (sales, production, inventory, quality, procurement) to ensure orders are fulfilled on time and correctly Schedule order pickups, track lead times, and keep customers updated on order status and timelines Maintain accurate records and proactively support the team by identifying gaps, staying organized, and assisting where needed
What We Need From You 3+ years of customer service experience supporting a physical/tangible product Experience with ERP/CRM systems, including order entry and setting up new products or parts Strong communication and computer skills, including proficiency in Excel and professional phone/email presence
All-Star Skillset Experience with automotive OEMs Experience with packaging
The Perks Strong work-life balance with a true 40-hour workweek, flexible scheduling, and occasional work-from-home flexibility Positive, family-oriented culture with a relaxed environment, team events, and opportunities to grow internally over time Competitive benefits package starting day one, including medical, dental, vision, life insurance, and short/long-term disability coverage 401(k) with up to 4% company match after 6 months, plus PTO (around 2 weeks), up to 72 hours of paid sick time, and eligibility for a year-end bonus
StaffBright - Who We Are StaffBright connects exceptional professionals with fulfilling opportunities in Finance, IT, Engineering, and Sales and Marketing. By partnering with industry-leading organizations, we help accelerate careers while delivering outstanding results for our clients. At StaffBright, we go beyond traditional staffing by fostering close collaboration with our clients, recruiters, and candidates to ensure talent needs are met efficiently. Our commitment to building long-term relationships and driving success sets us apart as a trusted partner in the staffing industry. #Targeted1
central link between customers, sales, and internal operations,
and thrive in a collaborative environment, then we want to hear from you!
What You Will Be Doing Serve as a primary point of contact for customers, handling inbound emails and calls, resolving issues, and managing requests Process and manage quotes, purchase orders, order changes, and ensure accurate order entry in the ERP system Coordinate with internal teams (sales, production, inventory, quality, procurement) to ensure orders are fulfilled on time and correctly Schedule order pickups, track lead times, and keep customers updated on order status and timelines Maintain accurate records and proactively support the team by identifying gaps, staying organized, and assisting where needed
What We Need From You 3+ years of customer service experience supporting a physical/tangible product Experience with ERP/CRM systems, including order entry and setting up new products or parts Strong communication and computer skills, including proficiency in Excel and professional phone/email presence
All-Star Skillset Experience with automotive OEMs Experience with packaging
The Perks Strong work-life balance with a true 40-hour workweek, flexible scheduling, and occasional work-from-home flexibility Positive, family-oriented culture with a relaxed environment, team events, and opportunities to grow internally over time Competitive benefits package starting day one, including medical, dental, vision, life insurance, and short/long-term disability coverage 401(k) with up to 4% company match after 6 months, plus PTO (around 2 weeks), up to 72 hours of paid sick time, and eligibility for a year-end bonus
StaffBright - Who We Are StaffBright connects exceptional professionals with fulfilling opportunities in Finance, IT, Engineering, and Sales and Marketing. By partnering with industry-leading organizations, we help accelerate careers while delivering outstanding results for our clients. At StaffBright, we go beyond traditional staffing by fostering close collaboration with our clients, recruiters, and candidates to ensure talent needs are met efficiently. Our commitment to building long-term relationships and driving success sets us apart as a trusted partner in the staffing industry. #Targeted1