Customer Service Representative Level 7-1
Salt River Project, Phoenix, AZ, United States
Temporary Customer Service Representative Level 7-1
Location: Phoenix, AZ, US
Date: Apr 9, 2026
Requisition ID : 19954
Summary Under general supervision, performs duties necessary to allow SRP to serve its customers and clients in a safe, effective and efficient manner. This may include work involved with customer contact; either written, over the phone, in person, electronically, etc. Electronic communication may include email, chat, online messaging platforms, and other digital tools. The research, analysis, interpretation and/or changes to customer data electronically or manually allow timely and accurate billing and/or collections for services rendered. The application of credit policies in accordance with policies and procedures. This may involve call‑out or extended shift assignments.
Receives, researches and resolves inquiries, complaints and requests from customers involving rates, policies, practices, procedures and products and services.
The research, analysis, calculation and/or changes to customer account information to allow the timely and accurate billing and/or collections for services rendered.
The research, analysis and/or changes to customer account information to correct any errors on customer accounts, billing data or metering data.
Performs the duties necessary to establish new accounts, market and administer services and programs, and coordinate with municipalities.
Research, analysis and preparation of various entries, reports and statistics.
Application of credit policies in accordance with Customer Services’ policies and procedures.
Research and respond to customer inquiries of payments, account balances, usage patterns and other account information.
Initiate and/or complete in the system appropriate and timely field orders, field investigations or other orders.
Processing, directing and dispatching of field personnel to affect the completion of field orders, appointments, and requests.
Answer and handle customer outage contacts, including entering trouble orders.
Perform cashiering duties that include accepting power and water payments, daily balancing of cash drawer, reconciliations and preparation of bank deposits.
In the absence of a business office supervisor, conduct normal daily operations and opening and closing of business offices.
Inform customers of water ordering and delivery procedures and terminology.
Input information to the Miscellaneous Accounts Receivable system to effect accurate recording and billing of receivables.
Maintain, file and store paper or electronic customer information, ledgers and other records.
Coordinate work with internal departments to accomplish tasks.
Assist other representatives and perform other duties as necessary or assigned.
Other duties as assigned.
Employee must work safely and efficiently, maintain effective working relationships, understand and carry out oral and written instructions, accurately complete paperwork. May be required to work reasonable overtime.
Education A high school diploma, GED, or equivalent is required.
Experience Experience as a Customer Services Rep., Customer Services Rep. Trainee, Administrative Clerk, General Clerk or equivalent.
Additional Requirements and Qualifications This position is for ENGLISH speaking Customer Service Representatives. If you are BILINGUAL (English/Spanish), please apply only to the BILINGUAL Customer Service Representative position listed. Submitting multiple applications for the same position will result in automatic disqualification.
Benefits
Medical benefits (CCP, PPO, or EPO) available from the first day.
Sick time accrual for full‑time temporary employees up to 40 hours in a calendar year.
401(k) plan with employer matching.
Pension Plan after 1 year of service.
Access to a recreation and fitness facility.
10 Employee Resource Groups for career development, community service, and networking.
Choice of medical plans CCP, EPO, and PPO (enrollment required).
Paid sick time (1‑hour sick time for every 30 hours worked).
Employee Wellness.
Testing and Certifications For specific list of training certifications contact departmental manager.
Drug/Alcohol Policy Statement To promote the safety and well‑being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre‑employment drug/alcohol test may be disqualified from further consideration.
Equal Opportunity Employer Statement Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.
Work Authorization All candidates must be legally authorized to work in the United States. Currently, SRP does not sponsor H1B visas, OPT, or other employment‑related visas.
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Date: Apr 9, 2026
Requisition ID : 19954
Summary Under general supervision, performs duties necessary to allow SRP to serve its customers and clients in a safe, effective and efficient manner. This may include work involved with customer contact; either written, over the phone, in person, electronically, etc. Electronic communication may include email, chat, online messaging platforms, and other digital tools. The research, analysis, interpretation and/or changes to customer data electronically or manually allow timely and accurate billing and/or collections for services rendered. The application of credit policies in accordance with policies and procedures. This may involve call‑out or extended shift assignments.
Receives, researches and resolves inquiries, complaints and requests from customers involving rates, policies, practices, procedures and products and services.
The research, analysis, calculation and/or changes to customer account information to allow the timely and accurate billing and/or collections for services rendered.
The research, analysis and/or changes to customer account information to correct any errors on customer accounts, billing data or metering data.
Performs the duties necessary to establish new accounts, market and administer services and programs, and coordinate with municipalities.
Research, analysis and preparation of various entries, reports and statistics.
Application of credit policies in accordance with Customer Services’ policies and procedures.
Research and respond to customer inquiries of payments, account balances, usage patterns and other account information.
Initiate and/or complete in the system appropriate and timely field orders, field investigations or other orders.
Processing, directing and dispatching of field personnel to affect the completion of field orders, appointments, and requests.
Answer and handle customer outage contacts, including entering trouble orders.
Perform cashiering duties that include accepting power and water payments, daily balancing of cash drawer, reconciliations and preparation of bank deposits.
In the absence of a business office supervisor, conduct normal daily operations and opening and closing of business offices.
Inform customers of water ordering and delivery procedures and terminology.
Input information to the Miscellaneous Accounts Receivable system to effect accurate recording and billing of receivables.
Maintain, file and store paper or electronic customer information, ledgers and other records.
Coordinate work with internal departments to accomplish tasks.
Assist other representatives and perform other duties as necessary or assigned.
Other duties as assigned.
Employee must work safely and efficiently, maintain effective working relationships, understand and carry out oral and written instructions, accurately complete paperwork. May be required to work reasonable overtime.
Education A high school diploma, GED, or equivalent is required.
Experience Experience as a Customer Services Rep., Customer Services Rep. Trainee, Administrative Clerk, General Clerk or equivalent.
Additional Requirements and Qualifications This position is for ENGLISH speaking Customer Service Representatives. If you are BILINGUAL (English/Spanish), please apply only to the BILINGUAL Customer Service Representative position listed. Submitting multiple applications for the same position will result in automatic disqualification.
Benefits
Medical benefits (CCP, PPO, or EPO) available from the first day.
Sick time accrual for full‑time temporary employees up to 40 hours in a calendar year.
401(k) plan with employer matching.
Pension Plan after 1 year of service.
Access to a recreation and fitness facility.
10 Employee Resource Groups for career development, community service, and networking.
Choice of medical plans CCP, EPO, and PPO (enrollment required).
Paid sick time (1‑hour sick time for every 30 hours worked).
Employee Wellness.
Testing and Certifications For specific list of training certifications contact departmental manager.
Drug/Alcohol Policy Statement To promote the safety and well‑being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre‑employment drug/alcohol test may be disqualified from further consideration.
Equal Opportunity Employer Statement Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.
Work Authorization All candidates must be legally authorized to work in the United States. Currently, SRP does not sponsor H1B visas, OPT, or other employment‑related visas.
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