Digital Content Associate, Amazon Music
Amazon, Jackson, MS, United States
Amazon Music is an immersive audio entertainment service that connects fans, artists, and creators worldwide.
Key Job Responsibilities
The primary responsibility of this role is to perform quality checks on English digital content while listening to music and identify errors reported by various systems and customers based on the SOPs.
You should have a passion for listening to music and will work primarily with headsets as quality checks are performed on music tracks and albums.
You need to continuously adapt to business priorities, learn the features of multiple tools and systems used by the team, and follow SOPs to identify and report errors in the content.
You will need to be aware of basic operations metrics such as productivity (number of titles processed per hour), quality (defect percentage), and delivery/latency SLA and adhere to business expectations.
Outcomes will be measured on compliance with metrics, SLA requirements, QA guidelines, team goals, and the ability to ideate and drive process improvements for closure.
You must pay close attention to minute details, have good communication and writing skills, and maintain a professional demeanor.
Proactively raise issues or alarms to managers or stakeholders that may impact core deliverables or operations.
A Day in the Life As a Digital Content Associate at Amazon Music, your day revolves around ensuring the seamless delivery of high‑quality digital content to listeners. You start by donning a headset and immersing yourself in music tracks and albums, constantly applying your passion for music to identify and resolve content issues.
Basic Qualifications
Bachelor's degree or equivalent.
Working knowledge of basic MS Office products and applications.
Good English language proficiency in verbal, writing, reading, and comprehension.
Preferred Qualifications
Knowledge of Excel at an advanced level.
Strong data analysis skills and troubleshooting experience related to content editing.
Familiarity with Amazon Music and its competitors.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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Key Job Responsibilities
The primary responsibility of this role is to perform quality checks on English digital content while listening to music and identify errors reported by various systems and customers based on the SOPs.
You should have a passion for listening to music and will work primarily with headsets as quality checks are performed on music tracks and albums.
You need to continuously adapt to business priorities, learn the features of multiple tools and systems used by the team, and follow SOPs to identify and report errors in the content.
You will need to be aware of basic operations metrics such as productivity (number of titles processed per hour), quality (defect percentage), and delivery/latency SLA and adhere to business expectations.
Outcomes will be measured on compliance with metrics, SLA requirements, QA guidelines, team goals, and the ability to ideate and drive process improvements for closure.
You must pay close attention to minute details, have good communication and writing skills, and maintain a professional demeanor.
Proactively raise issues or alarms to managers or stakeholders that may impact core deliverables or operations.
A Day in the Life As a Digital Content Associate at Amazon Music, your day revolves around ensuring the seamless delivery of high‑quality digital content to listeners. You start by donning a headset and immersing yourself in music tracks and albums, constantly applying your passion for music to identify and resolve content issues.
Basic Qualifications
Bachelor's degree or equivalent.
Working knowledge of basic MS Office products and applications.
Good English language proficiency in verbal, writing, reading, and comprehension.
Preferred Qualifications
Knowledge of Excel at an advanced level.
Strong data analysis skills and troubleshooting experience related to content editing.
Familiarity with Amazon Music and its competitors.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr