Outlets Director
Hyatt Hotels Corporation, Arlington, VA, United States
Responsibilities
Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the house
Develop and recommend the budget, concepts and objectives and manage within those approved plans
Implement and maintain food & beverage sales/marketing programs
Direct and oversee development of employees
Hire, train, empower, coach and counsel, performance and salary reviews
Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations
Coordinate outlet operations with other hotel departments to ensure efficient guest service
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
Implement procedures to increase guest and employee satisfaction
Exercise quality control for both food and beverage
Maintain Hyatt standards of service and ensure their implementation
Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
Maintain communications with Corporate Office
Coach and counsel employees to reflect Hyatt service standards and procedures
Qualifications
4 years or more of progressive hotel F&B management experience (preferably with Hyatt)
Service oriented style with professional presentation skills
Proven leadership skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Experience in implementing new food & beverage concepts
Benefits
Medical, Dental and Vision Insurance after only 30 days
Free room nights, Discounted and Friends & Family Room Rates
Discounted F&B when staying at Hyatt Hotels
401(k) Retirement Matching Plan (up to 4%)
Paid Time Off including new child leave!
Highly competitive salaries and incentives
Tuition Reimbursement
Complimentary Employee Meals
Employee Stock Purchase Plan
Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
Salary Range: $83,600-$102,000
Locations:
Grand Hyatt at SFO | San Francisco, CA, US
Hyatt Regency Clearwater Beach Resort and Spa | Clearwater, FL, US
Hyatt Regency Huntington Beach Resort and Spa | Huntington Beach, CA, US
#J-18808-Ljbffr
Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the house
Develop and recommend the budget, concepts and objectives and manage within those approved plans
Implement and maintain food & beverage sales/marketing programs
Direct and oversee development of employees
Hire, train, empower, coach and counsel, performance and salary reviews
Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations
Coordinate outlet operations with other hotel departments to ensure efficient guest service
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
Implement procedures to increase guest and employee satisfaction
Exercise quality control for both food and beverage
Maintain Hyatt standards of service and ensure their implementation
Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
Maintain communications with Corporate Office
Coach and counsel employees to reflect Hyatt service standards and procedures
Qualifications
4 years or more of progressive hotel F&B management experience (preferably with Hyatt)
Service oriented style with professional presentation skills
Proven leadership skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Experience in implementing new food & beverage concepts
Benefits
Medical, Dental and Vision Insurance after only 30 days
Free room nights, Discounted and Friends & Family Room Rates
Discounted F&B when staying at Hyatt Hotels
401(k) Retirement Matching Plan (up to 4%)
Paid Time Off including new child leave!
Highly competitive salaries and incentives
Tuition Reimbursement
Complimentary Employee Meals
Employee Stock Purchase Plan
Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
Salary Range: $83,600-$102,000
Locations:
Grand Hyatt at SFO | San Francisco, CA, US
Hyatt Regency Clearwater Beach Resort and Spa | Clearwater, FL, US
Hyatt Regency Huntington Beach Resort and Spa | Huntington Beach, CA, US
#J-18808-Ljbffr