Asst Director of 988 Services
CONTACT COMMUNITY SERVICES INC, Village Green, NY, United States
General Information
Position Title: Assistant Director, 988 Services
Location: Main Office
Reporting Relationship(s): Position reports to the Crisis Services Division Director
Hours: minimal 35 hours/week
FLSA Classification: Exempt
General Summary The Assistant Director, 988 Services is a key member of the Crisis Services executive leadership team, overseeing all 988 operations, ensuring program integrity and the delivery of high-quality services that align with the programs’ fidelity.
This individual will oversee 988 telephonic response, 988 chat and text, diversion initiatives, and clinical quality. They support the Division Director of the Crisis Services (CS) division and the multiple programs within the division, ensuring operational controls that provide optimal efficiency and effectiveness.
Duties and Responsibilities
Assist in the analysis, formulation, and implementation of operational policies and controls to provide overall direction for the CS division.
Analyze day‑to‑day operations to evaluate performance of the division and/or staff, identifying areas for program improvement, cost reduction, or policy change.
Analyze, plan, and direct financial and budget activities to fund division operations and increase efficiencies in conjunction with the division director.
Analyze, plan, and direct crisis center scheduling to ensure adequate staff coverage.
Provide a strong day‑to‑day presence across the division, both in office and virtually.
Support HR functional areas, including staffing, employee relations, compensation, benefits, policies, and procedures.
Supervise program managers and provide guidance to sustain a high‑performance collaborative work environment.
Provide oversight and support for recruitment, selection, and training of paid staff, interns, and volunteers in conjunction with the CS leadership team.
Plan and/or conduct new employee orientation to foster a positive understanding of organizational policies and objectives in conjunction with the CS leadership team.
Provide oversight in the planning of IT needs to support a fast, reliable data environment for CS in conjunction with the division director and training and data manager.
Work with the division director and managers to maintain CS service accreditations and manage site‑visit preparation.
Oversee monitoring and data‑tracking systems to manage call activity on all lines.
Research and develop community‑based partnerships in conjunction with the division director.
Oversee the preparation and submission of periodic reports/proposals to funders and other overseeing entities, as required.
Serve as a facilitator/consultant and/or trainer in suicide prevention and crisis intervention.
Assist with research, grant writing, and fund development for program enhancement and growth.
Provide support to staff in after‑hours coverage rotation.
Provide supervision to direct reports and other team members.
Represent and promote Contact at official functions or delegate representatives.
Perform other duties at the request of the division director.
Education Requirements Bachelor’s Degree in Psychology, Social Work or related field; master’s preferred. Significant experience may substitute for educational requirement.
Previous Experience Requirement
Minimum three years of operational leadership and senior‑level management experience in a nonprofit organization.
Experience in program design, grant writing, contract development, and demonstrated ability to plan for a growing organization.
Knowledge and Skills Needed to Perform Effectively in this Position
Proven strategic and visionary leadership skills.
Exceptional capacity for managing and leading staff.
Empowering a culture of collaboration and high performance.
Excellent problem‑solving skills.
Highly organized and able to handle multiple tasks and meet deadlines.
Additional Requirements
Some evening and weekend hours will be involved, including training sessions and/or shift coverage.
This position description does not state or imply that these are the only duties to be performed by the employee. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by their supervisor.
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Location: Main Office
Reporting Relationship(s): Position reports to the Crisis Services Division Director
Hours: minimal 35 hours/week
FLSA Classification: Exempt
General Summary The Assistant Director, 988 Services is a key member of the Crisis Services executive leadership team, overseeing all 988 operations, ensuring program integrity and the delivery of high-quality services that align with the programs’ fidelity.
This individual will oversee 988 telephonic response, 988 chat and text, diversion initiatives, and clinical quality. They support the Division Director of the Crisis Services (CS) division and the multiple programs within the division, ensuring operational controls that provide optimal efficiency and effectiveness.
Duties and Responsibilities
Assist in the analysis, formulation, and implementation of operational policies and controls to provide overall direction for the CS division.
Analyze day‑to‑day operations to evaluate performance of the division and/or staff, identifying areas for program improvement, cost reduction, or policy change.
Analyze, plan, and direct financial and budget activities to fund division operations and increase efficiencies in conjunction with the division director.
Analyze, plan, and direct crisis center scheduling to ensure adequate staff coverage.
Provide a strong day‑to‑day presence across the division, both in office and virtually.
Support HR functional areas, including staffing, employee relations, compensation, benefits, policies, and procedures.
Supervise program managers and provide guidance to sustain a high‑performance collaborative work environment.
Provide oversight and support for recruitment, selection, and training of paid staff, interns, and volunteers in conjunction with the CS leadership team.
Plan and/or conduct new employee orientation to foster a positive understanding of organizational policies and objectives in conjunction with the CS leadership team.
Provide oversight in the planning of IT needs to support a fast, reliable data environment for CS in conjunction with the division director and training and data manager.
Work with the division director and managers to maintain CS service accreditations and manage site‑visit preparation.
Oversee monitoring and data‑tracking systems to manage call activity on all lines.
Research and develop community‑based partnerships in conjunction with the division director.
Oversee the preparation and submission of periodic reports/proposals to funders and other overseeing entities, as required.
Serve as a facilitator/consultant and/or trainer in suicide prevention and crisis intervention.
Assist with research, grant writing, and fund development for program enhancement and growth.
Provide support to staff in after‑hours coverage rotation.
Provide supervision to direct reports and other team members.
Represent and promote Contact at official functions or delegate representatives.
Perform other duties at the request of the division director.
Education Requirements Bachelor’s Degree in Psychology, Social Work or related field; master’s preferred. Significant experience may substitute for educational requirement.
Previous Experience Requirement
Minimum three years of operational leadership and senior‑level management experience in a nonprofit organization.
Experience in program design, grant writing, contract development, and demonstrated ability to plan for a growing organization.
Knowledge and Skills Needed to Perform Effectively in this Position
Proven strategic and visionary leadership skills.
Exceptional capacity for managing and leading staff.
Empowering a culture of collaboration and high performance.
Excellent problem‑solving skills.
Highly organized and able to handle multiple tasks and meet deadlines.
Additional Requirements
Some evening and weekend hours will be involved, including training sessions and/or shift coverage.
This position description does not state or imply that these are the only duties to be performed by the employee. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by their supervisor.
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