Communications, Content & Channel Strategy

Ideal Locations Boston, MA or Portsmouth, NH (requires a hybrid work model: 2 days in office, 3 days at home). Additional Locations New York City – does not require a hybrid work model. This role supports integration of enterprise narratives and storytelling across the organization’s communication channels, ensuring content is aligned, audience‑appropriate, and effectively activated. The position connects enterprise strategy to channel execution by shaping how stories are adapted, distributed, and experienced across internal and external touchpoints. Responsibilities Enterprise Channel Strategy & Integration Support channel strategy, growth, engagement, and evolution of enterprise communication channels, focusing on internal platforms such as intranet, enterprise social platforms, email communication guidelines, newsletters and executive display channels. Partner with external channel owners (e.g., social media, marketing, talent marketing) to ensure enterprise content aligns with the right channels and audiences. Participate in design of how enterprise channels work together as a cohesive ecosystem rather than standalone platforms. Help ensure enterprise narratives and storytelling priorities are consistently reflected across channel experiences. Identify opportunities to improve reach, clarity, and audience engagement across communication touchpoints. Narrative Activation & Content Adaptation Translate enterprise stories and narratives into channel‑ready content approaches that can be adapted across audiences and formats. Adapt and repurpose signature storytelling assets (e.g., video and multimedia content) to ensure they are fit‑for‑purpose across channels such as employee communications, social media, recruiting, leadership engagement, and events. Partner with communications and business teams to embed enterprise narratives into functional and departmental communications. Advise stakeholders on how to activate enterprise stories within their channels. Editorial Leadership & Channel Management Support enterprise editorial planning, including maintaining an integrated editorial calendar across enterprise channels. Serve as editor for key enterprise platforms, including: Intranet homepage and news features Enterprise newsletters (e.g., Latest @ Liberty, Manager Bulletin) Communities strategy and enterprise voice strategy Lead selected enterprise channel content. Maintain visibility into channel utilization and opportunities for improvement. Explore new formats, tools, and approaches that enhance storytelling effectiveness and channel experience. Contribute to evolving best practices for enterprise communications integration. Scalable Storytelling Development Create and manage storytelling content that complements flagship productions, including written features, employee or customer highlights, short‑form multimedia content, and quick‑turn stories tied to business initiatives. Maintain a steady cadence of storytelling outputs to reinforce enterprise priorities throughout the year. Partner with the Director of Enterprise Storytelling to ensure alignment between high‑impact productions and ongoing storytelling needs. Content Governance & Standards Maintain and evolve the enterprise narrative library to ensure messaging is current, accessible and usable across the organization. Maintain enterprise communication style guidelines. Maintain and socialize enterprise channel guidelines to support consistent, effective communication practices. Provide guidance to stakeholders to improve content quality and alignment across the enterprise. Qualifications Bachelor’s degree with a concentration in Marketing, Business Administration or Communications preferred or equivalent experience required. Minimum 5 years of relevant and progressively more responsible experience within a marketing‑driven organization. Advanced knowledge of marketing communications principles and practices. Experience working with and/or managing outside agencies. Experience managing communication channels, editorial planning, or content ecosystems. Strong writing and content development skills. Strong oral and written communication skills. Ability to work in a fast‑paced environment and handle multiple priorities. Strong knowledge of relevant technologies. Strong organizational, coordination, project management, and analytical skills. Strong presentation skills. Ability to effectively interact with all levels of the organization. Proactively seeks to learn and apply new tactics and job skills to enhance current role and improve broader team performance. Demonstrates understanding of insurance industry, products, services, and trends. Actively seeks to expand and integrate marketing knowledge and skills into recommendations, functional responsibilities, and the connection to the broader organization. About Us Liberty Mutual is an equal‑opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco #J-18808-Ljbffr