Senior SaaS Support Specialist — 24/7 Tier 2/3

A reputable recruitment service is seeking an experienced SaaS Support Specialist to deliver Tier 2/3 technical support in a fast-paced, 24/7 environment. This role entails managing approximately 25–35 support tickets weekly and requires strong incident management and troubleshooting skills. Candidates should have 4+ years of experience in technical support, excellent communication abilities, and familiarity with tools such as Zendesk and Genesys. Benefits include medical insurance and 401(k) enrollment for contract professionals. #J-18808-Ljbffr