Client Services Specialist II - Festivals & Greenfield - AXS
NaSPA, Inc., Los Angeles, CA, United States
The Role
AXS is hiring a Client Services Specialist for our Festival Division in Scottsdale, AZ. In this role, you will manage client relationships and provide exceptional support for ticketing managers at major events nationwide. You will assist clients with event configuration, troubleshooting, and support for AXS products and services. This position combines relationship management with technical support, delivering front‑line, top‑notch service to our clients. We’re looking for a proactive, customer‑focused professional with experience in ticketing who thrives in building strong, lasting client partnerships.
What Will You Do?
Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges.
Develop expertise on all products/services, remaining current with all new releases.
Respond to support and service requests from client/venue.
Facilitate the sharing of best practices, offering advice on events and promotion configuration.
Track and report on all client interactions to ensure consistent, high‑quality service.
Troubleshoot and resolve or escalate technical support issues.
Assist with event and promotion configuration for full‑service clients.
What Will You Bring?
2‑4 years of live event ticketing and event programming experience in the music industry.
Expertise in Microsoft Office including Word, Excel & Outlook.
Proven ability to quickly master new technology.
Demonstrated excellent written and verbal communication skills.
A commitment to providing excellent service in a fast‑paced, high‑pressure environment.
Ability to successfully handle multiple priorities and complete tasks in a timely manner.
Must be flexible about working nights, weekends, and occasional holidays.
Employer Note Employer does not offer work visa sponsorship for this position.
Pay Scale $21.27 – $24.00 per hour.
Benefits
Medical, dental, and vision insurance.
Paid holidays.
Vacation and sick time.
Company‑paid basic life insurance.
Voluntary life insurance.
Parental leave.
401(k) Plan with a current employer match of 3%.
Flexible spending and health savings account options.
Wellness offerings.
Equal Opportunity We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.
Legal Notice AEG reserves the right to change or modify the employee’s job description or require the employee to perform duties outside the normal description at any time during the employment relationship. AEG may require an employee to perform duties outside the normal description.
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What Will You Do?
Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges.
Develop expertise on all products/services, remaining current with all new releases.
Respond to support and service requests from client/venue.
Facilitate the sharing of best practices, offering advice on events and promotion configuration.
Track and report on all client interactions to ensure consistent, high‑quality service.
Troubleshoot and resolve or escalate technical support issues.
Assist with event and promotion configuration for full‑service clients.
What Will You Bring?
2‑4 years of live event ticketing and event programming experience in the music industry.
Expertise in Microsoft Office including Word, Excel & Outlook.
Proven ability to quickly master new technology.
Demonstrated excellent written and verbal communication skills.
A commitment to providing excellent service in a fast‑paced, high‑pressure environment.
Ability to successfully handle multiple priorities and complete tasks in a timely manner.
Must be flexible about working nights, weekends, and occasional holidays.
Employer Note Employer does not offer work visa sponsorship for this position.
Pay Scale $21.27 – $24.00 per hour.
Benefits
Medical, dental, and vision insurance.
Paid holidays.
Vacation and sick time.
Company‑paid basic life insurance.
Voluntary life insurance.
Parental leave.
401(k) Plan with a current employer match of 3%.
Flexible spending and health savings account options.
Wellness offerings.
Equal Opportunity We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.
Legal Notice AEG reserves the right to change or modify the employee’s job description or require the employee to perform duties outside the normal description at any time during the employment relationship. AEG may require an employee to perform duties outside the normal description.
#J-18808-Ljbffr