Client Services Specialist II - Festivals & Greenfield - AXS
AEG, Scottsdale, AZ, United States
The Role
AXS is hiring a Client Services Specialist for our Festival Division in Scottsdale, AZ. In this role, you will manage client relationships and provide exceptional support for ticketing managers at major events nationwide. You will assist clients with event configuration, troubleshooting, and support for AXS products and services. This position combines relationship management with technical support, delivering front‑line, top‑notch service to our clients. We’re looking for a proactive, customer‑focused professional with experience in ticketing who thrives in building strong, lasting client partnerships.
What Will You Do?
Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges.
Develop expertise on all products/services, remaining current with all new releases.
Respond to support and service requests from client/venue.
Facilitate the sharing of best practices, offering advice on events and promotion configuration.
Track and report on all client interactions to ensure consistent, high‑quality service.
Troubleshoot and resolve or escalates technical support issues.
Assist with event and promotion configuration for full‑service clients.
What Will You Bring?
2-4 years of live event ticketing and event programming experience in the music industry
Expertise in Microsoft Office including Word, Excel & Outlook
Proven ability to quickly master new technology
Demonstrated excellent written and verbal communication skills
A commitment to providing excellent service in a fast‑paced, high‑pressure environment
Ability to successfully handle multiple priorities and complete tasks in a timely manner
Must be flexible about working nights, weekends, and occasional holidays
Pay Scale: $21.27- $24/ hour
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
Benefits We offer a comprehensive benefits package that includes medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
Employer does not offer work visa sponsorship for this position.
We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status or other legally protected status recognized by applicable federal, state and local law.
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What Will You Do?
Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges.
Develop expertise on all products/services, remaining current with all new releases.
Respond to support and service requests from client/venue.
Facilitate the sharing of best practices, offering advice on events and promotion configuration.
Track and report on all client interactions to ensure consistent, high‑quality service.
Troubleshoot and resolve or escalates technical support issues.
Assist with event and promotion configuration for full‑service clients.
What Will You Bring?
2-4 years of live event ticketing and event programming experience in the music industry
Expertise in Microsoft Office including Word, Excel & Outlook
Proven ability to quickly master new technology
Demonstrated excellent written and verbal communication skills
A commitment to providing excellent service in a fast‑paced, high‑pressure environment
Ability to successfully handle multiple priorities and complete tasks in a timely manner
Must be flexible about working nights, weekends, and occasional holidays
Pay Scale: $21.27- $24/ hour
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
Benefits We offer a comprehensive benefits package that includes medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
Employer does not offer work visa sponsorship for this position.
We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status or other legally protected status recognized by applicable federal, state and local law.
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