Security Account Manager
Sunstates Security, Chicago, IL, United States
Overview
Become part of one of the largest and fastest-growing privately held security companies in the U.S. Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence. We offer a benefits package that supports career advancement, extensive internal training, and employee recognition programs. Our commitment to a superior workplace culture is reflected in recognitions such as
2026 Forbes Dream Employer ,
2026 Training MVP , and placement on the
Inc. 5000
list of America’s fastest-growing private companies. Our core values are honor, integrity, and trust. If you seek a rewarding career with a proactive security partner, explore opportunities at Sunstates Security and advance your professional career.
Job Skills / Requirements
Sunstates Security is seeking a Security Account Manager
to oversee operations for our client located in the Chicago/Suburban area. The Account Manager will be responsible for the overall day-to-day management of a contract site, including operations, customer service, personnel oversight, and ensuring compliance with all security and safety standards in alignment with Sunstates Security objectives. The position offers a starting wage of
$26/hour , depending on experience, along with a comprehensive benefits package that includes medical, dental, vision, and life insurance coverage, a 401(k) plan with company match, generous paid time off, tuition assistance, and more.
Key Responsibilities
Promote and maintain high standards of integrity, responsiveness, and work quality by leading through example. Oversee training and development of all field personnel, including Security Officers, Shift Supervisors, and Site Supervisors, ensuring understanding and compliance with site-specific procedures and company policies. Conduct weekly visits to all assigned locations to engage directly with officers, assess program effectiveness, provide training, and recommend improvements based on observations and feedback. Gather and evaluate client and site feedback to identify trends and opportunities for improving service delivery. Maintain a strong on-site presence and regularly interact with site leadership and staff. Manage uniform distribution, returns, and inventory control. Support recruitment and onboarding efforts, including interviewing, hiring, training, and completion of all required documentation and licensing. Oversee daily operational tasks such as scheduling and payroll processing, which may require occasional after-hours or weekend availability. Conduct routine quality assurance inspections and site evaluations to ensure service standards are consistently met. Collaborate closely with the Operations Manager and site leadership to achieve organizational goals through ongoing communication and coordination. Perform additional duties as needed in a dynamic operational environment.
Requirements
Valid PERC Card preferred Minimum of 4 years of management experience in security, law enforcement, or military required Proven leadership and management skills Comfortable using technology and security systems Strong surveillance and observational skills Ability to analyze information and communicate effectively Excellent customer service skills Experience with staffing, budgeting, reporting, and scheduling Ability to work flexible hours, including emergencies, special events, and additional shifts as needed
Education Requirements (All)
High School diploma or equivalent
Additional Information / Benefits
Affordable Care Act compliant Medical Benefits Program Dental Insurance Program Free Life Insurance Disability Insurance Paid Time Off & Bereavement Leave Paid Holidays Direct Deposit or Pay Cards Employee Incentives Referral Bonuses Employee of the Month Award Education Reimbursement Service Awards Employee Involvement Initiatives Management Mentoring and Support Career Advancement 401K program Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporters of our military veterans.
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Become part of one of the largest and fastest-growing privately held security companies in the U.S. Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence. We offer a benefits package that supports career advancement, extensive internal training, and employee recognition programs. Our commitment to a superior workplace culture is reflected in recognitions such as
2026 Forbes Dream Employer ,
2026 Training MVP , and placement on the
Inc. 5000
list of America’s fastest-growing private companies. Our core values are honor, integrity, and trust. If you seek a rewarding career with a proactive security partner, explore opportunities at Sunstates Security and advance your professional career.
Job Skills / Requirements
Sunstates Security is seeking a Security Account Manager
to oversee operations for our client located in the Chicago/Suburban area. The Account Manager will be responsible for the overall day-to-day management of a contract site, including operations, customer service, personnel oversight, and ensuring compliance with all security and safety standards in alignment with Sunstates Security objectives. The position offers a starting wage of
$26/hour , depending on experience, along with a comprehensive benefits package that includes medical, dental, vision, and life insurance coverage, a 401(k) plan with company match, generous paid time off, tuition assistance, and more.
Key Responsibilities
Promote and maintain high standards of integrity, responsiveness, and work quality by leading through example. Oversee training and development of all field personnel, including Security Officers, Shift Supervisors, and Site Supervisors, ensuring understanding and compliance with site-specific procedures and company policies. Conduct weekly visits to all assigned locations to engage directly with officers, assess program effectiveness, provide training, and recommend improvements based on observations and feedback. Gather and evaluate client and site feedback to identify trends and opportunities for improving service delivery. Maintain a strong on-site presence and regularly interact with site leadership and staff. Manage uniform distribution, returns, and inventory control. Support recruitment and onboarding efforts, including interviewing, hiring, training, and completion of all required documentation and licensing. Oversee daily operational tasks such as scheduling and payroll processing, which may require occasional after-hours or weekend availability. Conduct routine quality assurance inspections and site evaluations to ensure service standards are consistently met. Collaborate closely with the Operations Manager and site leadership to achieve organizational goals through ongoing communication and coordination. Perform additional duties as needed in a dynamic operational environment.
Requirements
Valid PERC Card preferred Minimum of 4 years of management experience in security, law enforcement, or military required Proven leadership and management skills Comfortable using technology and security systems Strong surveillance and observational skills Ability to analyze information and communicate effectively Excellent customer service skills Experience with staffing, budgeting, reporting, and scheduling Ability to work flexible hours, including emergencies, special events, and additional shifts as needed
Education Requirements (All)
High School diploma or equivalent
Additional Information / Benefits
Affordable Care Act compliant Medical Benefits Program Dental Insurance Program Free Life Insurance Disability Insurance Paid Time Off & Bereavement Leave Paid Holidays Direct Deposit or Pay Cards Employee Incentives Referral Bonuses Employee of the Month Award Education Reimbursement Service Awards Employee Involvement Initiatives Management Mentoring and Support Career Advancement 401K program Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporters of our military veterans.
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