Security Account Manager
Sunstates Security, Lithia Springs, GA, United States
Overview
Become part of one of the largest and fastest-growing privately held security companies in the U.S. Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering a high-quality work environment for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.
Job Skills / Requirements Location: Lithia Springs, GA Position: Full-Time Account Manager Salary: $70,000 per year – paid weekly on Fridays
Responsibilities Leadership & Personnel Management
Direct, coordinate, and manage all on-site Security Officers, SOC Operators, and Shift Supervisors.
Train, develop, and empower security personnel to uphold the highest standards of efficiency, customer service, ethics, and compliance.
Conduct performance evaluations, coach staff, manage incentive programs, and apply corrective actions in line with company policy and regulatory requirements.
Oversee scheduling, payroll approval, time-off management, and shift coverage to maintain 24/7 operational readiness and compliance.
Operations & Security Oversight
Manage day-to-day site security operations.
Maintain and improve SOC operations, ensuring compliance with security systems knowledge and regulatory requirements.
Coordinate with Regional management to establish site goals and communicate these to customers and internal teams.
Manage account inspections and utilize Quality Assurance checks through eHub to ensure compliance and continuous improvement.
Monitor and track key performance indicators (KPIs) such as safety violations, MTTR, patrol rounds, incidents, badge issuance, and more.
Technology & Systems Management
Oversee physical security systems including access control (C-Cure), CCTV (Genetec), alarms, biometrics, and visitor management.
Compliance & Risk Management
Ensure adherence to industry standards and frameworks such as ISO 27001, SOC 2, HIPAA, GDPR, and Sunstates-specific policies.
Lead regular risk assessments, vulnerability audits, and incident investigations with detailed reporting and timely escalation.
Maintain comprehensive documentation to support internal and external audits.
Cross-Functional Collaboration
Collaborate with IT, Cybersecurity, Facilities, HR, Operations, and Environmental Health & Safety (EHS) teams to ensure unified security strategies.
Work Schedule & Travel: The Site Supervisor is expected to work a minimum of 40 hours per week physically onsite, including variable shifts, weekends, and additional hours as needed for reports, training, or special events.
Willingness and ability to travel regularly to all contracted sites as required.
Must be able to perform physical duties such as patrols, inspections, and emergency response activities.
Core Competencies
Leadership & Team Development.
Effective Communication Across All Levels.
Critical Thinking & Problem Solving.
Security Systems Expertise (Access Control, CCTV).
Compliance & Regulatory Knowledge.
Data Analysis & KPI Management.
Education Requirements
High School diploma or equivalent.
Certification Requirements
Drivers License.
Additional Information / Benefits
Affordable Care Act compliant Medical Benefits Program
Dental Insurance Program
Free Life Insurance
Disability Insurance
Paid Time Off & Bereavement Leave
Paid Holidays
Direct Deposit or Pay Cards
Employee Incentives
Referral Bonuses
Employee of the Month Award
Education Reimbursement
Service Awards
Employee Involvement Initiatives
Management Mentoring and Support
Career Advancement
401K program
Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!
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Job Skills / Requirements Location: Lithia Springs, GA Position: Full-Time Account Manager Salary: $70,000 per year – paid weekly on Fridays
Responsibilities Leadership & Personnel Management
Direct, coordinate, and manage all on-site Security Officers, SOC Operators, and Shift Supervisors.
Train, develop, and empower security personnel to uphold the highest standards of efficiency, customer service, ethics, and compliance.
Conduct performance evaluations, coach staff, manage incentive programs, and apply corrective actions in line with company policy and regulatory requirements.
Oversee scheduling, payroll approval, time-off management, and shift coverage to maintain 24/7 operational readiness and compliance.
Operations & Security Oversight
Manage day-to-day site security operations.
Maintain and improve SOC operations, ensuring compliance with security systems knowledge and regulatory requirements.
Coordinate with Regional management to establish site goals and communicate these to customers and internal teams.
Manage account inspections and utilize Quality Assurance checks through eHub to ensure compliance and continuous improvement.
Monitor and track key performance indicators (KPIs) such as safety violations, MTTR, patrol rounds, incidents, badge issuance, and more.
Technology & Systems Management
Oversee physical security systems including access control (C-Cure), CCTV (Genetec), alarms, biometrics, and visitor management.
Compliance & Risk Management
Ensure adherence to industry standards and frameworks such as ISO 27001, SOC 2, HIPAA, GDPR, and Sunstates-specific policies.
Lead regular risk assessments, vulnerability audits, and incident investigations with detailed reporting and timely escalation.
Maintain comprehensive documentation to support internal and external audits.
Cross-Functional Collaboration
Collaborate with IT, Cybersecurity, Facilities, HR, Operations, and Environmental Health & Safety (EHS) teams to ensure unified security strategies.
Work Schedule & Travel: The Site Supervisor is expected to work a minimum of 40 hours per week physically onsite, including variable shifts, weekends, and additional hours as needed for reports, training, or special events.
Willingness and ability to travel regularly to all contracted sites as required.
Must be able to perform physical duties such as patrols, inspections, and emergency response activities.
Core Competencies
Leadership & Team Development.
Effective Communication Across All Levels.
Critical Thinking & Problem Solving.
Security Systems Expertise (Access Control, CCTV).
Compliance & Regulatory Knowledge.
Data Analysis & KPI Management.
Education Requirements
High School diploma or equivalent.
Certification Requirements
Drivers License.
Additional Information / Benefits
Affordable Care Act compliant Medical Benefits Program
Dental Insurance Program
Free Life Insurance
Disability Insurance
Paid Time Off & Bereavement Leave
Paid Holidays
Direct Deposit or Pay Cards
Employee Incentives
Referral Bonuses
Employee of the Month Award
Education Reimbursement
Service Awards
Employee Involvement Initiatives
Management Mentoring and Support
Career Advancement
401K program
Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!
#J-18808-Ljbffr