TS/SCI Cloud Help Desk Analyst
Insight Global, Beavercreek, OH, United States
Qualifications
Active IAT II certification (Sec+ preferred)
Bachelor’s Degree or 6 years of experience in lieu of
Experience with Jira, Confluence, or similar Ticketing System
Nice to Have Skills & Experience
Knowledge of cloud environments
Job Description An employer in the Dayton, Ohio, area is seeking a TS/SCI Cloud Help Desk Analyst for a contract to hire opportunity. This individual will be responsible but not limited to the following, will be joining a brand-new team of 12 analysts that will provide first-line technical support to mission partners and internal teams. This role ensures smooth operations of cloud services by responding to customer inquiries, troubleshooting basic issues, and escalating complex problems as needed to the next tier. Will be required to be on site full time and have an active TS/SCI security clearance.
3 Day Shifts:
Tuesday-Saturday: 7-3PM (2 opening)
Sunday-Thursday: 7-3PM (1 opening)
2 Mid Shifts: Will earn 10% shift differential after training
Tuesday-Saturday: 3-11PM (2 opening)
1 Night Shift: Will earn 15% shift differential after training
#J-18808-Ljbffr
Active IAT II certification (Sec+ preferred)
Bachelor’s Degree or 6 years of experience in lieu of
Experience with Jira, Confluence, or similar Ticketing System
Nice to Have Skills & Experience
Knowledge of cloud environments
Job Description An employer in the Dayton, Ohio, area is seeking a TS/SCI Cloud Help Desk Analyst for a contract to hire opportunity. This individual will be responsible but not limited to the following, will be joining a brand-new team of 12 analysts that will provide first-line technical support to mission partners and internal teams. This role ensures smooth operations of cloud services by responding to customer inquiries, troubleshooting basic issues, and escalating complex problems as needed to the next tier. Will be required to be on site full time and have an active TS/SCI security clearance.
3 Day Shifts:
Tuesday-Saturday: 7-3PM (2 opening)
Sunday-Thursday: 7-3PM (1 opening)
2 Mid Shifts: Will earn 10% shift differential after training
Tuesday-Saturday: 3-11PM (2 opening)
1 Night Shift: Will earn 15% shift differential after training
#J-18808-Ljbffr